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Added 11 mins ago
E
Finance & Accounting Lead
Equus
Courtice, ON
- $28.25 to $33.2 CAD / hour
- Full-time
Reporting to the Director of Finance, the Finance & Accounting Lead provides accounting and financial operations support to the Finance team.
Added 27 mins ago
W
Senior Mechanical Estimator
Worley
Calgary, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 27 mins ago
AG
Sales Lead
ALDO Group
Winnipeg, MB
- Full-time
Role Description The Sales Lead is a full-time, on-site role based in Winnipeg, MB, responsible for driving sales performance and delivering an exceptional customer experience on the sales…
Added 27 mins ago
W
Senior Mechanical Estimator
Worley
AB · Edmonton, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 27 mins ago
Back of House Manager
JD Sports / Livestock / Size?
Winnipeg, MB
We are seeking a highly organized, detail-oriented, and performance-driven Back of House Manager to lead all stockroom and back-of-house operations in a fast-paced, lifestyle and…
Added 56 mins ago
C
Store Manager
Coach
Richmond, BC
- Full-time
You lead by example, inspire your team through coaching and development, and ensure every customer interaction strengthens their connection to the brand. Your leadership drives sales,…
Added 56 mins ago
W
Business Insights Analyst
Wiraa
Canada
- Full-time
…actionable insights, develop scalable digital tools, and streamline operations to support operational excellence and strategic decision-making. Success in this role is measured by…
Added 1 hour ago
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Account Manager, Mid-Market (Canada)
Rippling
Toronto, ON
- Full-time
…work computer, and third-party apps - like Slack, Zoom, and Office 365 - all within 90…
Added 2 hours ago
AC
Accounts Payable Coordinator
Aston Carter
Calgary, AB
- $24.03 to $28.84 CAD / hour
- Contract
This is an on-site role within a professional accounting office environment. The Accounts Payable Coordinator works closely with the accounts payable lead and reports into the broader…
Added 2 hours ago
AC
Administrative Assistant
Aston Carter
Calgary, AB
- $21 CAD / hour
- Contract
…multiple departments to ensure smooth and efficient transportation operations. The successful candidate combines strong clerical experience with excellent communication, customer service,…
Added 2 hours ago
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Warehouse Technician
CLEAResult
Mississauga, ON
- Full-time
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first…
Added 3 hours ago
MD
SOC Manager - Information Systems Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Security Operations Center (SOC) Manager is part of MNIT enterprise security leadership team and oversees the State of Minnesota’s SOC teams that are responsible for defending,…
Added 3 hours ago
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Director, Quality, Safety and Privacy Officer
SHIPSHEY
Mississauga, ON
- $98,968.67 to $118,320 CAD / year
- Full-time
…clinical leaders to embed improvement initiatives into day-to-day…
Added 3 hours ago
Security Systems Technical Lead
Convergint Technologies Ltd
Calgary, AB
Convergint is looking for a Security Technical Lead to join our amazing culture in our Calgary, AB location. As the Security Technical Lead, you will be responsible for providing customer…
Added 3 hours ago
CH
Assistant Clinic Director – Management Track
CARESPACE Health+Wellness
Cambridge, ON
- Full-time
Leadership development through real clinic operations
Added 3 hours ago
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Senior Electrical Engineer
HDR
Toronto, ON · Ottawa, ON · Richmond Hill, ON · Victoria, BC · Vancouver, BC · Calgary, AB
- Full-time
…built environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 3 hours ago
H
Senior Mechanical Engineer
HDR
Calgary, AB
- Full-time
…built environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 3 hours ago
GW
Senior Corporate Law Clerk
Gowling WLG
Ottawa, ON
- $92,000 to $112,000 CAD / year
- Full-time
…and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career…
Added 3 hours ago
Office Administrator
DLA Piper Canada LLP
Edmonton, AB
Manages Office Services staff and implements processes to ensure efficiency in operations for ‎ reception, client center (catering), copy center, central filing and outside storage, mailing…
Added 3 hours ago
BC
Associate Director (Estimator/Quantity Surveyor)
BTY CONSULTANCY GROUP INC
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
…solutions for real estate and infrastructure planning, development, operations, and transactions. With a project portfolio valued at over $100 billion, our experience spans all industries…
Added 3 hours ago
1
Manager, Regional Marketing
123Dentist
London, ON · Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Location: Location: Toronto, ON - Hybrid (4 days in office, 1 day remote) | Southwestern Ontario (London & surrounding areas) - Remote, with a few days per month in the Toronto office
Added 3 hours ago
AH
Business Unit Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…management experience with specific experience in clinical operations in surgery. Proficiency in AHS financial and human resource systems and experience with Operational Best Practice and…
Added 3 hours ago
G
Retail Supervisor, Full Time - S Edmonton Common
Gap
AB · Edmonton, AB
- Full-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 3 hours ago
AC
Technical Recruiter
Aston Carter
Vancouver, BC
- $30 to $36 CAD / hour
- Contract
…a high degree of autonomy and creativity, and occasionally lead or direct the work of other recruiting professionals. The Technical Recruiter collaborates closely with internal partners to…
Added 3 hours ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

Medavie

Special Patient Program Lead

Dartmouth, NS, Canada
NS Admin Office Dartmouth, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 10, 2026

Original job description

Position Type:

Permanent

Closing date:

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

Nature and Scope

Reporting to the Manager of Interprofessional Practice & Learning, the Special Patient Program (SPP) Lead shall be responsible for oversight of the EHS SPP, supporting the promotion of safe and effective person-centred care.

