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Added 6 mins ago
T
Bilingual Inbound Fraud Analyst - Moncton, NB - Tangerine
Tangerine
Moncton, NB
- Full-time
As a Bilingual Inbound Fraud Analyst, you will help protect our clients and Tangerine by responding to inbound fraud-related inquiries and reviewing unusual account and card activity.
Added 6 mins ago
P
Accounts Receivable Escalations Analyst
PointClickCare
Mississauga, ON
- $56,000 to $62,000 CAD / year
- Contract
Reporting to the Accounts Receivable Escalation Manager, the Accounts Receivable Escalations Analyst is responsible for the preparation of demand letters, termination letters and final…
Added 6 mins ago
OP
Sr Data Analyst (Equity/Social Identity)
Ottawa Police Service
Ottawa, ON
- Full-time
More information about our hiring process can be found on the website under the Hiring Process menu.
Added 9 mins ago
Sr Data Analyst (Equity/Social Identity)
CityofOttawa
Ottawa, ON
More information about our hiring process can be found on the website under the Hiring Process menu.
Added 54 mins ago
A
Reliability Planning Analyst (RPA)
Amentum
Toronto, ON · Markham, ON
- Full-time
Amentum is seeking a Reliability Planning Analyst I to support our team of multi-skilled technicians in a manufacturing, warehouse/distribution, and office environment.
Added 54 mins ago
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IT Helpdesk Analyst
Medcan
Toronto, ON
- Full-time
The Medcan IT team is recruiting an enthusiastic, energetic and client-focused professional for the position of Analyst, Helpdesk.
Added 1 hour ago
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Business System Analyst
MethodHub
Vancouver, BC
- Contract
The Senior Business Systems Analyst is a hands-on, technically fluent analyst embedded in the Infrastructure team, responsible for shaping how developers and testers consume infrastructure,…
Added 1 hour ago
CP
Financial Analyst - External Reporting
Canada Packers Inc.
Mississauga, ON
- Full-time
Reporting to the Manager, External Reporting, the Finance Analyst supports the preparation of the Company’s consolidated financial statements under IFRS and its continuous disclosure…
Added 1 hour ago
Bilingual Inbound Fraud Analyst - Moncton, NB - Tangerine
Scotiabank
Moncton, NB
As a Bilingual Inbound Fraud Analyst, you will help protect our clients and Tangerine by responding to inbound fraud-related inquiries and reviewing unusual account and card activity.
Added 1 hour ago
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IT Operations Analyst IV
TD
Toronto, ON
- Full-time
We’re hiring a Network Analyst IV to join the Operations Support Group (OSG Network) team in Barrie. In this role, you’ll provide Level 2 operational support for a large-scale enterprise…
Added 1 hour ago
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Control, Risk and Compliance Analyst
Desjardins
Clermont, QC · Baie-Saint-Paul, QC · La Malbaie, QC · Isle-aux-coudres, QC
- Full-time
Manage activities related to operational risk, including risk and control self-assessment, the input of operational losses, the business continuity plan and information security.
Added 2 hours ago
IW
Business Systems Analyst & Developer - Data, AI & Agentic Automation
Innotech Windows + Doors
Langley (District), BC · Langley, BC
- Full-time
Run a prototype-to-production review process for AI-built tools, covering security, data access, testing, ownership, and support.
Added 2 hours ago
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Desktop Support Analyst
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Full-time
Assists with delivering desktop technology within the scope of corporate initiatives. Ensures all audit and Information Security processes and policies are adhered to;
Added 2 hours ago
Senior Cyber and Risk Analyst (Computer Services Off 4)
The Government of Nova Scotia
Halifax, NS
As Senior Cyber and Risk Analyst, you’ll join the Cyber Security and Enterprise Risk team to help strengthen cybersecurity practices across government digital services. Following a…
Added 2 hours ago
Analyst, Inventory Control
CONA Services
Brampton, ON
Reporting to the Warehouse Inventory Manager, the Inventory Control Analyst works within our warehouses managing and controlling inventory and working through process improvement as…
Added 2 hours ago
Analyst, Inventory Control
CONA Services
Brampton, ON
Reporting to the Warehouse Inventory Manager, the Inventory Control Analyst works within our warehouses managing and controlling inventory and working through process improvement as…
Added 2 hours ago
Service Desk Analyst
Exchange Technology Services Inc.
Thunder Bay, ON
Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are…
Added 2 hours ago
ES
Deskside Analyst I
eHealth Saskatchewan
Moose Jaw, SK
- $35.27 to $42.94 CAD / hour
- Full-time
…powering the digital systems that connect care teams, patients and information. With over 800 employees in 20 communities, we provide IT support and services in 433 locations, ensuring the…
Added 3 hours ago
ES
Deskside Analyst I
eHealth Saskatchewan
Moose Jaw, SK
- Full-time
…powering the digital systems that connect care teams, patients and information. With over 800 employees in 20 communities, we provide IT support and services in 433 locations, ensuring the…
Added 3 hours ago
A
AML Compliance Analyst
Aplin
Saskatoon, SK
- Full-time
…financial services organization to recruit an AML Compliance Analyst to join its Saskatoon…
Added 3 hours ago
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Supervisor - SOC
CDW
Toronto, ON
- Full-time
Track metrics and provide recommendations in tuning and optimization of security systems, security process, procedures, and policies
Added 3 hours ago
S
Business System Analyst
SMARTFOX
Canada
- Full-time
Configure and customize systems: fields, workflows, approvals, security roles, reports, and automations
Added 3 hours ago
WR
Application Support Analyst
Waterloo Regional Police Service
Cambridge, ON
- $106,204.4 to $125,189.63 CAD / year
- Full-time
The Applications Support Analyst assists in the design, development, implementation and maintenance of systems and project solutions for the Emergency Services Cooperative Ontario…
Added 4 hours ago
S
Info Security Analyst - Intermediate
Swoon
Toronto, ON
- Contract
Approximately 5 years of relevant experience in information security, privileged access provisioning, IT support, or a related technical environment.
Added 4 hours ago
R
Information Security Analyst
Raise
Toronto, ON
- Contract
A successful candidate will join Enterprise Security Administration (ESA) team and will be responsible for Privileged Access provisioning to Production infrastructure. They will be…

