Senior Manager, Quality & Performance, MedFlight

Position Type:

Permanent

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Closing date:

2026-11-23

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Full careers. Full lives.

Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

Senior Manager, Quality & Performance, MedFlight

Full careers. Full lives.

Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others?

As the provider of ground and air ambulance emergency medical services (EMS) and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

Reporting to the Director, Integrated Air Program, the Senior Manager, Quality & Performance, MedFlight NL leads the MedFlight NL Critical Care Transport Program’s clinical, education, quality, research and policy portfolio. The Senior Manager works with program leadership, the Medical Director, Physician leads, clinicians and contractors to translate strategy into coordinated workplans supporting seamless interprovincial critical care transport and improved patient outcomes.

The Senior Manager establishes the quality management plan, defining priorities, measures, accountabilities and reporting. With the Medical Director and relevant leaders, the Senior Manager oversees clinical audits and multidisciplinary case reviews to guide improvement and evaluate outcomes, and reports progress, trends, unresolved risks, recommendations and resource needs to the Director through established governance processes.

Within delegated authority, the Senior Manager sets priorities, directs assigned personnel and resources, and ensures clinical, contractual and organizational obligations are met while respecting medical, operational and aviation decision making authority. The Senior Manager applies critical care transport, emergency health services and health system knowledge to program improvements aimed at reducing morbidity and mortality.

The Senior Manager maintains accreditation readiness through routine governance, a standards to evidence register, gap assessments and survey preparation. With clinical, operational, communications and aviation leaders, the Senior Manager assigns agreed actions, monitors completion and escalates unresolved gaps to the Director.

The Senior Manager oversees orientation, continuing education and documented competency assessment aligned with the program’s scope of care. With the Medical Director and education and operational leads, the Senior Manager uses case reviews, quality findings, practice changes and staff feedback to identify learning needs and evaluate education effectiveness and follow up support.

The Senior Manager leads policy development, review and implementation through established approvals. With accountable leaders, the Senior Manager assesses quality, education and accreditation implications of proposed service, equipment and care model changes, identifies required evidence and approvals, and monitors implementation.

Professional Qualifications & Competencies:

• Relevant health related undergraduate degree required, an employer accepted equivalent combination of education and experience may be considered. Master’s degree an asset.

• At least five years health care professional experience, including three in critical care.

• At least five years experience in people leadership, strategic and business planning, and priority setting, with portfolio experience and expertise.

• Ability to turn strategy into measurable workplans, lead multidisciplinary change, build relationships and present clear, quality, safety and performance informed recommendations to senior leadership.

• Registration or eligibility with the appropriate provincial professional organization required.

• Experience in quality improvement/assurance, accreditation and/or risk management.

• Working knowledge of applicable Commission on Accreditation of Medical Transport Systems (CAMTS) standards and ability to translate them into operational evidence, improvement plans and sustained readiness. Medical transport accreditation preparation or continuous quality improvement leadership an asset.

• Adult Education diploma or certificate an asset.

• Experience assessing education needs and designing and delivering curricula.

• Air medical experience an asset.

• Project management experience an asset.

• Experience and leadership working with physicians, air medical transport providers and other EMS partners an asset.

• Effective writing, speaking and presentation skills.

• Leads by example and manages time effectively.

• Exercises substantial discretion and independent judgment in autonomous decisions aligned with organizational goals and philosophies.

• Solid understanding of high performance EMS systems.

• Understanding of contract compliance and government regulation an asset.

• Strong educational foundation in health administration, data management and research.

• Research methods and design skills an asset.

• Knowledge of clinical performance indicator assessment and development.

• Strong understanding of confidentiality, privacy and current legislative requirements.

• Proficient in Microsoft Office applications.

• Works independently with word processing, databases, presentation software, reports and spreadsheets.   

The salary range for this position is $100,000-$120,000 annually.

Who we are

Medavie Health NL (MHNL) is the provider of EMS and medical communications operations across Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.

We’re one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.

If you share our mission of improving the wellbeing of Canadians, join our team.

What it’s like to work with us

We are more than just a workplace - we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the communities we serve.

We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you’ll find more than just a job - you’ll find a pathway to a full and rewarding career.

We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first

Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

In this senior leadership role, the incumbent demonstrates a just and learning culture by encouraging reporting of hazards, near misses and adverse events; ensuring concerns reach the appropriate review process; and following through on agreed improvement actions with accountable leaders. The Senior Manager promotes communication of lessons learned and escalates unresolved patient and workplace safety risks through established governance channels.

Only those selected for an interview will be contacted. If you experience any technical issues throughout

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The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.

Who we are

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.

We’re one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.

If you share our mission of improving the wellbeing of Canadians, join our team.

What it’s like to work with us

We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.

We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you’ll find more than just a job - you’ll find a pathway to a full and rewarding career.

We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first

Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: humanresources@medaviehs.com.