Find work in Canada.

327,727 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 11 mins ago
Personal Banking Associate
BMO
Alma, QC
Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 25 mins ago
Associate Marketing Manager
M.C.P. McCaughey Consumer Products Management Inc.
Burlington, ON
Full-time
M.C.P. McCaughey Consumer Products Inc. (MCP) is a leading full-service national distributor providing sales, marketing & brand strategy development in the Canadian marketplace for over 25…
Added 25 mins ago
Deals - Tax Real Assets Portfolio | Senior Associate
PwC UK
London, ON
Full-time
You are a proactive problem solver who enjoys managing multiple projects, leading teams and delivering high-quality client service in a fast-paced environment.
Added 25 mins ago
Estates Associate (Lawyer)
ZSA Canada
Vancouver, BC
Full-time
Our client, a highly regarded full-service law firm located in downtown Vancouver, is seeking a talented Associate to join its well-established Estates & Trusts group.
Added 26 mins ago
Commercial Lines Account Associate, Surety
HUB International
Toronto, ON
Full-time
Support Account Managers with administrative and client service tasks
Added 26 mins ago
Senior Client Service Associate, Toronto, ON
Scotiabank
Toronto, ON
The Senior Client Services Associate provides the Directors and Associate Directors, Execution, National Accounts, with support needed to service client requirements and new asks. This will…
Added 26 mins ago
Wealth Advisor Development Program Kanata
Scotiabank
Ottawa, ON · Kanata, ON
ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice,…
Added 26 mins ago
Customer Service Represenative - Eastland Centre, Sarnia (26.5 hrs/week)
Scotiabank
Sarnia, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 55 mins ago
SALES ASSOCIATE-EN
La Vie En Rose
Montreal, QC
Part-time
You listen to customers’ needs to provide exceptional customer service;
Added 55 mins ago
Automotive Sales Associate
Pickard Lane Automotive Group Inc.
Bolton, ON
Full-time
This is a full-time on-site role for an Automotive Sales Associate located in Bolton, ON. The Sales Associate will engage with customers to understand their needs, provide expert…
Added 1 hour ago
Personal Banking Associate
BMO
Brampton, ON
Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 1 hour ago
Insurance Sales Associate, Burlington
Scotiabank
Burlington, ON
…business documentation, including pre-filling documents prior to client meetings; completing insurance applications with clients, where needed; liaising with SWIS case coordinators,…
Added 1 hour ago
Associate Insurance Service Advisor
Scotiabank
AB · Calgary, AB
…to identify any potential issues that might lead to future client concerns related to the performance of their policy. This may include collaborating with advisors and SWIS colleagues in…
Added 1 hour ago
Associate Consultant, Strategy 3
Ipsos
Toronto, ON
As an Associate Consultant, you'll contribute across the full consulting process - from understanding the problem and gathering evidence through analysis, strategic thinking and development…
Added 1 hour ago
Customer Support Specialist
MEDFAR
Montreal, QC
Full-time
Quickly handling incoming client requests remotely;
Added 1 hour ago
Associate Manager - Vaccine Preventable Disease (1 full-time position)
Middlesex-London Health Unit
London, ON
Full-time
The Middlesex-London Health Unit (MLHU) has an exciting opportunity to fill an existing vacancy for a full-time Associate Manager, Vaccine Preventable Disease (VPD). Reporting to the…
Added 2 hours ago
Personal Banking Associate Trainee
TD
Brampton, ON
Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 2 hours ago
Associate (Senior Consultant), M&A Corporate Finance - Edmonton 2
Deloitte
AB · Edmonton, AB
Full-time
…We are agroup of collaborative and amazing people who value client service excellence while having fun and supportingthe career growth and the development of each…
Added 2 hours ago
Business Processing Associate
CI Financial
Toronto, ON
Full-time
We are currently seeking a Business Processing Associate to join our Client Experience team. In this role, the successful candidate will be responsible for ensuring the timely and accurate…
Added 2 hours ago
Clinic Experience Associate - Sydney, NS
CBI Health
Sydney, NS
Full-time
The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to…
Added 5 hours ago
Private Banking Associate
National Bank of Canada
Vancouver, BC
Full-time
We are looking for a professional candidate dedicated to the highest standards of customer service to join our team.
Added 6 hours ago
Future Student Advisor
Lambton College
Sarnia, ON
Full-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 8 hours ago
Food Service Associate
Dexterra Group
Victoria, BC
Full-time
As a Food Services Associate / Cook, reporting to the Chef Manager, you will perform a variety of customer service based tasks within the food services function. This position requires…
Added 9 hours ago
Corporate Tax Partner
DSW ABL Advisory
Burlington, ON
Full-time
…converting internal leads and opportunities, and providing excellent client service. We will work with you to build a fully transparent roadmap to partnership, agreeing on key milestones…
Added 9 hours ago
Finance Project Transformation Senior Associate
PwC Canada
Toronto, ON
Full-time
As a Project Transformation, Risk Assurance Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.…

MEDFAR

Customer Support Specialist

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy).

Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative.

Job Description

You will join Maël, technical support manager, whose mandate is to help our customers when they encounter billing issues or have questions related to their invoice.

As a key point of contact for our clients - including clinics, hospitals, and healthcare professionals - your role will be to assist them via phone and email with the use of our MYLE software. You will have a direct and meaningful impact on their satisfaction.

Your responsibilities will include:

Quickly handling incoming client requests remotely;
Providing technical support related to the use of MYLE;
Understanding and identifying the root cause of issues, and offering appropriate solutions tailored to each situation;
Collaborating with other support team members to resolve tickets;
Escalating tickets based on their complexity and communicating relevant information to technical teams;
Contributing to the expansion of our knowledge base and the improvement of internal processes.

What will your first few months look like?

Your first four weeks will be dedicated to discovering the MYLE product. As a member of our support team, you’ll deepen your knowledge and gain insight into the many nuances of the MYLE software.

We’ve designed an internal training and development plan to help you reach your goals. Here’s what the typical progression and role evolution looks like - responsibilities and compensation grow along the way:

1) Client Support Associate (0–6 months)

Master our tools and processes
Handle simple email requests
Take calls during peak periods

2) Client Support Specialist (Level 1) (6–12 months)

Apply knowledge acquired as an Associate
Manage more complex email cases
Handle regular phone support

3) Client Support Specialist (Level 2) (12+ months)

Handle complex and more technical client issues via email
Manage phone support
Help create technical documentation to enrich our knowledge base
Support the training of new Level 1 Associates

Your manager’s role will be to equip and support you as you grow within the company - in the direction you choose. Whether you’re interested in customer success, sales, product management, or R&D, many MEDFARians have grown internally, and we want you to be next!

Qualifications

Ideally, you have:

Previous experience in customer service
A genuine desire to help clients and deliver an exceptional experience
A knack for problem-solving, even when issues are complex
A thirst for knowledge and a willingness to step outside your comfort zone
Excellent command of both French and English (spoken and written)
A passion for technology and the ability to learn and use new tools effectively

Working Conditions

Contract: Permanent, full-time (40 hours/week)
Work mode: Hybrid or remote (within the province of Quebec only)
- Occasional in-office presence may be required monthly - depending on the Manager's need.
- Candidates must reside in the province of Quebec.

Work Schedule:

This is a full-time position of 40 hours per week, spread over 5 days. You will be assigned a specific schedule and working days. Our support team operates 24/7, with coverage provided:

From 7:30 a.m. to 10:00 p.m. (regular shifts)
From 10:00 p.m. to 7:30 a.m. (on-call shifts only)

As such, candidates must:

Be available Monday through Sunday, between 7:30 a.m. and 10:00 p.m. (based on team needs);
Be open to working night shifts (10:00 p.m. to 7:30 a.m.), occasionally - a night shift bonus is offered.

Details regarding shift assignment (including night and weekend shifts) will be explained during the interview.

Please note: This role does not allow for evening-only or weekend-only schedules.

Additional Information

Remote work and flexibility (supporting work-life balance)
RRSP contribution
Healthcare insurance from day one
Paid time off: 3 weeks + 1 additional week between Christmas and New Year
An onboarding program to help you get familiar with our environment and the digital healthcare field
Internal growth opportunities (promotions, internal mobility)
Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
A company culture focused on transparency, collaboration, and innovation
Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally

With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French.

At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

To better understand the self-identification process, please consult this guide.

Apply About employer

More about this job

Responsibilities

Provide technical support to healthcare professionals via phone and email regarding the MYLE software and billing issues. Identify root causes of problems, resolve tickets, and contribute to the internal knowledge base.

Requirements

Candidates should have previous customer service experience and a strong passion for technology and problem-solving. Fluency in both French and English is mandatory, and candidates must reside in Quebec.

Skills

Customer Service
Technical Support
Problem Solving
Bilingualism
French Language
English Language
Technical Documentation
Root Cause Analysis
Software Troubleshooting

Benefits

RRSP Contribution
Healthcare Insurance
Paid Time Off
Onboarding Program
Internal Growth Opportunities
Wellness And Social Committee

Visa sponsorship

Not detected in the job text

Hiring contact

Maël

Keywords

MYLE
Electronic Medical Record
EMR
Cloud-based Software
Healthcare Management
Technical Support
SaaS
Billing Support
Knowledge Base
Customer Success
Digital Healthcare
Bilingual

Report this job