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Added 4 mins ago
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Junior Sales Trader – Origination & Business Development
Targray
Montreal, QC
- Full-time
Vous êtes en début de carrière et possédez jusqu’à 2 ans d’expérience en vente, en négociation de matières premières, en recherche, en conseil ou dans un autre environnement analytique ou…
Added 4 mins ago
Sales Engineer
Mettler Toledo
Mississauga, ON
3+ years of experience in inside sales, sales support, customer service, application support, or technical sales.
Added 17 mins ago
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Team Leader
Dollarama
Terrebonne, QC
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 17 mins ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with proven experience in product planning, product lifecycle management, product vision and strategy, project management, stakeholder…
Added 19 mins ago
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Delivery Billing Execution (DBE) Specialist
Nokia
Ottawa, ON
- Full-time
As a DBE Specialist, you will own the end-to-end execution of customer deliveries and billing operations. Your responsibilities include managing the operational aspects of order…
Added 19 mins ago
SB
07444 Inside Sales
Sally Beauty Holdings
Edmonton, AB
- Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 19 mins ago
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Warehouse Associate
EECOL
Langley (District), BC · Langley, BC
- Full-time
When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive…
Added 19 mins ago
FM
Senior Associate, Employee Relations
Ford Motor Company
Windsor, ON
- Full-time
Supports the talent management process for hourly employees within their customer group including: TPT placement and tracking, support skill trades hiring / apprenticeship program…
Added 19 mins ago
QD
Wall Panel Production Manager, Star Building Materials
Qualico Developments Canada Ltd.
AB
- Full-time
A leader; you attract, retain, develop or improve the skills of others through effective coaching and guidance.
Added 19 mins ago
Director, Value Realization Office
Scotiabank
Toronto, ON
…value realization. As a trusted strategic advisor and execution leader, the Director partners across Business, Technology, Finance, Risk, and Procurement to shape investment decisions,…
Added 19 mins ago
Account Manager
Sonepar
Barrie, ON
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 19 mins ago
SA
Field Service Rep
Standard Aero
Calgary, AB
- Full-time
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based…
Added 19 mins ago
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Store Manager- Royalmount
Pandora
Mont-Royal, QC
- Full-time
You can demonstrate you’re a results-orientated leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
Added 19 mins ago
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Store Manager- Metrotown
Pandora
Burnaby, BC
- Full-time
You can demonstrate you’re a results-orientated leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
Added 19 mins ago
HR Co-op
Rich Products Corporation
Fort Erie, ON · Ft Erie, ON
…countries and annual sales of $5.9 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s® - Infinite Possibilities. One…
Added 19 mins ago
Customs Solutions, Technology Service Manager
Livingston International
Toronto, ON
Minimum of 2 years of customer-facing experience.
Added 34 mins ago
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Director of Product Growth
Manulife
Toronto, ON
- Full-time
…leverage Manulife’s enterprise-wide capabilities in serving this customer segment. By bringing together Manulife Bermuda with Manulife Hong Kong’s and Manulife Singapore’s International…
Added 34 mins ago
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Architecte de données / Data Architect
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 34 mins ago
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Director, Education Operations
TVO
Toronto, ON
- Full-time
…team, the Director, Education Operations leads learner and customer experience, portfolio operations, business planning, financial stewardship, and data and analytics across TVO Education.…
Added 34 mins ago
JE
Head of Engineering, Logistics Services
Just Eat Takeaway.com
MB · AB
- Full-time
We are looking for a senior engineering leader to head up engineering across our Logistics Services pillar. This role is responsible for the technical strategy, execution, and operational…
Added 34 mins ago
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Sales Consultant II
Sysco
Thunder Bay, ON · Sysco Thunder Bay
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 34 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Yonge St, Toronto, ON
- $19 to $21 CAD / hour
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 34 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Wellesley, Toronto, ON
- $19 to $21 CAD / hour
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 34 mins ago
SC
Cook Supervisor-Baking (70306838)
Sodexo Canada Ltd
Edmonton, AB
- Full-time
Reimagining the Workplace Experience with Sodexo!
Added 34 mins ago
IB
Product Operations Manager
Indigo Books & Music
Ottawa, ON
- $42,500 to $52,500 CAD / year
- Full-time
Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leader (SGL) practices, including active, in-the-moment…

MEDITERRANEAN SHIP.INC.

Representative, Customer Service - Email

Mississauga, ON, Canada

$60,000 to $65,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 1, 2026

Original job description

Position Summary:

The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while ensuring responses meet established service level expectations. This role provides clear and precise information on bookings, shipment status, documentation, and operational processes, and collaborates with internal teams to resolve issues that may affect shipments. The representative ensures all written communication is accurate, complete, and actionable, while actively monitoring shared inboxes, prioritizing requests by urgency and customer impact, and identifying opportunities to reduce repetitive inquiries through proactive guidance. By promoting MSC’s digital tools such as myMSC, maintaining thorough records of customer communications, and consistently producing high‑quality written responses, the role contributes directly to improving service efficiency, customer satisfaction, and overall ease of doing business.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Manage customer inquiries received through email channels, ensuring timely and professional responses.
Provide clear and accurate information related to bookings, shipment status, documentation, and operational processes.
Ensure fast turnaround and resolution of email requests, maintaining agreed service level response times.
Coordinate with internal teams to resolve operational or documentation issues impacting shipments.
Maintain accuracy and completeness of written communication, ensuring customers receive clear and actionable information.
Monitor shared inboxes and prioritize requests based on urgency and customer impact.
Identify opportunities to reduce repetitive inquiries through clear guidance and proactive information sharing.
Promote MSC digital tools such as myMSC by guiding customers toward self-service capabilities where appropriate.
Maintain accurate records of customer communications and ensure updates are reflected in internal systems.
Support improvements in service efficiency, customer satisfaction, and ease of doing business through consistent and high-quality written communication.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

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More about this job

Responsibilities

The representative manages customer inquiries via email, providing accurate information regarding bookings, shipments, and documentation. They collaborate with internal teams to resolve operational issues and promote digital self-service tools to improve efficiency.

Requirements

Candidates must hold a university or college degree in a relevant field and possess at least 3 years of experience in shipping, logistics, or transportation. Proficiency in Microsoft Office and bilingualism in English and French are required.

Skills

Customer service
Email communication
Logistics
Transportation
Supply chain
Microsoft Office Suite
Word
Excel
Outlook
Teams
SharePoint
Time management
Problem solving
Critical thinking
Bilingual
Written communication

Benefits

Flexible health and dental benefits coverage
RRSP coverage with company matching
Tailored training program opportunities
Employee mentorship
Leadership and assistance opportunities
Employee referral incentive program
Community involvement
Gym facility
Health & Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Customer service
Email channel
Shipping
Logistics
Transportation
Supply chain
Microsoft Office
Word
Excel
Outlook
Teams
SharePoint
Bookings
Documentation
myMSC
Digital tools
Service level agreements
Problem solving
Critical thinking
Bilingual
Time management
Container shipping

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