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Added 15 mins ago
C
Stock Associate
CB2
Toronto, ON
- $17.95 to $20 USD / hour
- Part-time
General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier,…
Added 15 mins ago
AM
Financial Services Associate
Arc Mercer
Barrie, ON
- Part-time
…information. Includes accounts payable, accounts receivable, and general accounting functions. This position may have a particular focus on one function. The role also includes general…
Added 15 mins ago
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Fairgrounds - Experience Creator
Fairgrounds
Toronto, ON
- $18 to $20 CAD / hour
- Part-time
Assist members checking into the club and answering any questions in regards to court times, memberships and general inquiries,
Added 15 mins ago
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Store Associate
Dollarama
Burlington, ON
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:
Added 15 mins ago
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Seasonal Part-Time Keyholder
Tilley
Vaughan, ON
- Part-time
Participate in general store upkeep including dusting, floor, carpet, window, kitchen and bathroom cleaning. Participate (as applicable) in external walkway maintenance. Complete other…
Added 15 mins ago
LC
Front Store Supervisor, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Halifax, NS
- Part-time
Added 15 mins ago
NF
Cashier Part Time Day
No Frills
Hamilton, ON
- Part-time
Added 15 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vaughan, ON
- Part-time
Added 15 mins ago
FB
Front End Clerk - Part Time
Food Basics
Vaughan, ON
- Part-time
Added 15 mins ago
CP
Analytical Techician
Corealis Pharma Inc.
Laval, QC
- Full-time
Ensure general maintenance of the laboratory.
Added 15 mins ago
ME
Construction & Project Manager
M2 Engineering
AB · Edmonton, AB
- Full-time
Added 15 mins ago
AC
Equipment Mechanic
Asotin County
Mechanic Settlement, NB
- Full-time
Performs general mechanical overhaul and repair work on trucks, tractors, graders, loaders, automobiles, and related types of vehicles and equipment.
Added 15 mins ago
CI
Diagnostic Medical Sonographer Technologist
Calian IT & Cyber Solutions
Halifax, NS
- Full-time
Provide ultrasound services and perform general, specialized, and emergency examinations in accordance with Sonography Canada standards;
Added 15 mins ago
SC
Highway Department - Maintenance Worker Mechanic - MWM
Stephenson County State's Attorney
Mechanic Settlement, NB
- Full-time
He/she is responsible for general cleaning of the shop area (i.e.: sweeping, clearing of debris, specialized equipment cleaning, etc.)
Added 15 mins ago
SG
Senior Advisor
Solicitor General | Solliciteur général
Toronto, ON
- $92,976 to $135,136 CAD / year
- Temporary
The Ministry of the Solicitor General is seeking two (2) Senior Advisors to support the Office of the Provincial Security Advisor – for the Research and Analysis Unit (RAU).
Added 15 mins ago
QH
Registered Nurse (RN) - Acute Medicine (Quinte 6)
Quinte Health
Belleville, ON
- Full-time
As the largest Quinte Health hospital, Belleville General Hospital (BGH) offers diverse opportunities across medicine, critical care, emergency, surgery, maternal-child care, mental health,…
Added 15 mins ago
LC
Public Health Nurse I
Lake Cumberland Home Health
Cumberland, BC
- Full-time
CHARACTERISTICS OF A CLASS: ARE GENERAL STATEMENTS INDICATING THE LEVEL OF RESPONSIBILITY AND DISCRETION OF POSITIONS IN THAT JOB CLASSIFICATION.
Added 15 mins ago
UO
Continuing, full-time, Mechanical Trades Worker
University of Victoria
Victoria, BC
- Full-time
Under general supervision, performs skilled trades work at the journeyperson level in one or more areas such as machining, fitting, metal fabrication, vehicle maintenance, oil burner…
Added 15 mins ago
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Material Handler
Rokion
Saskatoon, SK
- Full-time
Provide general labour/assistance to production floor
Added 15 mins ago
Produce - Clerk Department Second Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fall River, NS
…roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our…
Added 15 mins ago
PF
Assistant Manager
Planet Fitness
Regina, SK
- Full-time
…being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to day activities. The Assistant Manager…
Added 44 mins ago
TC
Overnight Awake Residential Worker, Full-Time
Taproot Community Support Services
Abbotsford, BC
- Full-time
…security of residents and the program site at night, and provides general, non-specific services to clients as required. This position will be alone during the overnight hours and must feel…
Added 44 mins ago
S
[25-096] Physiotherapist
SOURCES
Parksville, BC
- Full-time
Added 44 mins ago
TC
Program Manager, Part-Time
Taproot Community Support Services
Kelowna, BC
- Part-time
…government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the…
Added 44 mins ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship

MEDITERRANEAN SHIP.INC.

Representative, Customer Service - Email

Vancouver, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Summary:

The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while ensuring responses meet established service level expectations. This role provides clear and precise information on bookings, shipment status, documentation, and operational processes, and collaborates with internal teams to resolve issues that may affect shipments. The representative ensures all written communication is accurate, complete, and actionable, while actively monitoring shared inboxes, prioritizing requests by urgency and customer impact, and identifying opportunities to reduce repetitive inquiries through proactive guidance. By promoting MSC’s digital tools such as myMSC, maintaining thorough records of customer communications, and consistently producing high‑quality written responses, the role contributes directly to improving service efficiency, customer satisfaction, and overall ease of doing business.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Manage customer inquiries received through email channels, ensuring timely and professional responses.
Provide clear and accurate information related to bookings, shipment status, documentation, and operational processes.
Ensure fast turnaround and resolution of email requests, maintaining agreed service level response times.
Coordinate with internal teams to resolve operational or documentation issues impacting shipments.
Maintain accuracy and completeness of written communication, ensuring customers receive clear and actionable information.
Monitor shared inboxes and prioritize requests based on urgency and customer impact.
Identify opportunities to reduce repetitive inquiries through clear guidance and proactive information sharing.
Promote MSC digital tools such as myMSC by guiding customers toward self-service capabilities where appropriate.
Maintain accurate records of customer communications and ensure updates are reflected in internal systems.
Support improvements in service efficiency, customer satisfaction, and ease of doing business through consistent and high-quality written communication.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Apply About employer

More about this job

Responsibilities

The representative manages customer inquiries via email, providing accurate information regarding bookings, shipment status, and documentation. They collaborate with internal teams to resolve operational issues and promote digital self-service tools to improve customer satisfaction.

Requirements

Candidates must have a university or college degree in transportation, supply chain, or a related field. A minimum of 3 years of relevant industry experience and bilingual proficiency in English and French are required.

Skills

Customer service
Email support
Logistics
Transportation
Supply chain
Microsoft Office Suite
Word
Excel
Outlook
Teams
SharePoint
Time management
Problem solving
Critical thinking
Written communication
Bilingual

Benefits

Flexible health and dental benefits coverage
RRSP coverage with company matching
Tailored training program opportunities
Employee mentorship
Leadership development
Employee referral incentive program
Community involvement
Gym facility access

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Email Channel
Shipping
Logistics
Transportation
Supply Chain
Microsoft Office
SharePoint
myMSC
Documentation
Operational Processes
Bilingual
Time Management
Problem Solving
Critical Thinking
Communication
Container Shipping
Service Level Expectations
Digital Tools
Self-service

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