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Added 51 mins ago
BB
Territory Manager, Dual - Sarnia/Windsor (United Division)
Breakthru Beverage Group
Windsor, ON · ON · Head Office Ontario CAN
- Full-time
…strong team culture and we measure success through the daily practice of our Breakthru values. With this foundation in place, we continue to evolve and grow our business using the most…
Added 51 mins ago
RS
Material Handler Day Shift Wednesday - Saturday
Ryder Supply Chain Solutions
Winnipeg, MB · CAN - Winnipeg MB Gamble Pl
- Full-time
…with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise…
Added 51 mins ago
UO
Veterinary Technician, Animal Care
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Reporting to the Associate-Supervisor, Animal Care Operations, the incumbent participates in the delivery of the program of veterinary care under the general supervision of a veterinarian…
Added 1 hour ago
TC
Public Health Nurse
The Corporation of the County of Lambton
Point Edward, ON
- Full-time
…activities including surveillance of data and trends over time; case management; contact identification, tracing and notification; contact management; investigation of sources; teaching,…
Added 1 hour ago
TC
Public Health Nurse
The Corporation of the County of Lambton
Point Edward, ON
- Part-time
…activities including surveillance of data and trends over time; case management; contact identification, tracing and notification; contact management; investigation of sources; teaching,…
Added 1 hour ago
Operations Supervisor
the Lynden Family of Companies
Guelph, ON
Lynden Healthcare is actively seeking a passionate and professional Operations Supervisor to join our team at our Guelph, ON location on the afternoon shift. The successful Operations…
Added 2 hours ago
M
MCC Quality and Training Lead
Medavie
Dartmouth, NS · NS Communication Centre Dartmouth
- Full-time
Under the direction of the MCC Quality & Education supervisor, the incumbent will be responsible to develop clinical education curriculum, organize new employee orientation, and schedule…
Added 6 hours ago
Senior Analyst - Product and Industry Practice
Altimetrik
Vancouver, BC
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Added 6 hours ago
CS
Plastic Surgeon: Full-time position - Breast & Microsurgical Reconstruction - Fraser Health - SURREY MEMORIAL HOSPITAL JIM PATTISON OUTPATIENT CARE AND SURGERY CENTRE
Canadian Society of Plastic Surgeons
Surrey, BC
- Full-time
The successful applicant will also maintain a broad General Plastic Surgery practice, including hand surgery, trauma, skin cancer management and other reconstructive surgery.
Added 8 hours ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
The current scope of practice of the pediatrician team comprises the following elements:
Added 10 hours ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…specifically ulcerative colitis and Crohn’s disease. Document and data management is a really essential part of this position. The incumbent will work closely with research team, IBD…
Added 10 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Clinical Practice Assessment Unit
Added 20 hours ago
W
Sanitation Supervisor (Manufacturing)
Wonderbrands
Mississauga, ON
- Other
Our facility in Mississauga, ON is looking for a Sanitation Supervisor to join our team!
Added 22 hours ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…specifically ulcerative colitis and Crohn’s disease. Document and data management is a really essential part of this position. The incumbent will work closely with research team, IBD…
Added 22 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Clinical Practice Assessment Unit
Added 1 day ago
UO
Development Officer
University of Victoria
Victoria, BC
- Full-time
Meet activity metrics outlined annually with supervisor including face to face meetings, qualifications, major gift solicitations, major gifts closed, stewardship actions and collaborative…
Added 1 day ago
SP
Clinical Supervisor, Part-Time (Nurse RN/RPN Preferred) - Part-Time (Travel Required)
Seneca Polytechnic
King City, ON
- Part-time
As a Clinical Supervisor - Nursing Program, you will help bridge classroom learning and clinical practice. Working directly with students and health-care partners, you will create…
Added 1 day ago
HM
Urology
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…an excellent opportunity to build a comprehensive and busy practice within a supportive community hospital…
Added 1 day ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…specifically ulcerative colitis and Crohn’s disease. Document and data management is a really essential part of this position. The incumbent will work closely with research team, IBD…
Added 1 day ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Clinical Practice Assessment Unit
Added 1 day ago
BT
Cloud Accounting Specialist
Baker Tilly Canada
Guelph, ON
- Full-time
Identify issues and errors and investigate discrepancies for discussion with supervisor for resolutions
Added 1 day ago
SS
School Bus Driver Role - Acheson, AB
Summit School Services
Spruce Grove, AB
- Part-time
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behaviour with their supervisor or manager
Added 1 day ago
SS
School Bus Driver Role - Acheson, AB
Summit School Services
Leduc, AB
- Part-time
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behaviour with their supervisor or manager
Added 1 day ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…specifically ulcerative colitis and Crohn’s disease. Document and data management is a really essential part of this position. The incumbent will work closely with research team, IBD…
Added 1 day ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Clinical Practice Assessment Unit

Medavie

MCC Quality and Training Lead

Dartmouth, NS, Canada
NS Communication Centre Dartmouth, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Type:

Permanent

Closing date:

2026-11-23

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

Nature of Position:

The MCC Quality and Training Lead (QTL) position is integral to the function and success of the Medical Communications Centre (MCC) quality and training program. Reporting to the MCC Quality & Education Supervisor, the QTL works in close collaboration with MCC colleagues, EMC and others to assess and improve clinical performance through education and quality review.

