Team Leader, Case Management Services

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

We’re looking for a Bilingual Team Leader who will be responsible for the daily management of a team of Disability Claim Specialists. The Team leader will have the accountability of meeting productivity and quality standards. The Team Leader will also provide ongoing coaching and development for team members. 

Key Responsibilities:

• Act as the primary resource for your team members in determining direction and procedures for complex claims by providing information, answering questions and requests.
• Communicate with different stakeholders in order to effectively manage relationships.
• Contribute to department strategic goals by gathering pertinent business, financial, service and operations information; identify and evaluate trends and opportunities and define objectives and evaluate outcomes.
• Demonstrate strong analysis and resolve quality and client service problems and identify trends while seeking out operational efficiencies.
• Build a stable team through recruiting qualified talent, training employees and providing guidance in career development.
• Contribute to the organization’s effectiveness by offering information and opinions at Team Leader meetings and building and maintaining inter- and intradepartmental relationships.
   

Qualifications:

• Education: Post-secondary education in business, medical or rehabilitation management.
• Work Experience: Two years or more of people management combined with two to three years of direct work experience in Life and Disability insurance.
• Other Qualifications: Insurance designation (LOMA or other) will be considered an asset.
• Language Skills: Bilingualism in French and English is required.
• English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

What’s in it for you?  
 

What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.

What we offer:

• Permanent full-time position with opportunity to grow in a well-established organization.
• Flexible work arrangements and emphasis on work-life balance.
• Hybrid work option.
• Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
• 100% employer-matched Defined Contribution Pension Plan
• Annual Incentive Bonus which recognizes your contribution to our success. 
• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program. 
• An organization where we encourage personal learning and growth with opportunities for career development.
   

This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

Pay Range:

88,158 - 99,177 CAD

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.