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Added 4 mins ago
S
Seasonal Associate
Sephora
Toronto, ON
- $19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 19 mins ago
R
Home Delivery Associate
RH
Montreal, QC
- Full-time
RH is seeking a Home Delivery Associate to support the daily execution of our home delivery experience within the Home Delivery Center. This role is responsible for handling product with…
Added 19 mins ago
ON
Retail Sales Associate, Full Time - Market Mall
Old Navy
Calgary, AB
- Full-time
As a FT Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing…
Added 19 mins ago
TH
Flooring Sales Associate - Part Time (Aurora)
The Home Depot Canada
Aurora, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 19 mins ago
R
PART TIME Team Lead - FREE ACCOMMODATION
Roots
Lake Louise, AB
- Part-time
…Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive…
Added 19 mins ago
Sales Associate-Retail
Roots
Ottawa, ON
Collaborate with teammates and leaders to create an outstanding customer experience.
Added 34 mins ago
7
Store Crew
7-Eleven
Fort McMurray, AB
- Full-time
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 34 mins ago
S
Seasonal Associate
sephora.com
Newmarket, ON
- $19.2 to $22.6 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 49 mins ago
7
Food Center Associate II
7-Eleven
Calgary, AB
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 49 mins ago
7
Store Crew
7-Eleven
Calgary, AB
- Full-time
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 49 mins ago
7
Store Crew
7-Eleven
Vancouver, BC
- Internship
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 49 mins ago
7
Store Crew
7-Eleven
Calgary, AB
- Full-time
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 49 mins ago
7
Store Crew
7-Eleven
Surrey, BC
- Internship
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 49 mins ago
7
Store Crew
7-Eleven
Winnipeg, MB
- Full-time
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 49 mins ago
CI
Sales Associate
Carters Inc.
Surrey, BC
- Part-time
Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
Added 49 mins ago
RR
Home Delivery Associate
RH Restoration Hardware
Montreal, QC
- Full-time
RH is seeking a Home Delivery Associate to support the daily execution of our home delivery experience within the Home Delivery Center. This role is responsible for handling product with…
Added 1 hour ago
OR
Wireless Sales Associate - 1084 Olds
OSL Retail Services Inc
Olds, AB
- Other
Experience: Sales, customer service, retail, or marketing experience are an asset.
Added 1 hour ago
VV
Retail sales associate
Value Vape
Grande Prairie, AB
- From $17 CAD / hour
- Full-time
- On-site
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Cashier, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Regulated Pharmacy Technician, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
W
(CAN) Produce Stocker
Walmart
Brampton, ON
- Part-time
…retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a well‑organized and fully stocked produce area, and supporting the sale…
Added 1 hour ago
KS
Temporary Associate
kate spade new york
Vaughan, ON · Ksny Vaughan Mills
- Part-time
…suit their aesthetic and lifestyle. They will work with the customer to discover and express their own personal style while showing the customer how to incorporate Kate Spade products into…

Medcan

IT Helpdesk Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

The Role:

The Medcan IT team is recruiting an enthusiastic, energetic and client-focused professional for the position of Analyst, Helpdesk.

The IT Support Associate is tasked with delivering top-notch technical assistance to our executives, clinical and non-clinical staff, and other corporate stakeholders. This role is pivotal in ensuring the smooth functioning of daily technology requirements and effectively managing the processes of onboarding and offboarding. The associate will be a proactive problem solver possessing robust technical troubleshooting abilities.

Responsibilities:

· Offering 1st and 2nd level support for Windows, MacOS, Point of Sales Systems and other devices via phone, email, and in-person

· Manage onboarding and offboarding procedures, as well other IT requests

· Record, track, and escalate incidents via the ITSM system, Service Now

· Image, configure and support workstations, tablets, mobile phones, point of sales, and other necessary computing equipment

· Provide support for multifunctional printers, IP Phones, and other peripheral devices.

· Implement and support Audio/Video conferencing technologies.

· Conduct security and operating system updates, software deployment, and troubleshooting.

· Collaborate with Technology Services team on escalated issues (Business Applications, Infrastructure, and Cybersecurity)

· Deliver exceptional service to all business units, utilizing available resources while meeting set SLAs

· Document technical procedures for new technologies and update/maintain existing technical documentation.

· Provide dedicated support for defined members of the Medcan Executive Team, prioritizing their IT needs and ensuring optimal functioning of their systems.

· Creating and managing user Accounts within Active Directory and Office365

Key Requirements:

· A post-secondary education in Information Technology or equivalent

· 2-3 years in an IT Support role

· ITIL Foundations, A+, Network+, M365 and Managing Modern Desktops and Devices MD-101T certifications are considered assets

· Understanding of basic networking concepts

· Experience ITSM, Service Now or similar

· Providing Technical Support to 800+ end-users

· Basic hardware (desktop/laptop/IOS), Mac OSX, IOS, Android OS, Microsoft Windows, and Microsoft

· Experience with Mobile Device Management (MDM), Intune and MFA/SSO technologies

· Strong verbal and written skills, and the ability to work courteously and effectively.

This is a full-time position that is scheduled primarily during business hours Monday through Friday, and will report to the Team Lead, Help Desk. The position will have a hybrid work set-up with opportunity to work from home, on a rotating schedule and in the office at our 150 York St location in downtown Toronto.

Rotational Shifts: 1 week in office and 1 week work from home. Expectations is to also cover one Saturday in-office, once every 5 weeks and provide on-call cover for the following Sunday.

Position Pay Range

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Notice to Candidates: Recruitment Fraud

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at recruitment@medcan.com to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at recruitment@medcan.com.

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More about this job

Responsibilities

The IT Helpdesk Analyst provides 1st and 2nd level technical support for various hardware and software systems to clinical and corporate staff. They are also responsible for managing onboarding and offboarding procedures and maintaining technical documentation.

Requirements

Candidates must have post-secondary education in Information Technology and 2-3 years of experience in an IT support role. Proficiency in Windows, MacOS, and networking concepts, along with experience in ITSM systems, is required.

Skills

Windows
MacOS
Technical troubleshooting
ITSM
Service Now
Active Directory
Office365
Hardware support
Mobile Device Management
Intune
MFA
SSO
Networking
Audio/Video conferencing
Software deployment

Visa sponsorship

Not detected in the job text

Keywords

IT Helpdesk
Windows
MacOS
Point of Sales
ITSM
Service Now
Workstations
IP Phones
Audio/Video conferencing
Cybersecurity
Active Directory
Office365
ITIL
A+
Network+
M365
MDM
Intune
MFA
SSO
Technical Support
Hardware
Software deployment
Infrastructure
Business Applications

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