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Added 3 mins ago
NC
Infrastructure Analyst
NAV CANADA
Ottawa, ON
- Full-time
Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you…
Added 3 mins ago
Health Safety and Wellness Manager
Conestoga Meats
Breslau, ON
Minimum 10 years of progressive health and safety experience, including 5 years in a management role within a manufacturing, food processing, or industrial environment.
Added 3 mins ago
WA
Bilingual Sales & Reception Coordinator
WSA Americas
Ottawa, ON
- Full-time
We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsible for administrative duties…
Added 3 mins ago
CC
Project Coordinator
CGI Constructors
Victoria, BC
- Full-time
We currently have an opportunity open for a Project Coordinator in our Victoria office.
Added 3 mins ago
FH
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services
Fraser Health
Surrey, BC
- Temporary
…we value diversity in the work force and seek to maintain an environment of Respect, Caring and…
Added 3 mins ago
TU
Director, Hospitality Services (Hospitality Services)
Trent University
Peterborough, ON
- $128,095 to $142,327 CAD / year
- Full-time
Eight (8) years of progressively responsible leadership experience in food services, hospitality, auxiliary services or a comparable complex service environment.
Added 3 mins ago
IG
Transportation Coordinator
Insight Global
Calgary, AB
- Contract
Insight Global is seeking a (Night Shift) Transportation Coordinator to join one of our top retail client's Transportation team in Calgary, Alberta. This individual will serve as the…
Added 3 mins ago
NQ
Project Coordinator - Admin
Nord Quantique
Sherbrooke, QC
- Full-time
…reporting activities across a complex, multi-stakeholder R&D…
Added 3 mins ago
GW
Bilingual Billing Coordinator
Gowling WLG
Ottawa, ON
- $49,000 to $74,100 CAD / year
- Full-time
We are looking for a Billing Coordinator to join our team. Working in a team environment our Billing Coordinator will perform a variety of clerical and accounting tasks, following…
Added 3 mins ago
K
Facilities Coordinator
Keilhauer
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $75,000 CAD / year
- Contract
FACILITIES & MAINTENANCE COORDINATOR (Maternity/Parental Leave Contract)
Added 3 mins ago
SG
Project Coordinator
Steelcon Group of Companies
Woodbridge, ON
- Full-time
We are looking for a Project Coordinator to join our team and support the successful delivery of structural steel projects from award through completion. Working closely with Project…
Added 3 mins ago
BS
Bilingual Customer Operations Coordinator
Bilingual Source
Vaughan, ON
- $50,000 to $60,000 CAD / year
- Full-time
Bilingual Customer Operations Coordinator (French and English Required)
Added 3 mins ago
SE
Aftermarket Parts Coordinator
Sherwood Electromotion Inc.
Concord, ON
- Full-time
The Parts Coordinator follows a structured workflow to manage customer inquiries, quotes, and orders effectively. This process includes steps such as receiving RFQs, processing quotes,…
Added 17 mins ago
BU
Senior Lab Demonstrator, Computer Science
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Experience supporting laboratory-based or technology-enabled instruction in a post-secondary environment;
Added 17 mins ago
MA
Customer / Guest Service Agent
Maintair Aviation
Windsor, ON
- Part-time
Customer Service Representatives (CSR’s) work under the direction of the Station Coordinator and/or Shift Leads and ensure passengers & customers are handled according to specific company…
Added 17 mins ago
BE
Parts & Service Coordinator
Battlefield Equipment Rentals
Fredericton, NB
- Full-time
As a key member of the Service team, the Parts & Service Coordinator plays a critical role in keeping equipment running, technicians supported, and customers informed while also…
Added 17 mins ago
BE
Rental Coordinator
Battlefield Equipment Rentals
Saint John, NB · St-John, NB
- Full-time
As a Rental Coordinator, you’ll be a key team member, helping to keep our operations running smoothly and our clients coming back for more.
Added 32 mins ago
UO
Co-op Coordinator
University of Guelph-Humber
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Role Description The Co-op Coordinator is a full-time, on-site role located in the Greater Kitchener-Cambridge-Waterloo Metropolitan Area. This position is responsible for coordinating…
Added 32 mins ago
EI
Environmental Professional / Project Coordinator
Ecoventure Inc
AB · Edmonton, AB
- Full-time
…seeking an experienced Environmental Professional / Project Coordinator to support a large, complex industrial project in the Edmonton…
Added 32 mins ago
CG
Taza - Communications Specialist
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Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
…direct agency and contractor partners, support a part-time coordinator where applicable, and produce polished content across media, web, social, community and corporate…
Added 32 mins ago
S
Software Development Coordinator
Systematix
Vaughan, ON
- $24 to $28 CAD / hour
- Contract
We are Systematix and we are currently looking for a Software Development Coordinator with excellent organizational and communication skills to support the Software Development team for one…
Added 32 mins ago
CL
Stock Associate, Yorkville
Christian Louboutin
Toronto, ON
- Full-time
…transfers, etc. *Blend Christian Louboutin values in a concession environment to foster our partnership with the department…
Added 32 mins ago
TT
Retail Store Coordinator Full Time Winners - Brentwood Commons
The TJX Companies, Inc.
Lloydminster, AB
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 32 mins ago
Indigenous Engagement Coordinator, MOP (Contract)
Trans Mountain
Burnaby, BC
…are looking for an opportunity to apply your strengths in an environment that encourages Safety, Integrity, Respect, and Excellence, we invite you to explore this opportunity with…
Added 32 mins ago
TI
Resource Coordinator
Tacten Industrial Inc
Fort McMurray, AB
- Full-time
Tacten is actively seeking a full-time Resource Coordinator to support projects within the Fort McMurray, AB region.

