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Added 35 mins ago
KD
Représentant, Ventes de territoire | Territory Sales Representative
Keurig Dr Pepper Canada
Quebec, QC
- Full-time
As a Territory Sales Rep (TSR) for Keurig Dr Pepper Canada (KDP), you will be responsible for managing assigned stores within the province of Quebec. Reporting into the Regional Field Sales…
Added 36 mins ago
GO
Special Resource Officer
Government of Manitoba
Winnipeg, MB
- Full-time
Post-secondary education in a human services, social sciences, or a related field. An equivalent combination of education and experience may be considered.
Added 1 hour ago
CC
Sales Representative - Uniform
Cintas Canada
Abbotsford, BC
- Full-time
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 1 hour ago
PT - Community Living Worker (CLS Outreach Program, Kamloops)
Connective
Kamloops, BC
Added 1 hour ago
PT Residence Worker, Mental Health (Leyland)
Connective
Abbotsford, BC
Added 1 hour ago
FT Community Living Worker- Cluster
Connective
Kamloops, BC
Added 1 hour ago
KD
Représentant, Ventes de territoire | Territory Sales Representative
Keurig Dr Pepper
Quebec, QC · Trois-Rivières, QC
- Full-time
As a Territory Sales Rep (TSR) for Keurig Dr Pepper Canada (KDP), you will be responsible for managing assigned stores within the province of Quebec. Reporting into the Regional Field Sales…
Added 1 hour ago
Special Resource Officer
Public Service Delivery
Winnipeg, MB
Post-secondary education in a human services, social sciences, or a related field. An equivalent combination of education and experience may be considered.
Added 2 hours ago
TI
Field Sales Representative
Techtronic Industries Canada Inc.
Calgary, AB
- Full-time
Field Sales Representative | Leadership Development Program
Added 2 hours ago
NS
Training & Sustainment Advisor - Scheduling Standards & Quality
Nova Scotia Health Authority
Halifax, NS
- Full-time
Baccalaureate degree in related field such as Business Administration or Education or equivalent education and experience may be considered.
Added 2 hours ago
FH
Mental Health Clinician - Masters, Urgent Care Response Centre - Surrey
Fraser Health
Surrey, BC
- Full-time
Added 2 hours ago
TO
Customized Employment Specialist
The Open Door Group
BC
- $33.49 to $35.31 CAD / hour
- Full-time
ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and…
Added 2 hours ago
PD
Regional Business Development Representative
Priestly Demolition Inc.
Vancouver, BC
- Full-time
…including multiple World Demolition Awards and repeat spots on Canada’s Best Managed Companies…
Added 2 hours ago
RS
Field Service Technician 4
Rapiscan Systems
Montreal, QC
- $30 to $33 USD / hour
- Full-time
We are currently seeking a Field Service Technician 4 to be part of our fast paced and quality focused team. ** The candidate for this position will need to be based out of Montreal,…
Added 3 hours ago
KS
Field Sales Representative
Kognitive Sales Solutions
Langley (District), BC · Langley, British Columbia
- Full-time
Work with one of the most recognized field marketing agencies in Canada
Added 3 hours ago
KS
Retail Sales Consultant
Kognitive Sales Solutions
Burnaby, BC
- Part-time
…create excitement and connections with consumers in-store. As a Field Marketing Representative, you will be educating clients and offering President’s Choice Financial Products on behalf of…
Added 3 hours ago
KS
Retail Sales Consultant
Kognitive Sales Solutions
Abbotsford, BC
- Part-time
…create excitement and connections with consumers in-store. As a Field Marketing Representative, you will be educating clients and offering President’s Choice Financial Products on behalf of…
Added 3 hours ago
TE
Environmental Specialist
Triumvirate Environmental
Niagara Falls, ON
- Full-time
…North America, is seeking an Environmental Specialist for our Field Services team. As an Environmental Specialist, you will support our clients on-site by managing and facilitating their…
Added 3 hours ago
P
Frito-Lay Route Sales Representative - 6 Month Contract
PepsiCo
Trenton, ON
- Contract
As a Route Sales Representative at Frito Lay Canada, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and…
Added 3 hours ago
TE
Labpack Labourer
Triumvirate Environmental
Niagara Falls, ON
- Full-time
Occasional seasonal (May through October) weekend overtime work, either in the production space or in the field as a team member on a mobile household hazardous waste collection event crew.
Added 4 hours ago
VL
Sales Representative- The Greater Sudbury Area
Viega LLC
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Job-ID: 17248; Location(s): Field (city) Canada
Added 4 hours ago
IW
Area Marketing Manager
IG Wealth Management
ON · Ontario, Canada
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 4 hours ago
IA
Stores Controller CMLU
IMP Aerospace & Defence
Halifax, NS
- Full-time
IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe…
Added 4 hours ago
Senior Electrical Engineer - Power Engineering
Kiewit
Burnaby, BC
This position is based out in British Columbia, Canada with opportunity for flexible work options. Travel will be required on occasion, including into the US.
Added 4 hours ago
Construction Manager - Contract
Sonepar
Edmonton, AB
Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada’s largest distributor for over 45 years, we have built a reputation for…

