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Medavie

Quality & Risk Consultant

Moncton, NB, Canada
NB Rooney/Fleet Moncton, Canada

Job type: Full-time
Apply by: Oct 1, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

Position Type:

Permanent

Closing date:

2026-10-01

Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province.

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.

Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges.

We are looking for a Quality & Risk Consultant. Reporting to the Director, Quality & Risk, the Quality & Risk Consultant will support risk management activities of home health services and pre-hospital care. Working with all areas of the organization, our patients and their families, as well as stakeholders, the Consultant will coordinate and process patient safety incidents, complaints and other risk related activities.

The Quality & Risk Consultant will focus on preventing adverse events and near misses which could impact patients, employees and our operations. The Consultant will also ensure all necessary information is collected regarding incidents and complaints by effectively communicating with patients, their families, other healthcare providers and stakeholders.

As the ideal candidate for this position, you:

Have a Bachelor of Science in Nursing (BSN) degree or diploma from a practical nursing program (LPN) awarded by an accredited educational institution;
Have a minimum of three years working in the field of quality and risk management, or in a position where managing quality and risk is part of regular activities;
Have an understanding of investigative processes and demonstrated experience in executing quality activities and investigations;
Possess excellent analytical skills, including the ability to think outside existing management practices/models and demonstrate foresight about potential issues and opportunities;
Have demonstrated ability to engage others in discussions and influence decisions through clear, concise, logical and compelling communication while providing the appropriate level of depth when communicating with a diverse group;
Have an understanding of home care health and ambulance systems and inherent safety and risk management processes;
Have exceptional communications skills both written and verbal, including the ability to engage various diverse groups in discussions;
Are knowledgeable of applicable federal and provincial laws and regulations relating to privacy, patient safety and risk management as well as accreditation standards; and
Have the ability to manage difficult emotional situations either in person or via telephone with the patient, family, external stakeholders and internal staff
Bilingualism is mandatory for this position.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply now.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

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More about this job

Responsibilities

The Quality & Risk Consultant coordinates and processes patient safety incidents, complaints, and risk-related activities across home health and pre-hospital care services. They focus on preventing adverse events and near misses while effectively communicating with patients, families, and stakeholders.

Requirements

Candidates must hold a Bachelor of Science in Nursing or a practical nursing diploma and possess at least three years of experience in quality and risk management. Proficiency in investigative processes, bilingualism, and knowledge of relevant healthcare laws and accreditation standards are mandatory.

Skills

Quality management
Risk management
Patient safety
Incident investigation
Analytical skills
Communication
Conflict resolution
Regulatory compliance
Healthcare systems
Emergency care
Community care
Stakeholder management

Benefits

Performance-based incentive programs

Visa sponsorship

Not detected in the job text

Keywords

Quality & Risk Consultant
Risk Management
Patient Safety
Healthcare
Ambulance New Brunswick
Extra-Mural Program
NB Health Link
Incident Investigation
Compliance
Accreditation Standards
Privacy Laws
Bilingualism
Home Care
Pre-hospital Care
Continuous Improvement
Adverse Events
Near Misses
Stakeholder Engagement
Analytical Thinking
Healthcare Regulations

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