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Added 6 mins ago
GT
Mechanical Designer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…edge underwater acoustic technology. You’ll engage in regular development and performance discussions with your manager, have access to an online learning platform, and benefit from…
Added 6 mins ago
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Radio Producer (French Services) (On Site)
CBC/Radio-Canada
Rouyn-Noranda, QC
- Full-time
…drive-home show. In this role, you will report to the Senior Manager in…
Added 6 mins ago
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Associate
RBC
Kamloops, BC
- Full-time
…detail while coordinating with various departments and Portfolio Manager/Investment Advisor for execution, where…
Added 6 mins ago
Specialist, Corporate Security
CONA Services
Montreal, QC
…Bottling’s facilities. Located in Montreal and reporting to the Manager, national security, the Security Specialist works closely with Security staff and business partners across all…
Added 6 mins ago
Specialist, Corporate Security
CONA Services
Montreal, QC
…Bottling’s facilities. Located in Montreal and reporting to the Manager, national security, the Security Specialist works closely with Security staff and business partners across all…
Added 6 mins ago
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Manager, Engineering (Small Business Card ART)
TD
Toronto, ON
- Full-time
The Small Business Card ART team is seeking an experienced and highly motivated Engineering Manager, who will lead a team of engineers and be responsible for designing, developing, and…
Added 21 mins ago
CM
Crisis Worker
Canadian Mental Health Association Peel Dufferin
Brampton, ON
- Full-time
Ongoing professional development plus $250 annual funding for continuing education and certifications
Added 21 mins ago
MC
Project Coordinator - Light Industrial/Commercial
MatchBox Consulting Group
Vancouver, BC
- Full-time
Project Coordinator / Assistant Project Manager – General Contracting
Added 21 mins ago
SL
Manager, Brand Strategy & Governance
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Manager, Brand Strategy & Governance reports to the Director, Global Brand Strategy in Global Marketing. The successful candidate is an experienced professional with a background in…
Added 21 mins ago
General Duty Nurse (N2) - Emergency - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 21 mins ago
General Duty Nurse (N2) - Emergency - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 21 mins ago
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Summer Student - Customer Service
AltaLink
Calgary, AB
- Other
…the unique identities, experiences and perspectives of our workforce, reflecting the communities where we operate. Everyone at AltaLink can expect to work in a safe, respectful environment…
Added 21 mins ago
MI
Apprentice - Millwright
Magna International
St. Thomas, ON
- $33.32 to $40.64 CAD / hour
- Full-time
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 21 mins ago
Administrative Assistant II, Subacute Inpatient Unit
Nova Scotia Health and IWK Health
Halifax, NS
Accountable to the Clinical Manager, Subacute Inpatient Unit and reporting to the Team Leader, the Administrative Assistant provides high quality administrative, secretarial, and…
Added 37 mins ago
LC
Department Manager, HMR
Loblaw Companies Limited
Truro, NS
- Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 37 mins ago
LC
Bakery Department Manager
Loblaw Companies Limited
Halifax, NS
- Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 37 mins ago
Area Manager II, YOW3
Amazon
Ottawa, ON
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their…
Added 37 mins ago
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Webber - Operations Manager - Infrastructure Management
Ferrovial
ON · CAN - Webber - Infra - York
- Full-time
…innovators and trailblazers. Ferrovial is also leading the development of the New Terminal One at JFK International Airport. Ferrovial shares trade under the ticker symbol FER on two stock…
Added 51 mins ago
T
AI Platform - B2B Sales Manager
TP
Toronto, ON
- Full-time
…business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around…
Added 51 mins ago
A
Summer Student - Customer Service
AltaLink
Calgary, AB
- Internship
…the unique identities, experiences and perspectives of our workforce, reflecting the communities where we operate. Everyone at AltaLink can expect to work in a safe, respectful environment…
Added 51 mins ago
LS
Plant Manager – Food Production
Lock Search Group
Vancouver, BC · Greater Vancouver, BC
- Full-time
The Plant Manager will oversee all day-to-day operations within the facility, including production, manufacturing, safety, and warehousing. This role is instrumental in driving continuous…
Added 52 mins ago
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Assistant Branch Manager Trainee
TD
Brampton, ON
- Full-time
As an Assistant Branch Manager Trainee, you will contribute to the TD's success by leading and coaching employees towards achieving operational excellence and personal development…
Added 52 mins ago
T
Financial Crimes Risk Management Associate
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. Receive regular career, development and performance conversations with your manager, as well as access to an online learning platform and a variety of…
Added 52 mins ago
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Mill Maintenance Superintendent
Mosaic
Colonsay, SK · CA-Colonsay, SK
- Full-time
Reporting directly to the Sr. Mill Manager, the Mill Maintenance Superintendent is responsible for leading all surface maintenance activities and ensuring the safe, reliable, and efficient…
Added 52 mins ago
SL
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Perspectives d'avenir/Advisor Trainee- Advisor Development Program -Future Opportunities
Sun Life
Levis, QC · Quebec, QC · Trois-Rivières, QC
- Full-time
…plan financially for the various stages of life. Our Advisor Development Program is designed to prepare you for a successful launch to an advisory career at Sun…

Medavie

Manager Case Management Services

NB, Canada
NL, Canada
NS, Canada
ON, Canada
PE, Canada
Montreal, QC, Canada
MBC QC Local Office Montréal, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Reporting to the AVP, Disability Management Operations, the Manager, Life & Disability Management is accountable for the operational performance, quality, and outcomes of STD and LTD disability claims. The role requires strong business acumen, strategic mindset, and execution focus to ensure consistent application of proactive, evidence-based disability management practices that improve recovery, sustainable return-to-work outcomes, customer experience, and plan sponsor value.