Under the direction of the MCC Quality & Education supervisor, the incumbent will be responsible to develop clinical education curriculum, organize new employee orientation, and schedule and facilitate education sessions. The QTL will be responsible to organize and facilitate Return to Practice sessions, Continuing Dispatch Education and conduct clinical evaluations.

The incumbent will oversee and conduct performance reviews to inform quality improvement initiatives and meet contractual obligations. The QTL must be able to recognize potential and actual call-taking and dispatching concerns, to inspect and manipulate data and findings to identify trends and to identify improvements. This position will provide feedback based on quality findings on an individual and aggregate level through feedback, coaching, communications, reminders and other effective tactics.

As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Duties and Responsibilities:

The position entails, but is not limited to the following:

Under the guidance of the MCC Quality & Education Supervisor, coordinate the clinical auditing program(s) to determine compliance with IAED performance standards and other applicable standards
Perform routine and directed audits as needed
Effectively coach and provide support to MCC staff as needed
Propose and participate in quality improvement measures
Identify significant issues and trends in the delivery of care
Support the accreditation processes for EMC
Supports quality, risk management, safety and research initiatives
Coordinate with EMC leadership and MCC staff to disseminate performance information through various mediums
Demonstrates leadership to effectively coach and mentor MCC staff
Coordinates continuing dispatch education sessions
Participate in the development and delivery of MCC education initiatives in collaboration with the P & D department, MCC leadership staff, and others.
Monitor and report on MCC staff recertification dates and continuing dispatch education participation
Collaborate with stakeholders to assess changes in practice, policies, research and their potential or actual impact on current practice and develop strategies for improvement
Coordinate professional development activity for MCC preceptors
Participate in committees and working groups as needed
Participate in continuous professional development and training associated with the position
Demonstrate discretion and assure privacy and confidentiality
Support and act as resource to the MCC Quality & Education Supervisor within all aspects of quality and training

Qualifications and Requirements

Education & Experience:

Three or more years’ experience as an Communications Officer
Active EMD certification required
Experience in all communications officer roles (Call Taker, Dispatcher, FRCO and AMT) is required
Education or training in adult education (relevant experience may be considered)
Education or training in quality monitoring, improvement, auditing or similar (relevant experience may be considered)
EMD-Quality certification required (or obtain as soon as possible after hire, within probation period)
Licensed as paramedic with College of Paramedics of NS a strong asset
Experience working in project teams an asset

Knowledge & Skills:

Strong practical knowledge of performance standards and MCC practices
Demonstrated strong leadership, communication, critical thinking, problem solving and delegation skills
Proficient in all Microsoft Office applications (Word, Excel, PowerPoint etc.) required
Extensive knowledge of EHS and EMC policies, protocols and procedures including a strong understanding of patient confidentiality is required
Ability to understand clinical data and translate into meaningful recommendations for improvement
Highly organized with strong time management skills and proven ability to prioritize required
Able to work independently as well as within a team environment
Ability to establish positive interpersonal and professional relationships

Physical Requirements:

The employee will spend various periods of sitting, standing, walking, crouching, lifting, and / or carrying light objects. Required to maintain one position for possible long periods of time, such as sitting at meetings, or at a desk setting. Employee will be reading data or inputting data, report writing, operating computers and talking on the telephone. Use and exposure to general office equipment such as fax, photocopier, printer, and personal computer. Exposure to constant low to moderate noise levels.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

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More about this job

Responsibilities

The Quality and Training Lead coordinates clinical auditing programs and develops education curricula to improve performance within the Medical Communications Centre. They are responsible for coaching staff, identifying trends in clinical data, and ensuring compliance with performance standards.

Requirements

Candidates must have at least three years of experience as a Communications Officer and hold active EMD certification. Proficiency in adult education principles and quality monitoring, along with strong leadership and analytical skills, is required.

Skills

Clinical auditing
Quality improvement
Adult education
Performance management
Coaching
Mentoring
Data analysis
Emergency medical dispatch
Critical thinking
Problem solving
Leadership
Communication
Time management
Microsoft Office
Policy development
Clinical evaluation

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Clinical Auditing
Emergency Medical Dispatch
EMD Certification
Adult Education
Performance Reviews
Dispatching
Call Taking
Data Analysis
Healthcare
Emergency Health Services
Accreditation
Risk Management
Professional Development
Mentorship
Compliance
Microsoft Office
Patient Safety
Policy Implementation
Communication Centre

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