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Added 2 mins ago
CH
Driver, Revelstoke (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Personal Drivers are one of CMH's first contact with guests while travelling from key meeting points to staging areas. We are searching for professional and friendly individuals to…
Added 2 mins ago
CH
Transfer Coordinator, Kelowna (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
The Personal Driver is a seasonal/casual position. The CMH winter season runs from late November to end of April. This position calls for schedule flexibility throughout the operating…
Added 2 mins ago
PH
Clinical Research and Trials Coordinator, Research Clinical Trials - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Part-time
…groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic…
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FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
ON · Greater St-Catharines-Niagara Metropolitan Area
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Manages multiple tasks and communicates direction set by the store manager.
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Tiverton, ON
- Full-time
…grow alongside our company thanks to a number of significant training and personal development…
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Vancouver, BC
- Part-time
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Niagara Falls, ON
- $27.44 to $33.74 CAD / hour
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…help your teammates be their best selves by assisting with training and development when…
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RU
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Toronto, ON
- Full-time
Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor;
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B
Project Manager - Building Electrical
BPA
Montreal, QC
- Full-time
A structured training and professional development program supported by UniversiT, our internal entity dedicated to the technical and personal growth of every employee.
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Project Manager - Power
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- Full-time
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Added 3 mins ago
M
Lead Full Stack Engineer
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Toronto, ON · Waterloo, ON
- Full-time
Front-end and digital experience: Next.js and Adobe Experience Manager.
Added 18 mins ago
FL
Experienced Associate, Audit
Fuller Landau LLP
Toronto, ON
- Full-time
You’ll be part of a collaborative team that supports your success and welcomes your ideas and ambition. Our professional commitment is also personal.
Added 32 mins ago
L
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Toronto, ON
- Part-time
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Added 32 mins ago
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Senior Wealth Operations Officer Prefered Candidate
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Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
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Lead Full Stack Engineer
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Added 32 mins ago
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…and implement an approved marketing plan which will meet both personal and business…
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Assistant Store Manager
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Our Retail team is is looking for an Assistant Store Manager at our Richmond Centre location! Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities…
Added 33 mins ago
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- Part-time
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Added 33 mins ago
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Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
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Medcan

Optometry Coordinator

Toronto, ON, Canada

$47,831 to $65,767.25 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $47,831 to $65,767.25 CAD / year
Job type: Full-time
Apply by: Nov 30, 2026
Experience: Minimum of 1-2 years of experience in a customer service position; experience in a healthcare environment is considered an asset.
Posting language: English
Posted: Nov 2, 2026

Original job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

The Role:

The Product Coordinator is the primary operational and client-facing support for the Optometry Service. The role consists of a combination of administrative responsibilities and direct client care, including preliminary testing, client consultations, and specialized treatment services.

The candidate will collaborate closely with product and operational management and serve as a key point of contact for external vendors, internal departments, optometrists, and clients. This role requires strong interpersonal, organizational, and time management skills. The individual will deliver exceptional patient care as part of a team in a fast-paced environment and possess a genuine passion for health, wellness, and customer service.

This is a highly client-facing role requiring daily interaction with clients across administrative, testing, consultation, and treatment services.

What You'll Do:

Manage the Optometrist’s schedule using Salesforce, schedule appointments for clients, confirm appointments via phone or email, and manage appointment booking, cancellation, and rescheduling requests.
Document and maintain client information using Accuro and Salesforce.
Conduct preliminary screening and diagnostic testing with clients using ophthalmic instruments and other approved testing equipment, following established guidelines and protocols.
Under the supervision of a licensed optometrist, perform Zocular Eyelid System Treatment (ZEST) on clients.
Conduct MacuMira consultations with clients, reviewing eligibility against established guidelines and protocols to determine whether they are an appropriate candidate for treatment, and escalate to the optometrist when further clinical review is required.
Perform MacuMira treatments in accordance with established protocols, including all required pre- and post-treatment testing, such as visual acuity and contrast sensitivity testing.
Educate and guide clients through the MacuMira consultation and treatment process, clearly explaining next steps and addressing questions within the scope of the role.
Use excellent communication and multitasking skills to respond to client inquiries in a timely manner, managing multiple client support channels including phone, email, and in-person interactions.
Quote and discuss fees and payment policies and address inquiries regarding invoices, payments, and collections.
Verify client insurance coverage and handle insurance pre-authorization.
Monitor and perform inventory control of retail products, clinical supplies, and office supplies.
Research and procure new products for the practice, develop relationships with vendors, and negotiate pricing.
Send referrals to other healthcare professionals as necessary, following established protocols.
Liaise and collaborate with Product Manager and Clinical Manager on business and operational initiatives, reporting, and product development.
Assist with training and mentoring of new staff as required.
Display excellent organizational skills and effective time management.
Demonstrate Medcan values while interacting with all clients and staff.

What You'll Need:

University degree or College Diploma preferred.
Minimum of 1-2 years of experience in a customer service position; experience in a healthcare environment is considered an asset.
Previous Optometry experience is considered an asset.
Demonstrated ability to think quickly and creatively, with an eagerness to learn, take initiative, and adapt to new responsibilities.
Ability to learn and consistently follow established clinical guidelines, protocols, and eligibility criteria when conducting client consultations, testing, and treatments.
Demonstrated ability to communicate effectively and professionally with clients and colleagues.
Proficiency in Microsoft Office, Outlook, and Salesforce is considered an asset.
Ability to navigate difficult conversations and client interactions with professionalism and empathy.
Proven track record of satisfactory attendance, punctuality, and rel

Position Pay Range

$47,831.00 - $65,767.25 CAD annually

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Notice to Candidates: Recruitment Fraud

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at recruitment@medcan.com to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at recruitment@medcan.com.

Apply About employer

More about this job

Responsibilities

The Optometry Coordinator provides operational and client-facing support, including managing schedules, conducting diagnostic testing, and performing specialized treatments. They also handle administrative tasks such as insurance verification, inventory control, and maintaining client records.

Requirements

Candidates should have a university degree or college diploma and 1-2 years of customer service experience, preferably in a healthcare setting. Strong organizational, communication, and multitasking skills are required to manage client interactions and clinical protocols effectively.

Skills

Optometry support
Client consultations
Diagnostic testing
Salesforce
Accuro
Inventory control
Insurance verification
Patient care
Administrative support
Communication
Multitasking
Time management
Clinical guidelines
Vendor management
Referral management

Visa sponsorship

Not detected in the job text

Keywords

Optometry
Salesforce
Accuro
ZEST
MacuMira
Ophthalmic instruments
Visual acuity
Contrast sensitivity
Inventory management
Insurance pre-authorization
Patient education
Clinical protocols
Healthcare administration
Customer service
Vendor relations
Data entry
Appointment scheduling
Medical billing
Clinical support
Diagnostic screening

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