The Manager leads and develops high-performing teams, fosters strong internal and external partnerships, and drives continuous improvement initiatives aligned with Medavie Blue Cross's disability management strategy and Curated Care model. The role may provide leadership for specialized claim pathways, including mental health and other complex disability segments, while ensuring operational excellence, risk management, and consistent customer outcomes.

What You’ll Do:

Leadership & Execution

Oversees the implementation and the application of all programs/processes related to the management of STD & LTD claims including specialized areas such as mental health and complex disability management.
Applies strong business acumen to balance quality, cost, duration, and risk while maintaining a customer‑focused approach.
Ensures accountability for results through disciplined execution, performance monitoring, and timely decision‑making.
Provides leadership and operational oversight for specialized disability management practices, including evidence-based mental health strategies designed to improve recovery and sustainable return-to-work outcomes.

Strategy, Improvement & Change Leadership

Demonstrates a strategic mindset by identifying trends, risks, and opportunities to improve recovery and RTW outcomes across all disability segments, including mental health.
Leads initiatives that reduce claim duration, escalation exposure, and variability, using data and evidence to drive decisions.
Facilitates change by guiding teams through new practices, models of care, mental health programs and process improvements while maintaining engagement and focus.

Stakeholder Engagement, Communication & Partnership

Delivers operational reporting, trend analysis, and evidence-based recommendations to plan sponsors and internal partners including insights related to mental health and complex disability trends.
Demonstrates engaging communication, translating complex information into clear, actionable insights.
Builds trusted partnerships with plan sponsors, internal teams, and external providers to improve disability and mental health outcomes and customer experience.

People Leadership, Coaching & Talent Development

Leads on workforce planning, recruitment, performance management, and succession planning.
Coaches and develops others, strengthening leadership capability, technical expertise, and readiness for future roles.
Creates an inclusive, accountable environment that supports performance, development, and adaptability during change.
Fosters a culture of continuous learning and evidence-based disability management to build organizational capability in emerging areas of practice, including mental health.

What You Bring:

A bachelor’s degree in a relevant program and/or a combination of relevant work experience.
Minimum of 10 years’ experience in group insurance, with deep expertise in disability management and mental health claims (STD and LTD).
Minimum of 5 years’ progressive leadership experience, including direct leadership of professional teams.
Demonstrated track record of coaching, developing, and performance‑managing leaders and individual contributors, with a focus on building future leadership capability.
Proven experience leading teams through change and evolving business priorities.
Experience managing complex disability claims, including mental health and return-to-work programs, is considered an asset.
Demonstrated business acumen and understanding of operational, financial, and risk drivers in group disability management.
Strong customer orientation, balancing claimant experience, plan sponsor needs, and organizational outcomes.
Proven strategic mindset with the ability to translate organizational goals into operational plans and results.
Strong execution capability, ensuring initiatives are effectively implemented and sustained.
Experience facilitating change and leading teams through evolving priorities and complexity.
Engaging communicator with the ability to influence, build trust, and strengthen partnerships.
Demonstrated ability to coach and develop others, building team capability, confidence, and succession readiness.
High integrity, accountability, and adaptability in a complex disability claims environment.
Bilingualism in French and English is preferred. English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

What’s in It for You

A purpose-driven organization dedicated to improving the well-being of Canadians.
A comprehensive benefits plan, including health and dental coverage that is 100% employer paid from day one, plus wellness benefits, health resources, and fitness center discounts.
A flexible work environment that supports work–life balance and empowers employees to thrive.
Robust professional development opportunities, including leadership programs, ongoing learning, and career growth pathways.
A collaborative and inclusive culture where your expertise is valued, your voice matters, and your contributions help shape our product strategy.
The opportunity to lead a dedicated team that directly contributes to the quality of service delivered to members and clients.

#CBM1

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Pay Range:

99,177 - 119,013 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.

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More about this job

Responsibilities

The Manager is responsible for the operational performance, quality, and outcomes of short-term and long-term disability claims. They lead high-performing teams to implement evidence-based disability management practices while fostering partnerships to improve recovery and return-to-work outcomes.

Requirements

Candidates must possess a bachelor's degree and at least 10 years of experience in group insurance with deep expertise in disability and mental health claims. Additionally, a minimum of 5 years of progressive leadership experience is required to manage teams and drive operational excellence.

Skills

Disability management
Leadership
Strategic planning
Mental health claims
Group insurance
Operational performance
Risk management
Change management
Stakeholder engagement
Performance management
Workforce planning
Data analysis
Business acumen
Coaching
Return-to-work programs

Benefits

Health insurance
Dental coverage
Wellness benefits
Fitness center discounts
Professional development opportunities
Flexible work options

Visa sponsorship

Not detected in the job text

Keywords

Disability management
STD
LTD
Mental health
Group insurance
Curated Care model
Operational excellence
Return-to-work
Risk management
Strategic mindset
Workforce planning
Performance management
Trend analysis
Change leadership
Stakeholder engagement
Claim pathways
Evidence-based practice
Succession planning
Business acumen
Medavie Blue Cross

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