Medcan

IT Helpdesk Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

The Role:

The Medcan IT team is recruiting an enthusiastic, energetic and client-focused professional for the position of Analyst, Helpdesk.

The IT Support Associate is tasked with delivering top-notch technical assistance to our executives, clinical and non-clinical staff, and other corporate stakeholders. This role is pivotal in ensuring the smooth functioning of daily technology requirements and effectively managing the processes of onboarding and offboarding. The associate will be a proactive problem solver possessing robust technical troubleshooting abilities.

Responsibilities:

· Offering 1st and 2nd level support for Windows, MacOS, Point of Sales Systems and other devices via phone, email, and in-person

· Manage onboarding and offboarding procedures, as well other IT requests

· Record, track, and escalate incidents via the ITSM system, Service Now

· Image, configure and support workstations, tablets, mobile phones, point of sales, and other necessary computing equipment

· Provide support for multifunctional printers, IP Phones, and other peripheral devices.

· Implement and support Audio/Video conferencing technologies.

· Conduct security and operating system updates, software deployment, and troubleshooting.

· Collaborate with Technology Services team on escalated issues (Business Applications, Infrastructure, and Cybersecurity)

· Deliver exceptional service to all business units, utilizing available resources while meeting set SLAs

· Document technical procedures for new technologies and update/maintain existing technical documentation.

· Provide dedicated support for defined members of the Medcan Executive Team, prioritizing their IT needs and ensuring optimal functioning of their systems.

· Creating and managing user Accounts within Active Directory and Office365

Key Requirements:

· A post-secondary education in Information Technology or equivalent

· 2-3 years in an IT Support role

· ITIL Foundations, A+, Network+, M365 and Managing Modern Desktops and Devices MD-101T certifications are considered assets

· Understanding of basic networking concepts

· Experience ITSM, Service Now or similar

· Providing Technical Support to 800+ end-users

· Basic hardware (desktop/laptop/IOS), Mac OSX, IOS, Android OS, Microsoft Windows, and Microsoft

· Experience with Mobile Device Management (MDM), Intune and MFA/SSO technologies

· Strong verbal and written skills, and the ability to work courteously and effectively.

This is a full-time position that is scheduled primarily during business hours Monday through Friday, and will report to the Team Lead, Help Desk. The position will have a hybrid work set-up with opportunity to work from home, on a rotating schedule and in the office at our 150 York St location in downtown Toronto.

Rotational Shifts: 1 week in office and 1 week work from home. Expectations is to also cover one Saturday in-office, once every 5 weeks and provide on-call cover for the following Sunday.

Position Pay Range

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Notice to Candidates: Recruitment Fraud

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at recruitment@medcan.com to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at recruitment@medcan.com.

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More about this job

Responsibilities

The IT Helpdesk Analyst provides 1st and 2nd level technical support for various hardware and software systems to clinical and corporate staff. They are also responsible for managing onboarding and offboarding procedures and maintaining technical documentation.

Requirements

Candidates must have post-secondary education in Information Technology and 2-3 years of experience in an IT support role. Proficiency in Windows, MacOS, and networking concepts, along with experience in ITSM systems, is required.

Skills

Windows
MacOS
Technical troubleshooting
ITSM
Service Now
Active Directory
Office365
Hardware support
Mobile Device Management
Intune
MFA
SSO
Networking
Audio/Video conferencing
Software deployment

Visa sponsorship

Not detected in the job text

Keywords

IT Helpdesk
Windows
MacOS
Point of Sales
ITSM
Service Now
Workstations
IP Phones
Audio/Video conferencing
Cybersecurity
Active Directory
Office365
ITIL
A+
Network+
M365
MDM
Intune
MFA
SSO
Technical Support
Hardware
Software deployment
Infrastructure
Business Applications

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