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Added 24 mins ago
HB
Key Holder - BOSS Store, St. Bruno
HUGO BOSS Canada, Inc.
Saint-Bruno-de-Montarville, QC
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 24 mins ago
HB
Assistant Manager - HUGO Outlet, Mirabel
HUGO BOSS Canada, Inc.
Mirabel, QC
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 24 mins ago
HB
Assistant Manager - BOSS Outlet, McArthur Glen
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 24 mins ago
HB
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 24 mins ago
HB
Assistant Manager - BOSS Store, Oakridge
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 24 mins ago
HB
Assistant Store Manager - BOSS Store, Oakridge
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 24 mins ago
HB
Assistant Manager - BOSS Store, Royal Mount
HUGO BOSS Canada, Inc.
Mont-Royal, QC · Mount Royal, CA-QC
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 24 mins ago
HB
Store Manager - BOSS Store, Vaughan Mills
HUGO BOSS Canada, Inc.
Vaughan, ON
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 24 mins ago
HB
Assistant Manager - BOSS Store, St. Bruno
HUGO BOSS Canada, Inc.
Saint-Bruno-de-Montarville, QC
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 24 mins ago
HB
Full Time Key Holder - BOSS Store, Chinook Centre
HUGO BOSS Canada, Inc.
Calgary, AB
- Full-time
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 24 mins ago
HB
Assistant Manager - BOSS Store, Laval
HUGO BOSS Canada, Inc.
Laval, QC
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 24 mins ago
HB
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 24 mins ago
HB
Assistant Manager - BOSS Store, Rideau
HUGO BOSS Canada, Inc.
Ottawa, ON
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 1 hour ago
PC
Manager
Parq Casino
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Full-time
Build and maintain strong relationships with guests, partners, and the local community.
Added 3 hours ago
LL
technical sales representative
Lac-Mac Limited
London, ON
- Full-time
Participates in a government or community program or initiative that supports newcomers and/or refugees
Added 3 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for…
Added 4 hours ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC · Saint-Hubert, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 5 hours ago
HB
Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
AB · Rocky View, CA-ON
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 5 hours ago
LH
2600002036 - Recreation Therapist
Lakeridge Health
Pinewood, ON
- Full-time
At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that…
Added 5 hours ago
S
Research Coordinator (SRI) - Evaluative Clinical Sciences - Regular Full-Time 2026-18762 (2026-18762)
Sunnybrook
Toronto, ON
- Full-time
Sunnybrook Health Sciences Centre is an academic health sciences centre affiliated with the University of Toronto and is recognized for excellence in patient care, education, and research.…
Added 6 hours ago
HB
Store Manager - BOSS Store, Chinook
HUGO BOSS Canada, Inc.
Calgary, AB
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 6 hours ago
HB
Assistant Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 7 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Nanaimo, BC
- Part-time
Liaising between hospital and community program when indicated; liaising with Family GP/NP
Added 7 hours ago
Casual - Health Care Aide (Prince George)
Connective
Prince George, BC
…our forward-thinking nonprofit organization in the role of Health Care Aide. Our mission is to foster the development of a safe, healthy, and inclusive community for all. If you are…
Added 10 hours ago
FB
Customer Service Representative
Farm Boy Inc.
Newmarket, ON
- From $17.95 CAD / hour
- Part-time
Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.

MEDITERRANEAN SHIP.INC.

Representative, Customer Service - Email

Vancouver, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Summary:

The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while ensuring responses meet established service level expectations. This role provides clear and precise information on bookings, shipment status, documentation, and operational processes, and collaborates with internal teams to resolve issues that may affect shipments. The representative ensures all written communication is accurate, complete, and actionable, while actively monitoring shared inboxes, prioritizing requests by urgency and customer impact, and identifying opportunities to reduce repetitive inquiries through proactive guidance. By promoting MSC’s digital tools such as myMSC, maintaining thorough records of customer communications, and consistently producing high‑quality written responses, the role contributes directly to improving service efficiency, customer satisfaction, and overall ease of doing business.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Manage customer inquiries received through email channels, ensuring timely and professional responses.
Provide clear and accurate information related to bookings, shipment status, documentation, and operational processes.
Ensure fast turnaround and resolution of email requests, maintaining agreed service level response times.
Coordinate with internal teams to resolve operational or documentation issues impacting shipments.
Maintain accuracy and completeness of written communication, ensuring customers receive clear and actionable information.
Monitor shared inboxes and prioritize requests based on urgency and customer impact.
Identify opportunities to reduce repetitive inquiries through clear guidance and proactive information sharing.
Promote MSC digital tools such as myMSC by guiding customers toward self-service capabilities where appropriate.
Maintain accurate records of customer communications and ensure updates are reflected in internal systems.
Support improvements in service efficiency, customer satisfaction, and ease of doing business through consistent and high-quality written communication.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Apply About employer

More about this job

Responsibilities

The representative manages customer inquiries via email, providing accurate information regarding bookings, shipment status, and documentation. They collaborate with internal teams to resolve operational issues and promote digital self-service tools to improve customer satisfaction.

Requirements

Candidates must hold a university or college degree in transportation, supply chain, or a related field. A minimum of 3 years of relevant industry experience and bilingual proficiency in English and French are required.

Skills

Customer service
Email management
Logistics
Transportation
Supply chain
Microsoft Office Suite
Word
Excel
Outlook
Teams
SharePoint
Problem solving
Critical thinking
Time management
Bilingual communication
Written communication

Benefits

Flexible health and dental benefits coverage
RRSP coverage with company matching
Tailored training program opportunities
Employee mentorship
Leadership and assistance opportunities
Employee referral incentive program
Community involvement
Gym facility

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Email Channel
Logistics
Transportation
Supply Chain
Shipping
Booking
Shipment Status
Documentation
Microsoft Office
Word
Excel
Outlook
Teams
SharePoint
myMSC
Digital Tools
Bilingual
Problem Solving
Time Management
Communication
Operational Processes
Service Level Agreements
Container Shipping

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