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Added 3 mins ago
Senior Specialist, Customer Success
Chartered Professional Accountants of Canada
Toronto, ON · Montreal, QC · Vancouver, BC
$82,200 to $103,900 CAD / year
Full-time
Reporting to the Senior Manager, Customer Experience, the Senior Specialist, Customer Success is responsible for building strong customer relationships and ensuring customers realize…
Added 33 mins ago
Senior Manager, Strategic Finance
Borderless AI
Toronto, ON
Full-time
We’re on a mission to become the world’s most customer-obsessed HR platform.
Added 33 mins ago
Merchandise Processing Team Member - Windsor (Full Time)
Talize
Windsor, ON
Full-time
Who You Are – A Behind-the-Scenes Difference Maker for Great Customer Finds
Added 33 mins ago
Retail Floor Team Member - Windsor (Part-Time)
Talize
Windsor, ON
Part-time
Who You Are – A Customer Champion With a Can-Do Spirit
Added 33 mins ago
Retail Floor Team Member - Oshawa (Part-Time)
Talize
Oshawa, ON
Part-time
Who You Are – A Customer Champion With a Can-Do Spirit
Added 33 mins ago
Senior Manager, Customer Implementation & Merchandising Operations - Merchy
Analyticsmart
Toronto, ON
Full-time
We are looking for an experienced merchandising operations professional to lead customer implementations and help customers successfully adopt Merchy.
Added 33 mins ago
Merchandise Processing Team Member - Whitby (Full Time)
Talize
Whitby, ON
Full-time
Who You Are – A Behind-the-Scenes Difference Maker for Great Customer Finds
Added 34 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Shelburne, NS
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…
Added 34 mins ago
Meat & Seafood - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Grimsby, ON
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 34 mins ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
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Added 1 hour ago
Store Manager
The We Store Inc
Windsor, ON
$50,000 to $60,000 CAD / year
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The We Store is looking for an experienced, people-focused Store Manager to lead one of our retail cannabis locations.
Added 1 hour ago
Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY
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Reporting to the Underwriting Department and holding all required licenses (AMF), the Client Service Manager will act as a coach and mentor to Commercial Insurance Client Service…
Added 1 hour ago
Senior Product Manager Technical, Amazon Customer Service
Amazon
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Amazon’s mission is to be Earth’s most customer-centric company, and our Amazon Customer Service (CS) organization is an essential part of that mission. CS is one of the largest customer…
Added 1 hour ago
District Sales Manager
Hino Motors Canada Ltd.
Mississauga, ON
Full-time
…Hino dealers across the assigned territory. The District Sales Manager is responsible for supporting dealer sales performance, customer engagement, business planning activities, and…
Added 1 hour ago
Veterinary Practice Manager
Hamilton Region Emergency Veterinary Clinic
Hamilton, ON
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Tracking and driving key clinic metrics - from client satisfaction to capacity - with regular check-ins and planning sessions alongside the Ontario Regional Manager
Added 1 hour ago
Meat & Seafood - Manager Meat
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Added 1 hour ago
Manager, Design & Store Planning
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
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The Manager, Design and Store Planning plays a critical role in shaping the customer experience across our retail network. You’ll lead the design and development of new, expanded, and…
Added 1 hour ago
Produce - Clerk Department Second Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Paradise, NL
…Supervise the Produce Department and staff in the absence of the Manager. Actively contribute to an environment of employee and customer…
Added 2 hours ago
Manager, Collections and Recoveries
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Toronto, ON
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The Manager, Collections & Recoveries will lead the development, implementation and ongoing management of the collections and recovery operations.
Added 2 hours ago
Leadership Team Coordinator
Lock Search Group
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Added 2 hours ago
Commercial Trainer
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Lead the commercial onboarding program for new hires, developing and delivering training on PDK, customer engagement, and key KAM competencies, while partnering with hiring managers, HR,…
Added 2 hours ago
Consumer Operations Support Specialist
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Full-time
The Canada Enablement Team is responsible for creating, managing, and supporting customer enablement codes, including Production, Test, Offline, Reporting, and Batch codes. The team…
Added 2 hours ago
Personal Banking Associate
TD
AB
Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 2 hours ago
Part-Time Merchandise Manager
Michaels Stores
Winnipeg, MB
Part-time
Store -WINNIPEG - SOUTHEAST, MBThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards.…
Added 2 hours ago
Full time Sales Manager
Michaels Stores
Saint John, NB
Full-time
Store - SAINT JOHN, NBThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…

