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Added 1 min ago
LM
Logistics Management Analyst
Lockheed Martin
Quinte West, ON
- Full-time
…standard logistics processes, such as the replenishment system, data interchange systems, demand management, electronic data systems administration and related functions. Builds…
Added 2 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 mins ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Apply a data-driven, first-principles approach, leveraging scientific modeling, experimentation, and advanced analytics to understand, predict, and optimize complex physical phenomena.
Added 2 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Lead initiatives that reduce close timelines, eliminate manual activities, improve data quality, and increase operational efficiency.
Added 2 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
…play an integral role in providing insightful and meaningful data on financial performance in order to facilitate decision making and strategic…
Added 2 mins ago
Q
Regional Marketing Manager – North America
QIMA
Montreal, QC
- Full-time
Turn regional and global priorities into campaigns that generate qualified pipeline, in partnership with Web & Data engineers, Demand Gen and Brand teams.
Added 2 mins ago
P
Product Marketing Manager (12 month contract)
PointClickCare
Mississauga, ON
- $45.19 to $50 CAD / hour
- Contract
Lead product introduction and launch planning, including development and measurement of KPIs.
Added 31 mins ago
SP
Sr. Analyst, Product and Pricing Operations
Salesforce Partner Canada
Toronto, ON
- Full-time
Lead key operational workstreams for newly acquired product launches to ensure rapid go-to-market readiness.
Added 31 mins ago
SP
Procurement M&A Integration Manager
Salesforce Partner Canada
Toronto, ON
- Part-time
The end-to-end integration is data driven and you will use AI and your analytical skills to identify opportunities for supplier consolidation to drive savings and efficiency. You will also…
Added 31 mins ago
FE
Senior Manager Compensation Benefits
Future Electronics
Kirkland, QC
- Full-time
Lead annual compensation cycles - merit, bonus/variable pay planning, market adjustments, executive compensation analysis
Added 31 mins ago
CO
Technologist 2 - Underground Structures (UGS)
City of Winnipeg
Winnipeg, MB
- Full-time
Lead, develop and maintain an index program for the underground structures drawing file computer database to make retrieval of drawings simpler, faster, and minimize chances for errors.
Added 31 mins ago
SP
Director, Talent Attraction
Salesforce Partner Canada
Toronto, ON
- Full-time
We’re looking for a Director, Talent Attraction (AMER) to lead the strategy and execution of how we source, engage, and attract top talent across the organization. This leader owns employer…
Added 32 mins ago
DATA AND ANALYTICS DIRECTOR
Boutique La Vie En Rose
Montreal, QC
At Vie en Rose, our Data and Analytics team plays a central role as a Center of Excellence, guiding and propelling our various business units through strategic data utilization. We are the…
Added 48 mins ago
T
Manager, WFM AI Capabilities, Insights & Integration
TD
Toronto, ON
- Full-time
As part of Enterprise WFM, the successful applicant will build and lead a high-performing team, establish standards for WFM data and insights, and advance the practical adoption of…
Added 48 mins ago
Director, Consumer Marketing Strategy
AutoTrader.ca
Toronto, ON
…the VP, Global Consumer Brand and Canada Consumer Marketing, lead a small Canada-based team and steer shared Performance and Analytics teams through cross-functional…
Added 1 hour ago
A
Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)
Agoda
Toronto, ON
- Full-time
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build…
Added 1 hour ago
SM
Senior Research Associate Knowledge Translation TIES
St. Michael's Hospital
Toronto, ON
- Temporary
Ensures valid implementation of data collection and interest-holder engagement methods
Added 1 hour ago
J
Senior GTM Engineer
Jobgether
Canada
- Part-time
GTM System Development: Build go-to-market infrastructure, including data enrichment pipelines, lead scoring models, lead routing logic, and signal-based workflows, primarily using Clay.
Added 1 hour ago
Commercials and Incentives Lead, Americas
Google
Toronto, ON
As the Commercials and Incentives Lead, Americas, you will be the strategic architect behind our regional commercial programs and deal incentive structures. In this role, you will bridge…
Added 1 hour ago
S
Senior Associate Brand Manager
SoTalent
ON · Ontario, Canada
- Full-time
Lead new product launches, go-to-market plans, pricing, and merchandising strategies.
Added 1 hour ago
C
Customer Success Manager, Private Markets (f/m/x)
CEPRES
Toronto, ON
- Full-time
Lead in-depth, technical training and hands-on data reviews with clients to ensure they understand and maximize product capabilities.
Added 1 hour ago
A
Director, Consumer Marketing Strategy
AutoTrader.ca
Toronto, ON
- Full-time
…the VP, Global Consumer Brand and Canada Consumer Marketing, lead a small Canada-based team and steer shared Performance and Analytics teams through cross-functional…
Added 2 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 2 hours ago
M
RQ00762 - Systems Analyst - Senior
Maarut
Toronto, ON
- Contract
Demonstrated ability to lead solution workshops, facilitate

MediaMint

Ad Success Team Lead

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

The Ad Success Representative – Team Lead is responsible for driving operational excellence, client trust, team performance, and strategic impact across the ASR function. This role serves as the bridge between client, MediaMint, Global Process Owner, regional stakeholders, and frontline ASR teams. The Team Lead is expected to move beyond task execution into proactive leadership: identifying opportunities, improving workflows, elevating reporting quality, strengthening client relationships, and enabling the ASR team to deliver measurable business value.

