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Added 45 mins ago
Représentants des ventes d'occasions/Pre-Owned Sales Consultant
AutoCanada Inc.
Montreal, QC
Full-time
Added 4 hours ago
(*) Bilingual Farm Underwriting Specialist, Commercial Mid-Market
Wawanesa Insurance
Toronto, ON · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Dartmouth, NS · North York - Toronto, ON (Hybr, ON
Working Business Language: Bilingual in French and English. This role requires regular interaction with customers across Canada, including in Quebec, where the business languages utilized…
Added 5 hours ago
Représentant(e) des ventes, endoscopie et médecine sportive – Montréal / Sales Representative, Endoscopy & Sports Medicine - Montreal
Stryker
Montreal, QC
Full-time
As a Stryker Endoscopy & Sports Medicine Sales Representative, you are a trusted partner in brilliant visualization and unrivaled connected OR solutions. Stryker provides you with market…
Added 6 hours ago
Business Development Center Administration - Crosstown Chrysler
AutoCanada
AB · Edmonton, AB
$40,000 to $60,000 CAD / year
Other
As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional…
Added 7 hours ago
Senior Specialist Trade Centre
IG Wealth Management
Quebec, QC
Full-time
IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that…
Added 8 hours ago
Business Development Center Administration - Crosstown Chrysler
AutoCanada Inc.
Edmonton, AB
$40,000 to $60,000 CAD / year
As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional…
Added 9 hours ago
Bilingual Manager, Translation Services
Government of Manitoba
Winnipeg, MB
Full-time
Francophone Affairs Secretariat is seeking to fill the Bilingual Manager, Translation Services position.
Added 10 hours ago
Representative, Customer Service - Voice
MEDITERRANEAN SHIP.INC.
Vancouver, BC
$60,000 to $65,000 CAD / year
Full-time
The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls…
Added 10 hours ago
Representative, Customer Service - Email
MEDITERRANEAN SHIP.INC.
Mississauga, ON
$60,000 to $65,000 CAD / year
Full-time
The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while…
Added 11 hours ago
Supervisor, Claims
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
Working Business Language: English OR French OR Bilingual in French and English (If this role is posted in Quebec there are Bill 96 compliance requirements to follow: 1). add a sentence…
Added 11 hours ago
Equipment Rental Specialist
Sunbelt Rentals, Inc.
Laval, QC
Full-time
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Inside Sales Representative.
Added 11 hours ago
Prospr Advisor
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
Full-time
…continuous improvement, personal growth, and your professional…
Added 11 hours ago
Retail Customer Representative
Maple Leaf Foods Inc
NS · Cape Breton, NS
Full-time
Work with the Sales team and Business teams to secure commitments from customers
Added 13 hours ago
Représentant(e), Location – Immobilier commercial | Leasing Representative – Commercial Real Estate
MONDEV
Montreal, QC
Full-time
We are looking for a motivated and energetic Leasing Representative to join our commercial real estate leasing team.
Added 13 hours ago
Representative, Customer Service - Voice
MSC Mediterranean Shipping Company
Vancouver, BC
$60,000 to $65,000 CAD / year
Full-time
The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls…
Added 16 hours ago
Senior Specialist Trade Centre
IG Wealth Management
MB · Manitoba, Canada
Full-time
IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that…
Added 16 hours ago
Groups - Représentant(e) bilingue des ventes de groupes/ Group Sales Representative (Contract term)
Sunwing
Laval, QC
Contract
As a Bilingual Group Sales Representative, you will generate new sales through excellent customer service, strong relationship-building, customer loyalty development, product knowledge, and…
Added 16 hours ago
Delivery Account Operations Associate - Site Lead
Xerox
Valcourt, QC
…From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for…
Added 18 hours ago
Groups - Représentant(e) bilingue des ventes de groupes/ Group Sales Representative (Contract term)
Sunwing Vacations Group
Laval, QC
As a Bilingual Group Sales Representative, you will generate new sales through excellent customer service, strong relationship-building, customer loyalty development, product knowledge, and…
Added 19 hours ago
Sales Management Trainee/Stagiaire en gestion des ventes
Impact Fulfillment Services
Montreal, QC
Full-time
Added 21 hours ago
Sales Representative
Geroquip
Laval, QC
Full-time
As a Sales Representative, you will play a key role in the company’s commercial development. You will act as a strategic partner to your clients and directly contribute to market share…
Added 21 hours ago
Sales Representative
Geroquip
Quebec, QC
Full-time
As a Sales Representative, you will play a key role in the company’s commercial development. You will act as a strategic partner to your clients and directly contribute to market share…
Added 1 day ago
Sales Representative- Montreal & Eastern Ottawa Représentant(e) des ventes - Est
Upper Canada Forest Products
Remote, Canada
Full-time · Remote
As a Sales Representative at Upper Canada Forest Products, you will have the opportunity to grow your skillset while directly contributing to an exceptional customer experience. If you are…
Added 1 day ago
Provider Relations Representative - Part-time, 6 Months Contracts - Express Scripts Canada
The Cigna Group
Mississauga, ON
Express Scripts Canada is seeking to hire a Bilingual Provider Relations Representative to work from our Mississauga or Montreal office. The successful incumbent will review network…
Added 1 day ago
Customer Sales Support Representative
Sandvik
Sudbury, ON · Saskatoon, SK · Surrey, BC
Full-time
Currently, we have an opening for a Customer Sales Support Representative. The Customer Sales Support Representative is responsible for providing industry leading sales support, which…