Medfar

Invoicing Support Specialist

205-1224 Stanley Street, Montreal, QC, H3B 2S7, Canada

Job type: Full-time
Experience: At least 1 year of experience in billing, accounts receivable, or collections;
Working hours: 40 hours/week
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

Company Description

Founded in 2010, MEDFAR Clinical Solutions revolutionizes healthcare with our MYLE Integrated Care platform, the first web-based electronic medical record (EMR) in Quebec. Trusted by 15,000 healthcare professionals daily, we impact over 20 million patients across North America. In 2023, we proudly earned a coveted spot on Deloitte’s prestigious Fast50 and Fast500 lists, a testament to the exceptional contributions of our employees driving our success. Join us in transforming healthcare locally and globally, as we strive to empower 500,000 care providers to reach 500 million patients by 2030.

Job Description

You will join Maël, the Technical Support Manager, and his multidisciplinary team of 25, tasked with supporting our clients through technical challenges and user inquiry resolution.

As the privileged contact for our customers (clinics, hospitals and healthcare professionals), your role will be to assist them by telephone and e-mail on the use of MYLE software for billing purposes. You will have a direct and significant impact on customer satisfaction.

Responsibilities

Respond quickly to customer requests, either by phone, email or videoconference;
Provide invoice clarification and guidance on MYLE billing and payment platforms;
Understand and identify the source of their problem(s), and propose a solution adapted to their situation;
Collaborate with other team members or departments in resolving tickets;
Escalate tickets according to their complexity.

What will your onboarding look like?

Your first few weeks will focus on getting to know the MYLE product inside and out. As you settle into the finance team, you will dive deeper into the platform to master the intricacies of the MYLE financial tools and workflows.

We have put in place an in-house training and development plan to ensure that you achieve your goals.

Qualifications

At least 1 year of experience in billing, accounts receivable, or collections;
Experience with a billing/collections automation platform (e.g., Invoiced) - an asset;
Experience with Salesforce or another CRM - an asset;
Comfortable learning and using SaaS solutions and financial applications;
Comfortable analyzing billing discrepancies and explaining financial information to clients;
Excellent written and verbal communication skills;
Fluency in French and English required, as the role involves supporting clients in both languages;
Excellent customer service and problem-solving skills.

Working Conditions

Contract: Permanent, full-time (40 hours/week)
Work mode: Hybrid (within the province of Quebec only)
- Occasional in-office presence may be required monthly - depending on the Manager's need.
- Candidates must reside in the province of Quebec.

Additional Information

Remote work and flexibility
RRSP contribution
Healthcare insurance from day one
Paid time off: 3 weeks
An onboarding program to help you get familiar with our environment and the digital healthcare field
Internal growth opportunities (promotions, internal mobility)
Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
A company culture focused on transparency, collaboration, and innovation

Join a dynamic and innovative environment where your work directly contributes to improving Technical Support operations while helping modernize healthcare across Canada and internationally.

With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French.

At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

To better understand the self-identification process, please consult this guide.

Department: Customer Support

Province: Quebec

Apply About employer

More about this job

Responsibilities

The specialist will assist clients with billing inquiries and invoice clarification via phone, email, and videoconference. They are responsible for identifying technical issues, proposing solutions, and collaborating with internal teams to resolve support tickets.

Requirements

Candidates must have at least one year of experience in billing, accounts receivable, or collections. Fluency in both French and English is required, along with proficiency in SaaS solutions and strong customer service skills.

Skills

Billing
Accounts receivable
Collections
Customer service
Problem-solving
SaaS
Financial applications
Billing discrepancies
Communication skills
Invoiced
Salesforce
CRM

Benefits

RRSP contribution
Healthcare insurance
Paid time off
Onboarding program
Internal growth opportunities
Wellness and social committee

Visa sponsorship

Not detected in the job text

Hiring contact

Maël

Keywords

Invoicing
Billing
Accounts receivable
Collections
SaaS
MYLE
Electronic medical record
EMR
Salesforce
CRM
Invoiced
Customer support
Technical support
Healthcare
Financial tools
Workflow
Bilingualism
Hybrid work

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