MEDITERRANEAN SHIP.INC.

Representative, Customer Service - Email

Vancouver, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Summary:

The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while ensuring responses meet established service level expectations. This role provides clear and precise information on bookings, shipment status, documentation, and operational processes, and collaborates with internal teams to resolve issues that may affect shipments. The representative ensures all written communication is accurate, complete, and actionable, while actively monitoring shared inboxes, prioritizing requests by urgency and customer impact, and identifying opportunities to reduce repetitive inquiries through proactive guidance. By promoting MSC’s digital tools such as myMSC, maintaining thorough records of customer communications, and consistently producing high‑quality written responses, the role contributes directly to improving service efficiency, customer satisfaction, and overall ease of doing business.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Manage customer inquiries received through email channels, ensuring timely and professional responses.
Provide clear and accurate information related to bookings, shipment status, documentation, and operational processes.
Ensure fast turnaround and resolution of email requests, maintaining agreed service level response times.
Coordinate with internal teams to resolve operational or documentation issues impacting shipments.
Maintain accuracy and completeness of written communication, ensuring customers receive clear and actionable information.
Monitor shared inboxes and prioritize requests based on urgency and customer impact.
Identify opportunities to reduce repetitive inquiries through clear guidance and proactive information sharing.
Promote MSC digital tools such as myMSC by guiding customers toward self-service capabilities where appropriate.
Maintain accurate records of customer communications and ensure updates are reflected in internal systems.
Support improvements in service efficiency, customer satisfaction, and ease of doing business through consistent and high-quality written communication.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

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More about this job

Responsibilities

The representative manages customer inquiries via email, providing accurate information regarding bookings, shipment status, and documentation. They collaborate with internal teams to resolve operational issues and promote digital self-service tools to improve customer satisfaction.

Requirements

Candidates must hold a university or college degree in transportation, supply chain, or a related field. A minimum of 3 years of relevant industry experience and bilingual proficiency in English and French are required.

Skills

Customer service
Email management
Logistics
Transportation
Supply chain
Microsoft Office Suite
Word
Excel
Outlook
Teams
SharePoint
Problem solving
Critical thinking
Time management
Bilingual communication
Written communication

Benefits

Flexible health and dental benefits coverage
RRSP coverage with company matching
Tailored training program opportunities
Employee mentorship
Leadership and assistance opportunities
Employee referral incentive program
Community involvement
Gym facility

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Email Channel
Logistics
Transportation
Supply Chain
Shipping
Booking
Shipment Status
Documentation
Microsoft Office
Word
Excel
Outlook
Teams
SharePoint
myMSC
Digital Tools
Bilingual
Problem Solving
Time Management
Communication
Operational Processes
Service Level Agreements
Container Shipping

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