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Added 6 mins ago
BE
Parts & Service Coordinator
Battlefield Equipment Rentals
Fredericton, NB
- Full-time
As a key member of the Service team, the Parts & Service Coordinator plays a critical role in keeping equipment running, technicians supported, and customers informed while also…
Added 6 mins ago
BE
Rental Coordinator
Battlefield Equipment Rentals
Saint John, NB · St-John, NB
- Full-time
As a Rental Coordinator, you’ll be a key team member, helping to keep our operations running smoothly and our clients coming back for more.
Added 21 mins ago
CL
Stock Associate, Yorkville
Christian Louboutin
Toronto, ON
- Full-time
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Added 21 mins ago
Office Clerk
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Toronto, ON
Added 21 mins ago
Cook - Cuisinier(ère)
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St. Claude, MB
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Added 36 mins ago
Bookings and Visitor Services Coordinator
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As the Bookings and Visitor Services Coordinator, you will play an essential role in connecting people with dynamic arts and cultural spaces across Edmonton. Reporting to the Tenant &…
Added 36 mins ago
AI
Procurement Support Coordinator
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Montreal, QC
- Full-time
The Procurement Support Coordinator, reporting to Manager, Procurement Support Operations, is responsible for providing administrative and operational support to the procurement function.…
Added 51 mins ago
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Food-Beverage Coordinator
Saskatchewan Indian Gaming Authority
Whitecap, SK
- Full-time
Added 1 hour ago
STOCK COORDINATOR - CALL IT SPRING - TSAWWASSEN MILLS
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Tsawwassen, BC
Reporting to the Store Manager, the Part-Time Stock Coordinator keeps everything behind the scenes running smoothly. From staying on top of inventory to making sure the store is always…
Added 1 hour ago
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Camp Coordinator
Town of Newmarket
Newmarket, ON
- Temporary
Plans and facilitates staff trainings and meetings in collaboration with the Recreation Programmer and Camp Coordinator team, with a focus on 1:1 staff and leading inclusion workshops.
Added 1 hour ago
YO
Wellness Administrator
YMCA of Greater Toronto
Torrance, ON
- Part-time
…medication administration forms, maintaining first aid supply inventory, and flagging campers who may require additional wellness…
Added 1 hour ago
YO
Wellness Staff
YMCA of Greater Toronto
Torrance, ON
- Part-time
…maintenance of medical supplies. The position works with the Wellness Coordinator, camp staff, health care providers, and parents to respond to health concerns and support appropriate care.…
Added 1 hour ago
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Inventory Coordinator
Culligan of Canada
Hanover, ON
- Full-time
…locations. This position is an exciting opportunity as it includes Inventory Control, Delivery, and Customer Service…
Added 1 hour ago
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Accounts Payable & Office Clerk
COLLEGE OF PHYSICIANS & SURGEONS OF ALBERTA
Edmonton, AB
- Full-time
Identify issues with document types and names and consult with Coordinator
Added 1 hour ago
TO
Administrative Coordinator
Town of Newmarket
Newmarket, ON
- Temporary
Complete inventory checks, orders camp supplies to support quality camp programming, and tracks purchases to ensure purchases fall within budget allocations.
Added 1 hour ago
TO
Camp Coordinator
Town of Newmarket
Newmarket, ON
- Temporary
Plans and facilitates staff trainings and meetings in collaboration with the Recreation Programmer and Camp Coordinator team.
Added 1 hour ago
SM
Clinical Coordinator – Calgary (Creekside), AB
Snore MD
Calgary, AB
- Full-time
We’re looking for a Clinical Coordinator to join our established team in Calgary.
Added 1 hour ago
GL
Office Coordinator
Groupe Lemur, Inc
Montreal, QC
- Full-time
The Office Coordinator is a dual-purpose role responsible for ensuring operational excellence at the executive level while fueling the company’s growth through full life-cycle recruitment.…
Added 1 hour ago
M
Optometry Coordinator
Medcan
Toronto, ON
- $47,831 to $65,767.25 CAD / year
- Full-time
The Product Coordinator is the primary operational and client-facing support for the Optometry Service. The role consists of a combination of administrative responsibilities and direct…
Added 2 hours ago
SM
Clinical Coordinator – Nanaimo, BC (Vancouver Island), BC
Snore MD
Nanaimo, BC
- Full-time
We’re looking for a Clinical Coordinator to join our New Clinic in Nanaimo.
Added 2 hours ago
NL
Business Operations & Administrative Coordinator
Northfast Limited
Sudbury, ON · Greater Sudbury, ON
- Full-time
Northfast Limited is looking for a motivated, organized, and dependable individual to join our team as a Business Operations & Administrative Coordinator.
Added 2 hours ago
BC
Audit and Tech Records Coordinator
British Columbia Institute of Technology
Richmond, BC
- Full-time
BCIT’s School of Transportation is seeking a regular, full time (1.0 FTE) Audit and Tech Records Coordinator. This position assists the Associate Dean, Department Heads and ”Person…
Added 2 hours ago
YO
Summer Food Services Coordinator
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Summer Food Services Coordinator coordinates the preparation and delivery of camp meal programs and supports safe, efficient day-to-day kitchen operations. The position provides…
Added 2 hours ago
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Suite Coordinator Full Time
Compass Canada
Ottawa, ON
- Full-time
Assist with FOH operations involved with the success of an event as delegated by the manager or coordinator
Added 2 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of Dr. Lucy Gilbert, the clinical research coordinator is responsible to conduct clinic interventions following protocols, procedures and internal SOPs.

