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Added 2 mins ago
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Medavie

Policy Analyst

Montreal, QC, Canada
MBC QC Local Office Montréal, Canada

Pay: Department: Client Solutions Competition: R-269274 Posting Type: Internal / External Employment Type: Permanent Full-Time Salary Grade: Grade 5 Location: Remote, Quebec Salary: $23.32/hour Reports To: Team Lead Start Date: November 9, 2026
Job type: Full-time
Workplace: Remote
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Department: Client Solutions
Competition: R-269274
Posting Type: Internal / External
Employment Type: Permanent Full-Time
Salary Grade: Grade 5
Location: Remote, Quebec
Salary: $23.32/hour
Reports To: Team Lead
Start Date: November 9, 2026

Job Summary

Reporting to the Team Lead, Client Solutions, the Policy Analyst provides administrative and technical support to internal and external clients regarding requests related to eligibility, member billing, and support for users of our digital tools. The analyst ensures the updating of records, correspondence, and the application of eligibility standards in accordance with group insurance contracts. The analyst enters data into administrative systems and communicates with various stakeholders for any information related to the application of eligibility and billing standards.

What You Will Do

Provide administrative and technical assistance to internal and external clients.
Provide telephone support to group administrators during business hours.
Analyze requests, ensure follow-up and documentation, and forward to internal teams as needed.
Apply policies and eligibility standards when reviewing enrollment or change requests.
Enter data into administrative systems while respecting quality standards and deadlines.
Ensure the accuracy of information entered and report any anomalies or delays.
Use application and/or production tracking tools.
Suggest process improvements to optimize quality and turnaround times.
Adapt written communications to meet client needs.
Perform any other related tasks.

What We Are Looking For

College diploma (DEC).
Two years of relevant experience.
Experience in group insurance or customer service would be a strong asset.
Ability to analyze and interpret insurance contracts.
Completion of LOMA 1 and 2 courses according to company policy (an asset).
Computer skills: Good knowledge of Microsoft Office.
Bilingualism (French and English) is considered an asset

What We Offer

Flexible work arrangements and a culture focused on work-life balance.
Comprehensive health, vision, and dental care plan fully paid by the employer.
Defined contribution pension plan fully matched by the employer.
Annual bonus based on your contribution to our success.
Paid vacation.
Training: You will participate in a paid virtual training program lasting 5–6 weeks, providing you with the knowledge, tools, and resources needed for success. You will train alongside colleagues who care about your success and will continue to support you until you are fully autonomous.
Professional Development: We offer a career path that encourages you to follow your passions, acquire new skills, and grow professionally within Medavie.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.

Apply About employer

More about this job

Responsibilities

Provide administrative and technical support to internal and external clients, including telephone assistance to group administrators and follow-up on eligibility, enrollment, and billing requests. Apply group insurance contract standards, maintain accurate records in administrative systems, document and escalate issues, and suggest process improvements.

Requirements

A college diploma and two years of relevant experience are required; group insurance or customer service experience is an asset. Candidates should be able to analyze insurance contracts, have good Microsoft Office skills, and may benefit from LOMA 1 and 2 courses and French-English bilingualism.

Skills

Administrative Support
Technical Support
Customer Service
Eligibility Analysis
Group Insurance
Member Billing
Data Entry
Record Accuracy
Written Communication
Telephone Support
Microsoft Office
Application Tracking
Process Improvement
Documentation
Bilingual Communication

Benefits

Health Insurance
Vision Care
Dental Care
Annual Bonus
Paid Vacation
Paid Training
Flexible Work Arrangements
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Group Insurance
Eligibility Standards
Insurance Contracts
Member Billing
Enrollment Requests
Change Requests
Administrative Systems
Data Entry
Microsoft Office
Telephone Support
Customer Service
Client Solutions
Application Tracking
Production Tracking
Quality Standards
Process Improvement
LOMA 1
LOMA 2
Written Communications
Record Management

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