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Added 44 mins ago
OF
Group Fitness Coach
Orangetheory Fitness Affiliates
Edmonton, AB
- $30 to $70 CAD / hour
- Part-time
Orangetheory Fitness is committed to being an equal employer and a leader in supporting and valuing the diversity of the people, organizations, and communities we serve. Orangetheory…
Added 44 mins ago
OF
Regional Coach North Edmonton
Orangetheory Fitness Affiliates
St. Albert, AB
- $30 to $70 CAD / hour
- Part-time
Orangetheory Fitness is committed to being an equal employer and a leader in supporting and valuing the diversity of the people, organizations, and communities we serve. Orangetheory…
Added 1 hour ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
Husky Technologies™ is a global leader in the design and manufacture of high-performance injection molding systems and automated manufacturing solutions. Engineers at Husky work on new…
Added 1 hour ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 1 hour ago
J
Commercial Insurance Director
JobsMedia.io
Toronto, ON
- Full-time
✔️ Strong market relationships and business development capabilities
Added 2 hours ago
A
Mining and Industrial Water Treatment Engineer
AECOM
AB · Edmonton, AB
- $115,000 to $180,000 CAD / year
- Full-time
Prepare technical specifications and support the development of procurement and tender documents.
Added 2 hours ago
FH
Coordinator, Home Health Service Line - Surrey
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Part-time
Identifies learning requirements of staff and, in conjunction with the Team Leader, Manager, or Educator, provides input into the development of learning objectives; provides clinical…
Added 2 hours ago
FH
Regional Medical Director - Acquired Brain Injury and Concussion Services
Fraser Health Authority
Surrey, BC
- Part-time
We are seeking an exceptional physician leader to join our team as a Regional Medical Director (RMD), Acquired Brain Injury and Concussion Services. You will provide regional leadership to…
Added 2 hours ago
FH
Clinical Dietitian - Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $43.23 to $53.96 CAD / hour
- Volunteer
Reporting clinically to the Dietitian Practice Leader, provides dietetic practice in accordance with patient/client needs consistent with established departmental standards, policies and…
Added 2 hours ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 2 hours ago
TC
Program Manager, Part-Time
Taproot Community Support Services
Kelowna, BC
- Part-time
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90…
Added 2 hours ago
T
Customer Experience Associate- Vernon- Future Opportunities
TD
Vernon, BC
- Part-time
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and…
Added 2 hours ago
TC
Disability Service Worker with Overnight Scheduling, Temp Full-Time
Taproot Community Support Services
Westlock, AB
- Full-time
The Disability Services Worker (DSW), under supervision of their supervisor, facilitates and monitors education and development programs for purposes of providing individuals in service…
Added 2 hours ago
TC
Team Leader, Temp Full Time
Taproot Community Support Services
Fort McMurray, AB
- Full-time
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90…
Added 2 hours ago
OV
Curling Centre Manager | Full-Time | Temple Gardens Centre
Oak View Group
Moose Jaw, SK
- $58,000 to $62,000 CAD / year
- Full-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 2 hours ago
OV
Sales & Marketing Manager | Full-Time | Temple Gardens Centre
Oak View Group
Moose Jaw, SK
- $58,000 to $65,000 CAD / year
- Full-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 3 hours ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Scrum Master – Intermediate with strong expertise in Scrum methodology, Agile practices, business analysis, DevOps environments, CI/CD processes, stakeholder…
Added 3 hours ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Scrum Master – Intermediate with strong expertise in Scrum methodology, Agile practices, business analysis, DevOps environments, CI/CD processes, stakeholder…
Added 3 hours ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Scrum Master – Intermediate with strong expertise in Scrum methodology, Agile practices, business analysis, DevOps environments, CI/CD processes, stakeholder…
Added 3 hours ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 3 hours ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 3 hours ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 3 hours ago
Regional Maintenance Manager
Transportation Equipment Network - Canada
Montreal, QC
Leadership et développement de relations : Agir à titre de leader de confiance qui bâtit des relations solides avec le personnel et les clients afin de soutenir une croissance commerciale…
Added 4 hours ago
R
Mail Insert Operator
REPAY
Mississauga, ON
- Full-time
…technology solutions to their businesses without significant development costs or infrastructure…
Added 4 hours ago
RM
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…resolution, performance management, organizational change, and…

MEDITERRANEAN SHIP.INC.

Representative, Customer Service - Email

Vancouver, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Summary:

The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while ensuring responses meet established service level expectations. This role provides clear and precise information on bookings, shipment status, documentation, and operational processes, and collaborates with internal teams to resolve issues that may affect shipments. The representative ensures all written communication is accurate, complete, and actionable, while actively monitoring shared inboxes, prioritizing requests by urgency and customer impact, and identifying opportunities to reduce repetitive inquiries through proactive guidance. By promoting MSC’s digital tools such as myMSC, maintaining thorough records of customer communications, and consistently producing high‑quality written responses, the role contributes directly to improving service efficiency, customer satisfaction, and overall ease of doing business.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Manage customer inquiries received through email channels, ensuring timely and professional responses.
Provide clear and accurate information related to bookings, shipment status, documentation, and operational processes.
Ensure fast turnaround and resolution of email requests, maintaining agreed service level response times.
Coordinate with internal teams to resolve operational or documentation issues impacting shipments.
Maintain accuracy and completeness of written communication, ensuring customers receive clear and actionable information.
Monitor shared inboxes and prioritize requests based on urgency and customer impact.
Identify opportunities to reduce repetitive inquiries through clear guidance and proactive information sharing.
Promote MSC digital tools such as myMSC by guiding customers toward self-service capabilities where appropriate.
Maintain accurate records of customer communications and ensure updates are reflected in internal systems.
Support improvements in service efficiency, customer satisfaction, and ease of doing business through consistent and high-quality written communication.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

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More about this job

Responsibilities

The representative manages customer inquiries via email, providing accurate information regarding bookings, shipment status, and documentation. They collaborate with internal teams to resolve operational issues and promote digital self-service tools to improve customer satisfaction.

Requirements

Candidates must hold a university or college degree in transportation, supply chain, or a related field. A minimum of 3 years of relevant industry experience and bilingual proficiency in English and French are required.

Skills

Customer service
Email management
Logistics
Transportation
Supply chain
Microsoft Office Suite
Word
Excel
Outlook
Teams
SharePoint
Problem solving
Critical thinking
Time management
Bilingual communication
Written communication

Benefits

Flexible health and dental benefits coverage
RRSP coverage with company matching
Tailored training program opportunities
Employee mentorship
Leadership and assistance opportunities
Employee referral incentive program
Community involvement
Gym facility

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Email Channel
Logistics
Transportation
Supply Chain
Shipping
Booking
Shipment Status
Documentation
Microsoft Office
Word
Excel
Outlook
Teams
SharePoint
myMSC
Digital Tools
Bilingual
Problem Solving
Time Management
Communication
Operational Processes
Service Level Agreements
Container Shipping

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