Medcan

Optometry Coordinator

Toronto, ON, Canada

$47,831 to $65,767.25 CAD / year · Full-time

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Job details

Pay: $47,831 to $65,767.25 CAD / year
Job type: Full-time
Apply by: Nov 30, 2026
Experience: Minimum of 1-2 years of experience in a customer service position; experience in a healthcare environment is considered an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

The Role:

The Product Coordinator is the primary operational and client-facing support for the Optometry Service. The role consists of a combination of administrative responsibilities and direct client care, including preliminary testing, client consultations, and specialized treatment services.

The candidate will collaborate closely with product and operational management and serve as a key point of contact for external vendors, internal departments, optometrists, and clients. This role requires strong interpersonal, organizational, and time management skills. The individual will deliver exceptional patient care as part of a team in a fast-paced environment and possess a genuine passion for health, wellness, and customer service.

This is a highly client-facing role requiring daily interaction with clients across administrative, testing, consultation, and treatment services.

What You'll Do:

Manage the Optometrist’s schedule using Salesforce, schedule appointments for clients, confirm appointments via phone or email, and manage appointment booking, cancellation, and rescheduling requests.
Document and maintain client information using Accuro and Salesforce.
Conduct preliminary screening and diagnostic testing with clients using ophthalmic instruments and other approved testing equipment, following established guidelines and protocols.
Under the supervision of a licensed optometrist, perform Zocular Eyelid System Treatment (ZEST) on clients.
Conduct MacuMira consultations with clients, reviewing eligibility against established guidelines and protocols to determine whether they are an appropriate candidate for treatment, and escalate to the optometrist when further clinical review is required.
Perform MacuMira treatments in accordance with established protocols, including all required pre- and post-treatment testing, such as visual acuity and contrast sensitivity testing.
Educate and guide clients through the MacuMira consultation and treatment process, clearly explaining next steps and addressing questions within the scope of the role.
Use excellent communication and multitasking skills to respond to client inquiries in a timely manner, managing multiple client support channels including phone, email, and in-person interactions.
Quote and discuss fees and payment policies and address inquiries regarding invoices, payments, and collections.
Verify client insurance coverage and handle insurance pre-authorization.
Monitor and perform inventory control of retail products, clinical supplies, and office supplies.
Research and procure new products for the practice, develop relationships with vendors, and negotiate pricing.
Send referrals to other healthcare professionals as necessary, following established protocols.
Liaise and collaborate with Product Manager and Clinical Manager on business and operational initiatives, reporting, and product development.
Assist with training and mentoring of new staff as required.
Display excellent organizational skills and effective time management.
Demonstrate Medcan values while interacting with all clients and staff.

What You'll Need:

University degree or College Diploma preferred.
Minimum of 1-2 years of experience in a customer service position; experience in a healthcare environment is considered an asset.
Previous Optometry experience is considered an asset.
Demonstrated ability to think quickly and creatively, with an eagerness to learn, take initiative, and adapt to new responsibilities.
Ability to learn and consistently follow established clinical guidelines, protocols, and eligibility criteria when conducting client consultations, testing, and treatments.
Demonstrated ability to communicate effectively and professionally with clients and colleagues.
Proficiency in Microsoft Office, Outlook, and Salesforce is considered an asset.
Ability to navigate difficult conversations and client interactions with professionalism and empathy.
Proven track record of satisfactory attendance, punctuality, and rel

Position Pay Range

$47,831.00 - $65,767.25 CAD annually

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Notice to Candidates: Recruitment Fraud

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at recruitment@medcan.com to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at recruitment@medcan.com.

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More about this job

Responsibilities

The Optometry Coordinator provides operational and client-facing support, including managing schedules, conducting diagnostic testing, and performing specialized treatments. They also handle administrative tasks such as insurance verification, inventory control, and maintaining client records.

Requirements

Candidates should have a university degree or college diploma and 1-2 years of customer service experience, preferably in a healthcare setting. Strong organizational, communication, and multitasking skills are required to manage client interactions and clinical protocols effectively.

Skills

Optometry support
Client consultations
Diagnostic testing
Salesforce
Accuro
Inventory control
Insurance verification
Patient care
Administrative support
Communication
Multitasking
Time management
Clinical guidelines
Vendor management
Referral management

Visa sponsorship

Not detected in the job text

Keywords

Optometry
Salesforce
Accuro
ZEST
MacuMira
Ophthalmic instruments
Visual acuity
Contrast sensitivity
Inventory management
Insurance pre-authorization
Patient education
Clinical protocols
Healthcare administration
Customer service
Vendor relations
Data entry
Appointment scheduling
Medical billing
Clinical support
Diagnostic screening

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