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Added 4 mins ago
SD
Cashier, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Richmond, BC
- Part-time
Added 4 mins ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Rouyn-Noranda, QC
- Part-time
Added 4 mins ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Added 4 mins ago
SD
Beauty Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Fort St. John, BC
- Full-time
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed…
Added 4 mins ago
LC
Caissier/caissière temps partiel soir Embauche feu vert
Loblaw Companies Limited
Mont-Saint-Hilaire, QC
- Part-time
· Aider les client(e)s en répondant à leurs questions d’ordre général
Added 4 mins ago
LC
Personal Shopper Part Time Day Greenlight Requisition
Loblaw Companies Limited
Edmonton, AB
- Part-time
Provide great customer service by assisting with general questions, maintaining a positive environment
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LC
Cashier Part Time Day
Loblaw Companies Limited
Toronto, ON
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Added 20 mins ago
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Clinical Research Nurse - Occasional Pool (Research Institute)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
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Under the general supervision of the Animal Resources Division Manager, the candidate performs animal care-related duties, technical procedures and administrative duties related to the care…
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Montreal, QC
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Medavie

Vaccine Booking Scheduler

Dartmouth, NS, Canada
NS Telehealth Dartmouth, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Position Type:

Casual - Occasionnel

Closing date:

2026-11-19

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

Key Responsibilities

Answer incoming calls from the public.
Schedule, reschedule, and cancel vaccine appointments using the CanImmunize platform for:
- COVID-19
- Influenza
- Pneumococcal
- Meningococcal B (Men-B)
- Shingles
- RSV
Respond to general questions regarding vaccines, testing, eligibility requirements, and booking processes.
Provide information on vaccine services not booked through the 811 lines, including locations, booking methods, and basic eligibility criteria.
Refer callers to appropriate internal and external resources, including:
- Public Health
- 811
- VaxRecordNS
- YourHealthNS
- Other Nova Scotia Health programs and services
Document all caller interactions accurately and thoroughly, the 811 Decision Support Software, and Daily Call Logs.
Manage incoming call queues in accordance with established service level expectations.
Maintain caller confidentiality and adhere to all privacy, quality, and organizational standards.
Follow established policies, procedures, workflows, and operational guidelines.
Troubleshoot system and application issues related to supported programs and services.
Support continuous quality improvement by providing respectful, courteous, confidential, and patient-centered service.

General Responsibilities

Contribute to a positive, respectful, and healthy workplace culture.
Participate in staff orientation, training, and ongoing professional development opportunities.
Support effective teamwork through active participation in meetings and open communication.
Contribute to service improvement initiatives and program development activities.
Maintain professional conduct and support overall team success at all times.
Bilingual language skills will be considered an asset.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI assistance - to ensure a fair and equitable process.

Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

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More about this job

Responsibilities

The Vaccine Booking Scheduler is responsible for answering incoming public calls and scheduling, rescheduling, or canceling vaccine appointments using the CanImmunize platform. They also provide information on vaccine eligibility and services while maintaining accurate documentation of all caller interactions.

Requirements

Candidates should possess strong communication skills and the ability to manage call queues according to service standards. While not explicitly stated, the role requires proficiency in administrative tasks and adherence to privacy and organizational policies.

Skills

Customer Service
Call Handling
Appointment Scheduling
Data Entry
Communication
Problem Solving
Troubleshooting
Documentation
Attention To Detail
Time Management
Interpersonal Skills
Confidentiality
Professionalism
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Vaccine Booking
CanImmunize
Customer Service
Call Center
Healthcare
Scheduling
Public Health
811
Data Management
Administrative Support
Patient-centered Service
Emergency Health Services
COVID-19
Influenza
RSV
Documentation
Quality Improvement
Privacy Standards

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