The incumbent will be responsible for, but not limited to, processing, amending and approving SPP applications, promoting the program within and outside of EMCI, overseeing revisions to the SPP process, developing care plans, and collaborating with patients, families, and healthcare providers. The SPP Lead shall work in close collaboration with Interprofessional Practice & Learning, Risk and Patient Safety, and Operations Divisions to ensure the success and sustainability of the SPP.

The incumbent will work directly with ground operations, the Medical Communications Centre, EHS physicians, Nova Scotia Health, and other partners to proactively identify patients requiring care and/or response plans and develop appropriate plans accordingly. The SPP Lead will also collaborate with EHS physicians to identify the need for, and development of, care plans.

The SPP Lead must have good organizational and computer skills and are able to work on their own with little supervision.

As an employee of EMC, the SPP Lead will be accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Though the position is listed as being in Dartmouth, it may be possible to work from anywhere within the province.

Duties and Responsibilities

Special Patient Program Care Plan Coordination and Management

Responsible for the review, development, implementation, and ongoing management of SPP enrolments and care plans. This includes, but is not limited to:

Reviewing and processing enrolment requests, including approvals and denials.
Developing, revising, and maintaining clinical and operational care plans.
Analyzing call and patient data to identify opportunities for care plan
enhancements.
Collaborating with healthcare providers, EHS Clinical Teams, EMC leadership, and external partners to ensure care plans are accurate, complete, and responsive to patient needs.
Supporting program reporting and monitoring enrolment trends and outcomes.

Communication, Collaboration and Education

Act as a key liaison for internal and external partners regarding SPP activities and initiatives. This includes, but is not limited to:

Communicating with healthcare providers, patients, families, partner organizations, and EMC teams.
Providing education, guidance, and support related to the SPP for internal staff.
Providing education, outreach, guidance and support related to the SPP for external partners and communities.
Collaborating with EHS physicians, Nova Scotia Health, and other partners on complex care planning.
Working directly with ground operations and the Medical Communications Centre to proactively identify patients requiring response plans and developing appropriate plans.
Participating in committees, working groups, and program-related initiatives.
Keeping leadership informed of program activities, issues, risks, and opportunities.

Program Administration and Operational Support

Oversee and coordinate the administrative and operational functions required to support the effective delivery of the SPP. This includes, but is not limited to:

Providing direction and guidance to the SPP Administrator.
Maintaining accurate enrolment records and tracking patients through the care plan lifecycle.
Entering, updating, validating, and maintaining program data and documentation.
Developing, maintaining, and updating program processes, procedures, work
instructions, and related documentation to support consistent program delivery.
Monitoring inventory levels and coordinating the ordering of required program materials in a timely manner.
Performing and overseeing program administration functions, including coverage during employee absences. This work includes:
- Preparing and distributing correspondence, mailings, and program materials.
- Maintaining organized electronic records and shared filing systems, ensuring they are up to date, clearly titled and free of unnecessary documents.
- Supporting operational efficiencies and ensuring administrative practices align with established program processes and standards.
- Assisting in the creation and dissemination of faxes and mailouts, which includes template completion, printing, packaging, mailing and faxing of material.

QUALIFICATIONS AND REQUIREMENTS

Education / Experience:

Regulated Healthcare Professional within Nova Scotia required; Paramedic or Registered Nurse preferred
Experience working in a healthcare setting and with sensitive information is required
Computer applications experience is required
Previous quality assurance experience is an asset
Experience with public speaking is an asset
Familiarity in working with confidential information is an asset
Participation in committees and/or working groups is an asset
Working as part of a collaborative care team involving multiple disciplines is an asset

Knowledge & Skills:

Leadership skills
Strong analytical, problem solving and organizational abilities are required
Demonstrated ability to work independently and with others to achieve program goals
Able to maintain a positive, supportive and inclusive attitude
Understanding of medical terminology is required
Ability to handle confidential and sensitive issues with tact and discretion
Understanding of the EHS CPGs, protocols, and policies is a strong asset
Understanding of EMC policies and directives is a strong asset
Proficiency in the use of computers and information systems, including Microsoft Office applications, particularly MS Word, PowerPoint and Excel is required. Familiarity with using Access or other databases is an asset.
Exercises a significant degree of discretion in the decision-making process.
Engages team members in decision-making and for collaborative solutions.
Proficient time management skills to meet deadlines
Exemplary customer service and communication abilities, including written, oral, and presentation skills are required
Strong interpersonal skills to build good working relationships with internal and external partners
Candidates must recognize their own personal development requirements and demonstrate tangible efforts to continuously improve

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

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More about this job

Responsibilities

The Special Patient Program Lead is responsible for the development, implementation, and ongoing management of patient care plans and program enrolments. They act as a key liaison between internal teams, healthcare providers, and patients to ensure safe, effective, and person-centred care.

Requirements

Candidates must be a regulated healthcare professional in Nova Scotia, with a preference for paramedics or registered nurses. Strong analytical, organizational, and computer skills are required, along with experience working in a healthcare setting.

Skills

Care planning
Program management
Data analysis
Communication
Leadership
Problem solving
Organizational skills
Medical terminology
Microsoft Office
Public speaking
Quality assurance
Interpersonal skills
Time management
Clinical documentation
Stakeholder management

Visa sponsorship

Not detected in the job text

Keywords

Special Patient Program
Healthcare
Care Plan
Emergency Medical Care
Clinical Operations
Patient Safety
Quality Assurance
Data Analysis
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Access
Interprofessional Practice
Medical Communications
Public Speaking
Stakeholder Engagement
Program Administration
Regulatory Compliance
Emergency Health Services
Patient Advocacy

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