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Added 7 mins ago
BU
Senior Lab Demonstrator, Computer Science
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
November 15, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)
Added 7 mins ago
BE
Parts & Service Coordinator
Battlefield Equipment Rentals
Fredericton, NB
- Full-time
Provide administrative, invoicing, and warranty support ensuring pricing, information accuracy, and proper documentation.
Added 7 mins ago
BE
Rental Coordinator
Battlefield Equipment Rentals
Saint John, NB · St-John, NB
- Full-time
As a Rental Coordinator, you’ll be a key team member, helping to keep our operations running smoothly and our clients coming back for more.
Added 21 mins ago
UO
Co-op Coordinator
University of Guelph-Humber
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Role Description The Co-op Coordinator is a full-time, on-site role located in the Greater Kitchener-Cambridge-Waterloo Metropolitan Area. This position is responsible for coordinating…
Added 21 mins ago
S
Software Development Coordinator
Systematix
Vaughan, ON
- $24 to $28 CAD / hour
- Contract
As part of the Software Development organization, the Software Development Coordinator will provide administrative, organizational, and project coordination support to the Software…
Added 21 mins ago
SR
Scheduling Coordinator
Staff Relief Healthcare Services Inc.
Toronto, ON · North York, ON
- Full-time
Staff Relief is seeking a motivated individual looking to help support our scheduling and customer service team.
Added 22 mins ago
Indigenous Engagement Coordinator, MOP (Contract)
Trans Mountain
Burnaby, BC
…individual to join our dynamic team as Indigenous Engagement Coordinator, MOP (Contract). In this position, you will play a key role in coordinating logistics, planning, records…
Added 22 mins ago
PC
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PRI Consultants
Calgary, AB
- Full-time
We are hiring a Project Coordinator to be the person who keeps all of that running. You will be the day-to-day contact for clients on active projects, the one who gets vendor quotes and…
Added 22 mins ago
TI
Resource Coordinator
Tacten Industrial Inc
Fort McMurray, AB
- Full-time
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Added 22 mins ago
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Added 22 mins ago
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Added 36 mins ago
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Service Appointment Coordinator (Go Nissan South)
Added 36 mins ago
AI
Procurement Support Coordinator
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Montreal, QC
- Full-time
The Procurement Support Coordinator, reporting to Manager, Procurement Support Operations, is responsible for providing administrative and operational support to the procurement function.…
Added 51 mins ago
P
Customer Service and Order Coordinator
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Toronto, ON
- Full-time
PheedLoop is looking for a highly organized, detail-oriented, and customer-focused Customer Service and Order Coordinator to join our Logistics team.
Added 51 mins ago
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Communication and Marketing Coordinator
ANDRITZ
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- Full-time
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Added 51 mins ago
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Client Services Coordinator
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AB · Edmonton, AB
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Provide administrative support for internal and external correspondence including file management, scanning, photocopying, organizing and distributing marketing materials
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Industrial Projects Coordinator & Quotations Specialist
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Project Coordinator (Temporary Contract-Full Time)
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As the Project Coordinator (Temporary Contract-Full Time) based in Winnipeg, you will oversee day-to-day assigned projects providing advice and guidance as required. Reporting to the…
Added 52 mins ago
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Project Coordinator
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- Full-time
As a Project Coordinator, you will support the successful delivery of civil engineering and infrastructure projects by working closely with Project Managers, Design Leads, clients, and…
Added 52 mins ago
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- Full-time
KPMG is looking for an Administrative Assistant who can provide support on a range of activities to ensure a high-quality product.
Added 1 hour ago
GC
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- Full-time
The Care Coordinator provides case management, client support, referrals, health education, and system navigation services to individuals living with, affected by, or at risk of HIV,…
Added 1 hour ago
Civil Project Coordinator
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As a Project Coordinator working in our Civil Infrastructure team at Pomerleau Construction, you manage several activities and deadlines to gain a clearer picture of client, team and…
Added 1 hour ago
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Unit Clerk (2026-1253)
Carewest Innovative Healthcare
Calgary, AB
- Full-time
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Reporting to the Clinical Support Coordinator, this position provides support to the clinical nursing team for MDS assessment scheduling, faxing medication orders and other related medical…
Added 1 hour ago
LC
CS Instructor - Adult Mandarin School
Langara College
Location Conversion
- Part-time
Reporting to the Program Coordinator, the Instructor is responsible for the delivery and student evaluation of the assigned course as described in the curriculum/course outline. Instructors…

Medcan

Optometry Coordinator

Toronto, ON, Canada

$47,831 to $65,767.25 CAD / year · Full-time

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Job details

Pay: $47,831 to $65,767.25 CAD / year
Job type: Full-time
Apply by: Nov 30, 2026
Experience: Minimum of 1-2 years of experience in a customer service position; experience in a healthcare environment is considered an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

The Role:

The Product Coordinator is the primary operational and client-facing support for the Optometry Service. The role consists of a combination of administrative responsibilities and direct client care, including preliminary testing, client consultations, and specialized treatment services.

