Junior Ad Sucess Specialist- Programmatic
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
$60,000 to $65,000 CAD / year · Full-time
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Job details
- Pay
- $60,000 to $65,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Ad Success Representative- Programmatic Advertising
Job Location : Toronto , Canada
Work from Office
What do we do?
MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.
Job Description:
We are seeking an Junior Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations - managing workflows, delivering insights, and driving campaign success.
This is a high-impact, fast-moving role - ideal for someone who excels at switching between hands-on tasks and big-picture thinking.
Key Responsibilities
Client Engagement & Strategic Partnership
- Manage 3–4 client partners, including subsidiaries under large holding companies.
- Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.
- Support account retention and growth by identifying revenue opportunities and upsell strategies.
Campaign Management & Operational Support
- Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.
- Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution.
- Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.
Insight Generation & Optimization
- Download and analyze campaign performance data.
- Translate metrics into clear, actionable insights and optimizations.
- Deliver reporting narratives that align with campaign goals and strategy.
Internal Collaboration & Workflow Development
- Partner with product, marketing, and engineering teams to surface client feedback and shape improvements.
- Help standardize evolving workflows in coordination with partners like MediaMint’s process teams.
- Contribute to resource creation and knowledge-sharing initiatives.
Performance Metrics
- Volume of Work (by case type, reason, and region)
- Average Handle Time for support and operational tasks
- QA Scores for campaign accuracy, strategy, and delivery timeliness
- Monthly CSAT Scores from client partners evaluating deliverables and communication
Skills & Experience
- 2+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role
- Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io)
- Strong problem-solving and communication skills
- Ability to manage complex workflows and shifting priorities
- Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus
- Analytical mindset with a drive to turn data into actionable insights
Please fill this Google form to Apply : Ad Success Representative - Canada
More about this job
Responsibilities
Manage relationships with client partners, coordinate campaign workflows with Ad Operations, and support Direct IO, programmatic, and self-serve campaigns. Analyze campaign performance, provide actionable recommendations and reporting, and collaborate with internal teams to improve processes and support client retention and growth.
Requirements
Requires at least 2 years of experience in Customer Success, Account Management, Ad Operations, or a similar client-facing role, along with proficiency in Salesforce, Google Sheets or Excel, Slack, and customer support platforms. Strong communication, problem-solving, analytical, and workflow-management skills are needed; digital advertising experience is a plus.
Skills
- Customer Success
- Account Management
- Programmatic Advertising
- Ad Operations
- Campaign Management
- Salesforce
- Google Sheets
- Microsoft Excel
- Slack
- Zendesk
- Outreach.io
- Data Analysis
- Campaign Optimization
- Communication
- Workflow Management
Visa sponsorship
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Categories
- Customer Service & Support
- Marketing
- Sales
- Data & Analytics
- Management & Leadership
Keywords
- MediaMint
- Advertising Services
- Digital Advertising
- AdTech
- Programmatic Advertising
- Direct IO
- Self-Serve Advertising
- Ads Manager
- Ad Operations
- Customer Success
- Account Management
- Campaign Management
- Campaign Optimization
- Client Engagement
- Revenue Operations
- Salesforce
- Google Sheets
- Microsoft Excel
- Slack
- Zendesk
- Outreach.io
- Campaign Performance Data
- Quality Assurance
- Customer Satisfaction
- Workflow Development
- Upselling
- Reporting
- Ticket Management