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Added 2 mins ago
Android Engineer
AgileGrid Solutions
Canada
Full-time
We are seeking a highly skilled Staff Android Engineer to join our dynamic team in Toronto, Canada. In this role, you will be instrumental in designing, developing, and maintaining our…
Added 2 mins ago
Personal Banking Associate
TD
Ottawa, ON · Orleans, ON
Part-time
…our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 2 mins ago
Operations Manager
Carrier
Coquitlam, BC
$110,500 to $160,500 CAD / year
Full-time
…key customer sites, this pivotal role offers an extraordinary platform to expand your executive footprint, mitigate operational risk, and directly steer profitability while positioning our…
Added 2 mins ago
Private Wealth Administrative Assistant - Oakville, Winter 2027 (Co-op/Internship) - 4 months
BMO
Oakville, ON · OAKPLACE
Full-time
…BMO Social Squad student-led activities, BMO Academy learning platform and access to various Employee Resource Groups to further develop your network within…
Added 18 mins ago
Branch Manager (Broadmead Branch)
Royal Bank of Canada
Saanich, BC
Full-time
…usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and…
Added 33 mins ago
Accounting Coordinator
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Added 1 hour ago
Integration Specialist - Vancouver, BC
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…care for patients. Our fully digital, 3D-printed orthodontic platform increases practice efficiency, improves clinical consistency, and enables more predictable treatment…
Added 2 hours ago
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
Full-time
…HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that…
Added 2 hours ago
Project Manager I, Project Management Office, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
…HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that…
Added 5 hours ago
Technical Support Analyst 1
The Ottawa Hospital
Ottawa, ON
Full-time
…hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern…
Added 7 hours ago
Microsoft Business Central Associate - Fall 2027
RSM US LLP
Vancouver, BC
Full-time
Perform developer testing and quality assurance (QA)
Added 7 hours ago
PIA Client Service Associate
TD
Victoria, BC
Full-time
…assignments. You may also correspond with clients and other branch staff. In this frontline role, your first impressions will leave lasting results on our business and customer…
Added 8 hours ago
TEAM MANAGER - OAKRIDGE VANCOUVER
CELINE
Vancouver, BC
Full-time
The Team Manager is responsible for the overall management of staff, merchandise, and client experience. The Team Manager will also be responsible for achieving sales objectives,…
Added 9 hours ago
Staff Software Engineer, Identity & Access - AI Platform
Redpanda Data
Canada
Full-time
We're looking for a Staff Software Engineer to own that direction end to end - AuthN, AuthZ, and OBO for agents - as a charter that spans both Agentic Data Plane and the Cloud platform it…
Added 10 hours ago
Finance Coordinator - Arbutus Medical
BLANKSLATE Partners
Remote, Canada
Full-time · Remote
Set up and maintain vendor payments in our third-party payment platform
Added 11 hours ago
Software Developer – CRM – Senior - RQ11661
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Software Developer – CRM to support the configuration, development, integration, and implementation of Microsoft Dynamics 365 solutions for…
Added 11 hours ago
Software Developer – CRM – Senior - RQ11661
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Software Developer – CRM to support the configuration, development, integration, and implementation of Microsoft Dynamics 365 solutions for…
Added 11 hours ago
Software Developer – CRM – Senior - RQ11660
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Software Developer – CRM to support the configuration, development, integration, and implementation of Microsoft Dynamics 365 solutions for…
Added 11 hours ago
Software Developer – CRM – Senior - RQ11661
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Software Developer – CRM to support the configuration, development, integration, and implementation of Microsoft Dynamics 365 solutions for…
Added 11 hours ago
Software Developer – CRM – Senior - RQ11660
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Software Developer – CRM to support the configuration, development, integration, and implementation of Microsoft Dynamics 365 solutions for…
Added 11 hours ago
Software Developer – CRM – Senior - RQ11660
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Software Developer – CRM to support the configuration, development, integration, and implementation of Microsoft Dynamics 365 solutions for…
Added 11 hours ago
HEAD, BUSINESS INTELLIGENCE UNIT
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Full-time
Leads performance measurement and analysis across organizational, audience, platform and marketing data to identify trends, opportunities, risks and emerging issues that inform strategic…
Added 11 hours ago
Banquet Server | Part-Time | TD Coliseum
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$20 CAD / hour
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Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 11 hours ago
Senior Design Engineer
Fluor
Vancouver, BC
Full-time
Added 12 hours ago
Engineer - Manufacturing
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Medavie

Vaccine Booking Scheduler

Dartmouth, NS, Canada
NS Telehealth Dartmouth, Canada

Job type: Part-time
Apply by: Oct 1, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position Type:

Casual - Occasionnel

Closing date:

2026-10-01

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

Key Responsibilities

Answer incoming calls from the public.
Schedule, reschedule, and cancel vaccine appointments using the CanImmunize platform for:
- COVID-19
- Influenza
- Pneumococcal
- Meningococcal B (Men-B)
- Shingles
- RSV
Respond to general questions regarding vaccines, testing, eligibility requirements, and booking processes.
Provide information on vaccine services not booked through the 811 lines, including locations, booking methods, and basic eligibility criteria.
Refer callers to appropriate internal and external resources, including:
- Public Health
- 811
- VaxRecordNS
- YourHealthNS
- Other Nova Scotia Health programs and services
Document all caller interactions accurately and thoroughly, the 811 Decision Support Software, and Daily Call Logs.
Manage incoming call queues in accordance with established service level expectations.
Maintain caller confidentiality and adhere to all privacy, quality, and organizational standards.
Follow established policies, procedures, workflows, and operational guidelines.
Troubleshoot system and application issues related to supported programs and services.
Support continuous quality improvement by providing respectful, courteous, confidential, and patient-centered service.

General Responsibilities

Contribute to a positive, respectful, and healthy workplace culture.
Participate in staff orientation, training, and ongoing professional development opportunities.
Support effective teamwork through active participation in meetings and open communication.
Contribute to service improvement initiatives and program development activities.
Maintain professional conduct and support overall team success at all times.
Bilingual language skills will be considered an asset.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

Apply About employer

More about this job

Responsibilities

Answer public inquiries and schedule, reschedule, or cancel vaccine appointments using CanImmunize, while providing information about vaccines, eligibility, testing, and booking processes. Document interactions, manage call queues, protect caller confidentiality, troubleshoot supported systems, and refer callers to appropriate services.

Requirements

The posting does not specify formal education or experience requirements. Bilingual language skills are considered an asset, and the role calls for courteous, confidential, patient-centered service, accurate documentation, and effective teamwork.

Skills

Telephone Customer Service
Appointment Scheduling
CanImmunize Platform
Vaccine Information
Call Documentation
Call Queue Management
Confidentiality
Privacy Compliance
Troubleshooting
Patient-Centered Service
Communication
Teamwork
Quality Improvement

Visa sponsorship

Not detected in the job text

Keywords

CanImmunize
Vaccine Appointment Scheduling
COVID-19
Influenza
Pneumococcal Vaccine
Meningococcal B Vaccine
Shingles Vaccine
RSV Vaccine
Public Health
811
VaxRecordNS
YourHealthNS
Telephone Support
Call Queue Management
811 Decision Support Software
Daily Call Logs
Caller Confidentiality
Privacy Standards
Eligibility Requirements
Vaccine Services
System Troubleshooting
Patient-Centered Service
Quality Improvement
Bilingual Skills

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