The candidate will collaborate closely with product and operational management and serve as a key point of contact for external vendors, internal departments, optometrists, and clients. This role requires strong interpersonal, organizational, and time management skills. The individual will deliver exceptional patient care as part of a team in a fast-paced environment and possess a genuine passion for health, wellness, and customer service.

This is a highly client-facing role requiring daily interaction with clients across administrative, testing, consultation, and treatment services.

What You'll Do:

Manage the Optometrist’s schedule using Salesforce, schedule appointments for clients, confirm appointments via phone or email, and manage appointment booking, cancellation, and rescheduling requests.
Document and maintain client information using Accuro and Salesforce.
Conduct preliminary screening and diagnostic testing with clients using ophthalmic instruments and other approved testing equipment, following established guidelines and protocols.
Under the supervision of a licensed optometrist, perform Zocular Eyelid System Treatment (ZEST) on clients.
Conduct MacuMira consultations with clients, reviewing eligibility against established guidelines and protocols to determine whether they are an appropriate candidate for treatment, and escalate to the optometrist when further clinical review is required.
Perform MacuMira treatments in accordance with established protocols, including all required pre- and post-treatment testing, such as visual acuity and contrast sensitivity testing.
Educate and guide clients through the MacuMira consultation and treatment process, clearly explaining next steps and addressing questions within the scope of the role.
Use excellent communication and multitasking skills to respond to client inquiries in a timely manner, managing multiple client support channels including phone, email, and in-person interactions.
Quote and discuss fees and payment policies and address inquiries regarding invoices, payments, and collections.
Verify client insurance coverage and handle insurance pre-authorization.
Monitor and perform inventory control of retail products, clinical supplies, and office supplies.
Research and procure new products for the practice, develop relationships with vendors, and negotiate pricing.
Send referrals to other healthcare professionals as necessary, following established protocols.
Liaise and collaborate with Product Manager and Clinical Manager on business and operational initiatives, reporting, and product development.
Assist with training and mentoring of new staff as required.
Display excellent organizational skills and effective time management.
Demonstrate Medcan values while interacting with all clients and staff.

What You'll Need:

University degree or College Diploma preferred.
Minimum of 1-2 years of experience in a customer service position; experience in a healthcare environment is considered an asset.
Previous Optometry experience is considered an asset.
Demonstrated ability to think quickly and creatively, with an eagerness to learn, take initiative, and adapt to new responsibilities.
Ability to learn and consistently follow established clinical guidelines, protocols, and eligibility criteria when conducting client consultations, testing, and treatments.
Demonstrated ability to communicate effectively and professionally with clients and colleagues.
Proficiency in Microsoft Office, Outlook, and Salesforce is considered an asset.
Ability to navigate difficult conversations and client interactions with professionalism and empathy.
Proven track record of satisfactory attendance, punctuality, and rel

Position Pay Range

$47,831.00 - $65,767.25 CAD annually

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Notice to Candidates: Recruitment Fraud

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at recruitment@medcan.com to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at recruitment@medcan.com.

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More about this job

Responsibilities

The Optometry Coordinator provides operational and client-facing support, including managing schedules, conducting diagnostic testing, and performing specialized treatments. They also handle administrative tasks such as insurance verification, inventory control, and maintaining client records.

Requirements

Candidates should have a university degree or college diploma and 1-2 years of customer service experience, preferably in a healthcare setting. Strong organizational, communication, and multitasking skills are required to manage client interactions and clinical protocols effectively.

Skills

Optometry support
Client consultations
Diagnostic testing
Salesforce
Accuro
Inventory control
Insurance verification
Patient care
Administrative support
Communication
Multitasking
Time management
Clinical guidelines
Vendor management
Referral management

Visa sponsorship

Not detected in the job text

Keywords

Optometry
Salesforce
Accuro
ZEST
MacuMira
Ophthalmic instruments
Visual acuity
Contrast sensitivity
Inventory management
Insurance pre-authorization
Patient education
Clinical protocols
Healthcare administration
Customer service
Vendor relations
Data entry
Appointment scheduling
Medical billing
Clinical support
Diagnostic screening

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