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MediaMint

Junior Ad Sucess Specialist- Programmatic

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$60,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Ad Success Representative- Programmatic Advertising

Job Location : Toronto , Canada

Work from Office

What do we do?

MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.

Job Description:

We are seeking an Junior Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations - managing workflows, delivering insights, and driving campaign success.

This is a high-impact, fast-moving role - ideal for someone who excels at switching between hands-on tasks and big-picture thinking.

Key Responsibilities

Client Engagement & Strategic Partnership

Manage 3–4 client partners, including subsidiaries under large holding companies.
Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.
Support account retention and growth by identifying revenue opportunities and upsell strategies.

Campaign Management & Operational Support

Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.
Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution.
Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.

Insight Generation & Optimization

Download and analyze campaign performance data.
Translate metrics into clear, actionable insights and optimizations.
Deliver reporting narratives that align with campaign goals and strategy.

Internal Collaboration & Workflow Development

Partner with product, marketing, and engineering teams to surface client feedback and shape improvements.
Help standardize evolving workflows in coordination with partners like MediaMint’s process teams.
Contribute to resource creation and knowledge-sharing initiatives.

Performance Metrics

Volume of Work (by case type, reason, and region)
Average Handle Time for support and operational tasks
QA Scores for campaign accuracy, strategy, and delivery timeliness
Monthly CSAT Scores from client partners evaluating deliverables and communication

Skills & Experience

2+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role
Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io)
Strong problem-solving and communication skills
Ability to manage complex workflows and shifting priorities
Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus
Analytical mindset with a drive to turn data into actionable insights

Please fill this Google form to Apply : Ad Success Representative - Canada

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More about this job

Responsibilities

Manage relationships with client partners, coordinate campaign workflows with Ad Operations, and support Direct IO, programmatic, and self-serve campaigns. Analyze campaign performance, provide actionable recommendations and reporting, and collaborate with internal teams to improve processes and support client retention and growth.

Requirements

Requires at least 2 years of experience in Customer Success, Account Management, Ad Operations, or a similar client-facing role, along with proficiency in Salesforce, Google Sheets or Excel, Slack, and customer support platforms. Strong communication, problem-solving, analytical, and workflow-management skills are needed; digital advertising experience is a plus.

Skills

Customer Success
Account Management
Programmatic Advertising
Ad Operations
Campaign Management
Salesforce
Google Sheets
Microsoft Excel
Slack
Zendesk
Outreach.io
Data Analysis
Campaign Optimization
Communication
Workflow Management

Visa sponsorship

Not detected in the job text

Keywords

MediaMint
Advertising Services
Digital Advertising
AdTech
Programmatic Advertising
Direct IO
Self-Serve Advertising
Ads Manager
Ad Operations
Customer Success
Account Management
Campaign Management
Campaign Optimization
Client Engagement
Revenue Operations
Salesforce
Google Sheets
Microsoft Excel
Slack
Zendesk
Outreach.io
Campaign Performance Data
Quality Assurance
Customer Satisfaction
Workflow Development
Upselling
Reporting
Ticket Management

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