This role is a hybrid of strategic account management and operational excellence.

Responsibilities

1. Client Engagement & Strategic Partnership

The Team Lead owns regional team engagement and ensures that every interaction builds confidence, clarity, and long-term partnership value.

Key Responsibilities

Manage client relationships across assigned regions to support shared goals between client and MediaMint.
Lead Weekly Business Reviews for the region, including slide preparation, performance narratives, proactive tasks, risks, recommendations, and follow-up actions.
Provide insights for the Monthly & Quarterly Business Reviews for the region, including slide preparation, performance narratives, risks, recommendations, and follow-up actions.
Build trust-based relationships with Client Partners and the ASR team through proactive communication, structured updates, and timely escalation management.
Identify retention and growth opportunities by surfacing revenue risks, operational gaps, upsell signals, and improvement areas.
Partner with stakeholders to understand business priorities and translate them into ASR execution plans.
Ensure communication is clear, consultative, insightful and solution-oriented.

2. ASR Management & Operational Support

The Team Lead ensures smooth execution across ASR-supported campaign workflows, including Direct IO, Programmatic, and SAM-related processes. Ad operations roles typically require coordination across campaign execution, troubleshooting, performance monitoring, and cross-functional stakeholders to ensure campaigns run effectively and meet client expectations

Key Responsibilities

Act as the primary liaison between GPO, regional stakeholders, and ASR team members.
Manage case workflow, queue health, case prioritization, assignment logic, and SLA adherence.
Oversee quality and delivery for ASR deliverables, operational tasks, reporting requests, and campaign-related activities.
Monitor daily workflow through Slack, Salesforce, trackers, dashboards, and internal communication channels.
Ensure blockers are identified early, escalated appropriately, and resolved with ownership.
Provide guidance on Direct IO, Programmatic, and SAM campaign processes.
Maintain operational discipline across documentation, handoffs, tracker updates, and case closure standards.

3. Insight Generation, Reporting & Optimization

The Team Lead is responsible for turning performance data into actionable insights that improve team effectiveness and client outcomes.

Key Responsibilities

Download, review, and analyze team performance data across cases, regions, case types, QA, AHT, volume.
Translate raw metrics into clear narratives, trends, risks, and improvement opportunities.
Provide proactive recommendations during WBRs, MBRs, QBRs and internal reviews.
Identify optimization opportunities across workflows, campaign support, team productivity, and client communication.
Build reporting narratives aligned with ASR goals, regional priorities, and client expectations.
Track recurring issues and recommend prevention-focused solutions.

4. Internal Collaboration & Workflow Development

The Team Lead plays a key role in improving how the ASR function operates globally.

Key Responsibilities

Partner with internal stakeholders to surface client feedback, operational friction, and process improvement opportunities.
Collaborate with GPO to standardize evolving workflows and ensure regional alignment.
Contribute to SOPs, playbooks, training materials, trackers, templates, and knowledge-sharing resources.
Support new initiative launches by helping define scope, readiness, training needs, metrics, and adoption plans.
Share regional learnings with the broader ASR team to encourage consistency and continuous improvement.
Promote a culture of ownership, documentation, and scalable execution.

5. People Leadership & Team Enablement

The Team Lead is accountable for building a motivated, capable, and high-performing ASR team.

Key Responsibilities

Guide team members on prioritization, case handling, client communication, QA expectations, and workflow best practices.
Coach team members using data, QA feedback, examples, and regular check-ins.
Identify skill gaps and recommend training or shadowing opportunities.
Encourage accountability while creating a supportive environment for learning and growth.
Recognize strong performance and reinforce behaviors that reflect ASR excellence.
Act as the first point of support for team questions, escalations, and process clarifications

Apply by clicking this link: https://forms.gle/pHuHdP2DxfNtAcmHA

Apply About employer

More about this job

Responsibilities

Lead regional client engagement and ASR operations, including campaign workflow oversight, case prioritization, quality, and SLA adherence. Analyze performance data, improve processes and reporting, collaborate with stakeholders, and coach the team to deliver measurable client and business outcomes.

Requirements

The role calls for leadership across client relationships, advertising operations, reporting, workflow improvement, and team development. The posting does not specify required years of experience, education, or formal qualifications.

Skills

Strategic Account Management
Team Leadership
Ad Operations
Campaign Management
Direct IO
Programmatic Advertising
Workflow Management
Case Prioritization
SLA Management
Performance Reporting
Data Analysis
Quality Assurance
Process Improvement
Stakeholder Management
Coaching

Visa sponsorship

Not detected in the job text

Keywords

Advertising Services
Ad Success Representative
ASR
Direct IO
Programmatic
SAM
Campaign Workflows
Client Engagement
Strategic Account Management
Weekly Business Reviews
Monthly Business Reviews
Quarterly Business Reviews
Global Process Owner
Case Management
Queue Health
SLA Adherence
Quality Assurance
Average Handle Time
Performance Metrics
Reporting
Salesforce
Slack
Dashboards
Trackers
Standard Operating Procedures
Training Materials
Process Improvement
Stakeholder Collaboration
Client Retention
Upselling

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