MEDITERRANEAN SHIP.INC.

Representative, Customer Service - Email

Mississauga, ON, Canada

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Position Summary:

The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while ensuring responses meet established service level expectations. This role provides clear and precise information on bookings, shipment status, documentation, and operational processes, and collaborates with internal teams to resolve issues that may affect shipments. The representative ensures all written communication is accurate, complete, and actionable, while actively monitoring shared inboxes, prioritizing requests by urgency and customer impact, and identifying opportunities to reduce repetitive inquiries through proactive guidance. By promoting MSC’s digital tools such as myMSC, maintaining thorough records of customer communications, and consistently producing high‑quality written responses, the role contributes directly to improving service efficiency, customer satisfaction, and overall ease of doing business.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Manage customer inquiries received through email channels, ensuring timely and professional responses.
Provide clear and accurate information related to bookings, shipment status, documentation, and operational processes.
Ensure fast turnaround and resolution of email requests, maintaining agreed service level response times.
Coordinate with internal teams to resolve operational or documentation issues impacting shipments.
Maintain accuracy and completeness of written communication, ensuring customers receive clear and actionable information.
Monitor shared inboxes and prioritize requests based on urgency and customer impact.
Identify opportunities to reduce repetitive inquiries through clear guidance and proactive information sharing.
Promote MSC digital tools such as myMSC by guiding customers toward self-service capabilities where appropriate.
Maintain accurate records of customer communications and ensure updates are reflected in internal systems.
Support improvements in service efficiency, customer satisfaction, and ease of doing business through consistent and high-quality written communication.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

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More about this job

Responsibilities

The representative manages customer inquiries via email, providing accurate information regarding bookings, shipments, and documentation. They collaborate with internal teams to resolve operational issues and promote digital self-service tools to improve efficiency.

Requirements

Candidates must hold a university or college degree in a relevant field and possess at least 3 years of experience in shipping, logistics, or transportation. Proficiency in Microsoft Office and bilingualism in English and French are required.

Skills

Customer service
Email communication
Logistics
Transportation
Supply chain
Microsoft Office Suite
Word
Excel
Outlook
Teams
SharePoint
Time management
Problem solving
Critical thinking
Bilingual
Written communication

Benefits

Flexible health and dental benefits coverage
RRSP coverage with company matching
Tailored training program opportunities
Employee mentorship
Leadership and assistance opportunities
Employee referral incentive program
Community involvement
Gym facility
Health & Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Customer service
Email channel
Shipping
Logistics
Transportation
Supply chain
Microsoft Office
Word
Excel
Outlook
Teams
SharePoint
Bookings
Documentation
myMSC
Digital tools
Service level agreements
Problem solving
Critical thinking
Bilingual
Time management
Container shipping

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