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Added 9 mins ago
SD
Director, Specialty Retail Programs
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 9 mins ago
LD
Director, Strategy & Operations
Loblaw Digital
Toronto, ON
- Full-time
At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will…
Added 9 mins ago
LD
Director, Software Engineering
Loblaw Digital
Toronto, ON
- Full-time
As a technical leader, you will assist the team in building, improving, and maintaining a world class digital ecosystem. You will roll up your sleeves to lead a team of engineers and…
Added 9 mins ago
LC
Merchant, Hard Discount
Loblaw Companies Limited
Brampton, ON
- Full-time
…Reporting to the Category Director, we are a diverse and dynamic team that are data-driven and customer centric with a passion for…
Added 9 mins ago
SD
Director, Virtual Care Technology Applications
Shoppers Drug Mart Specialty Health Network
Toronto, ON
- Full-time
…great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career…
Added 9 mins ago
LD
Director, Software Engineering
Loblaw Digital
Toronto, ON
- Full-time
At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will…
Added 9 mins ago
S
Communications Intern
SYSTRA
Montreal, QC
- Internship
As a Communications Intern, you will support the internal communications team in delivering clear, engaging, and accurate communications across the organization. You will contribute to a…
Added 9 mins ago
LA
Social Community Specialist – 4 month contract
Loblaw Agency
Toronto, ON
- Full-time
We are looking for a highly motivated, social-first Social Community Specialist – contact role to join our team.
Added 9 mins ago
LD
Product Designer
Loblaw Digital
Toronto, ON
- Full-time
Craft & Team Contribution: You’ll actively participate in critiques, share what you’re learning, seek feedback, and provide thoughtful feedback to other designers. You’ll contribute to…
Added 56 mins ago
IB
2026 Seasonal Customer Experience Representative
Indigo Books & Music
Welland, ON
- $17.95 CAD / hour
- Part-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 1 hour ago
I
2026 Seasonal Customer Experience Representative
Indigo
Welland, ON
- $17.95 CAD / hour
- Part-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 1 hour ago
NB
Customer Service Agent Commercial Banking
National Bank of Canada
Montreal, QC
- Full-time
Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions
Added 2 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 2 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Oversee the Finance team, including financial planning, reporting, accounts payable, accounts receivable, payroll coordination, and other assigned finance functions.
Added 3 hours ago
CP
Weekend Snapdragon Sales and Training Expert (Canada)
Channel Partners
Edmonton, AB
- Part-time
…opportunity working 11 am-5 pm each Saturday and Sunday. Join our team as we bring technology to…
Added 4 hours ago
R|
Programmer
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Our team at the Research Institute of the McGill University Health Centre (RI-MUHC), in partnership with Polytechnique Montréal, is seeking a Programmer to join our multidisciplinary team.…
Added 4 hours ago
R|
Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a proactive and organized Licensed Practical Nurse (LPN) or Research nurse to join our dynamic team. The incumbent will play a key role in the execution of clinical research…
Added 4 hours ago
B
Recommissioning Engineer – Energy & Decarbonization
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
BPA is more than an engineering firm - it’s a passionate team shaping the buildings and infrastructure of tomorrow. With offices across Canada, our expertise in sustainable design and…
Added 4 hours ago
W
Project Engineering Manager, Mining
Worley
Vancouver, BC
- Full-time
We are currently recruiting for a Project Engineering Manager, Mining. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Vancouver, British…
Added 4 hours ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 4 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 4 hours ago
SM
RQ11615 - Business Analyst - Junior
S M Software Solutions Inc
Toronto, ON
- Internship
A team player with a track record for meeting deadlines.
Added 4 hours ago
SM
RQ11615 - Business Analyst - Junior
S M Software Solutions Inc
Toronto, ON
- Internship
A team player with a track record for meeting deadlines.
Added 5 hours ago
TA
Sales and marketing manager
TIO AUTO PARTS INC.
Brampton, ON
- From $58 CAD / hour
- Full-time
- On-site
Direct the team on crucial information they should gather and research
Added 5 hours ago
ET
Sr. Digital Design Engineer
ESS Technology, Inc.
Kelowna, BC
- Internship
Our ASICs are based on state-of-the-art CMOS technologies containing large digital blocks and precision analog circuits. As a Sr. Digital Design Engineer, you will be working in a dynamic…

MEDITERRANEAN SHIP.INC.

Representative, Customer Service - Email

Mississauga, ON, Canada

$60,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 1, 2026

Original job description

Position Summary:

The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while ensuring responses meet established service level expectations. This role provides clear and precise information on bookings, shipment status, documentation, and operational processes, and collaborates with internal teams to resolve issues that may affect shipments. The representative ensures all written communication is accurate, complete, and actionable, while actively monitoring shared inboxes, prioritizing requests by urgency and customer impact, and identifying opportunities to reduce repetitive inquiries through proactive guidance. By promoting MSC’s digital tools such as myMSC, maintaining thorough records of customer communications, and consistently producing high‑quality written responses, the role contributes directly to improving service efficiency, customer satisfaction, and overall ease of doing business.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Manage customer inquiries received through email channels, ensuring timely and professional responses.
Provide clear and accurate information related to bookings, shipment status, documentation, and operational processes.
Ensure fast turnaround and resolution of email requests, maintaining agreed service level response times.
Coordinate with internal teams to resolve operational or documentation issues impacting shipments.
Maintain accuracy and completeness of written communication, ensuring customers receive clear and actionable information.
Monitor shared inboxes and prioritize requests based on urgency and customer impact.
Identify opportunities to reduce repetitive inquiries through clear guidance and proactive information sharing.
Promote MSC digital tools such as myMSC by guiding customers toward self-service capabilities where appropriate.
Maintain accurate records of customer communications and ensure updates are reflected in internal systems.
Support improvements in service efficiency, customer satisfaction, and ease of doing business through consistent and high-quality written communication.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

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More about this job

Responsibilities

The representative manages customer inquiries via email, providing accurate information regarding bookings, shipment status, and documentation. They collaborate with internal teams to resolve operational issues and promote digital self-service tools to improve customer satisfaction.

Requirements

Candidates must hold a university or college degree in transportation, supply chain, or a related field. A minimum of 3 years of relevant industry experience and bilingual proficiency in English and French are required.

Skills

Customer service
Email communication
Logistics
Transportation
Supply chain
Microsoft Office Suite
Word
Excel
Outlook
Teams
SharePoint
Problem solving
Critical thinking
Time management
Bilingual
Data entry

Benefits

Flexible health and dental benefits coverage
RRSP coverage with company matching
Tailored training program opportunities
Employee mentorship
Leadership development
Employee referral incentive program
Community involvement
Gym facility access

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Email Support
Logistics
Transportation
Supply Chain
Shipping
Microsoft Office
Outlook
Excel
SharePoint
Documentation
Booking Management
Shipment Tracking
Bilingual
Problem Solving
Time Management
Client Relations
Digital Tools
myMSC
Operational Processes

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