Medcan

Optometry Coordinator

Toronto, ON, Canada

$47,831 to $65,767.25 CAD / year · Full-time

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Job details

Pay: $47,831 to $65,767.25 CAD / year
Job type: Full-time
Apply by: Nov 30, 2026
Experience: Minimum of 1-2 years of experience in a customer service position; experience in a healthcare environment is considered an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

The Role:

The Product Coordinator is the primary operational and client-facing support for the Optometry Service. The role consists of a combination of administrative responsibilities and direct client care, including preliminary testing, client consultations, and specialized treatment services.

The candidate will collaborate closely with product and operational management and serve as a key point of contact for external vendors, internal departments, optometrists, and clients. This role requires strong interpersonal, organizational, and time management skills. The individual will deliver exceptional patient care as part of a team in a fast-paced environment and possess a genuine passion for health, wellness, and customer service.

This is a highly client-facing role requiring daily interaction with clients across administrative, testing, consultation, and treatment services.

What You'll Do:

Manage the Optometrist’s schedule using Salesforce, schedule appointments for clients, confirm appointments via phone or email, and manage appointment booking, cancellation, and rescheduling requests.
Document and maintain client information using Accuro and Salesforce.
Conduct preliminary screening and diagnostic testing with clients using ophthalmic instruments and other approved testing equipment, following established guidelines and protocols.
Under the supervision of a licensed optometrist, perform Zocular Eyelid System Treatment (ZEST) on clients.
Conduct MacuMira consultations with clients, reviewing eligibility against established guidelines and protocols to determine whether they are an appropriate candidate for treatment, and escalate to the optometrist when further clinical review is required.
Perform MacuMira treatments in accordance with established protocols, including all required pre- and post-treatment testing, such as visual acuity and contrast sensitivity testing.
Educate and guide clients through the MacuMira consultation and treatment process, clearly explaining next steps and addressing questions within the scope of the role.
Use excellent communication and multitasking skills to respond to client inquiries in a timely manner, managing multiple client support channels including phone, email, and in-person interactions.
Quote and discuss fees and payment policies and address inquiries regarding invoices, payments, and collections.
Verify client insurance coverage and handle insurance pre-authorization.
Monitor and perform inventory control of retail products, clinical supplies, and office supplies.
Research and procure new products for the practice, develop relationships with vendors, and negotiate pricing.
Send referrals to other healthcare professionals as necessary, following established protocols.
Liaise and collaborate with Product Manager and Clinical Manager on business and operational initiatives, reporting, and product development.
Assist with training and mentoring of new staff as required.
Display excellent organizational skills and effective time management.
Demonstrate Medcan values while interacting with all clients and staff.

What You'll Need:

University degree or College Diploma preferred.
Minimum of 1-2 years of experience in a customer service position; experience in a healthcare environment is considered an asset.
Previous Optometry experience is considered an asset.
Demonstrated ability to think quickly and creatively, with an eagerness to learn, take initiative, and adapt to new responsibilities.
Ability to learn and consistently follow established clinical guidelines, protocols, and eligibility criteria when conducting client consultations, testing, and treatments.
Demonstrated ability to communicate effectively and professionally with clients and colleagues.
Proficiency in Microsoft Office, Outlook, and Salesforce is considered an asset.
Ability to navigate difficult conversations and client interactions with professionalism and empathy.
Proven track record of satisfactory attendance, punctuality, and rel

Position Pay Range

$47,831.00 - $65,767.25 CAD annually

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Notice to Candidates: Recruitment Fraud

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at recruitment@medcan.com to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at recruitment@medcan.com.

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More about this job

Responsibilities

The Optometry Coordinator provides operational and client-facing support, including managing schedules, conducting diagnostic testing, and performing specialized treatments. They also handle administrative tasks such as insurance verification, inventory control, and maintaining client records.

Requirements

Candidates should have a university degree or college diploma and 1-2 years of customer service experience, preferably in a healthcare setting. Strong organizational, communication, and multitasking skills are required to manage client interactions and clinical protocols effectively.

Skills

Optometry support
Client consultations
Diagnostic testing
Salesforce
Accuro
Inventory control
Insurance verification
Patient care
Administrative support
Communication
Multitasking
Time management
Clinical guidelines
Vendor management
Referral management

Visa sponsorship

Not detected in the job text

Keywords

Optometry
Salesforce
Accuro
ZEST
MacuMira
Ophthalmic instruments
Visual acuity
Contrast sensitivity
Inventory management
Insurance pre-authorization
Patient education
Clinical protocols
Healthcare administration
Customer service
Vendor relations
Data entry
Appointment scheduling
Medical billing
Clinical support
Diagnostic screening

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