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Added 10 mins ago
Sales Support Representative - Bilingual
Mettler Toledo
Mississauga, ON
As an Inside Sales Representative for our Laboratory Division, you will play a critical role in driving growth and enabling the success of our Field Sales Organization. This position…
Added 25 mins ago
Senior Advisor Onboarding & Transitions Specialist
Manulife
Winnipeg, MB · Halifax, NS · Burlington, ON · Waterloo, ON
Full-time
The Sr. Advisor Onboarding & Transitions Specialist is a critical, multi-functional role within the Manulife Wealth Business Development organization. The role supports new advisors joining…
Added 1 hour ago
Warehouse Associate & Inside Sales Representative (Full Time), Edmonton, AB
IDN-Canada
AB · Edmonton, AB
Full-time
We are currently seeking a Full-Time Warehouse/ Inside Sales Representative team member to join our Edmonton, AB location.
Added 1 hour ago
Sales Development Representative Team Lead
ZenaTech Inc.
Toronto, ON
$60,000 to $65,000 CAD / year
Full-time
…SaaS, and quantum computing solutions for mission-critical business applications. Since 2017, the company has leveraged its software development expertise and expanded its drone design and…
Added 1 hour ago
Inside Sales Representative
Clarius Mobile Health
Toronto, ON
Full-time
As an Inside Sales Representative at Clarius, you will play a pivotal role in driving revenue growth by engaging healthcare professionals and selling Clarius’ mobile ultrasound products. As…
Added 1 hour ago
Inside Sales Representative
Clarius Mobile Health
Vancouver, BC
Full-time
As an Inside Sales Representative at Clarius, you will play a pivotal role in driving revenue growth by engaging healthcare professionals and selling Clarius’ mobile ultrasound products. As…
Added 13 hours ago
Business Development Center Administration - Crosstown Chrysler
AutoCanada
AB · Edmonton, AB
$40,000 to $60,000 CAD / year
Other
As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional…
Added 15 hours ago
Business Development Center Administration - Crosstown Chrysler
AutoCanada Inc.
Edmonton, AB
$40,000 to $60,000 CAD / year
As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional…
Added 15 hours ago
Financial Services Representative
CIBC
New Westminster, BC
Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 15 hours ago
Outbound Sales Development Representative (SDR)
Hellohire | Home Care Hiring Software
Toronto, ON
$60,000 to $90,000 CAD / year
Full-time
SaaS experience is helpful, but not required. Experience selling business services, staffing, recruiting, telecom, or in other high-outbound sales environments can also be a great fit.
Added 17 hours ago
Representative, Customer Service - Voice
MEDITERRANEAN SHIP.INC.
Vancouver, BC
$60,000 to $65,000 CAD / year
Full-time
The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls…
Added 18 hours ago
Prospr Advisor
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
Full-time
…continuous improvement, personal growth, and your professional…
Added 18 hours ago
Senior Business Development Representative
Katana
Remote, Canada
$60,000 to $75,000 CAD / year
Full-time · Remote
If you're good at business development, you've probably been handed a sequence, a dial target and a list someone else built. Success is measured in meetings booked, whether or not they ever…
Added 18 hours ago
Part‑Time Sales Development Representative – MSP / Staffing Sales (Entry Level)
Themesoft Inc.
Mississauga, ON
Part-time
We’re hiring a motivated, entry‑level Sales Development Representative to help grow our MSP (Managed Service Provider) and staffing client base. You’ll be the first voice prospects hear -…
Added 19 hours ago
Warehouse/ Inside Sales Representative
IDN
AB · Edmonton, AB
Full-time
Warehouse Associate & Inside Sales Representative (Full Time), Edmonton, AB
Added 19 hours ago
Representative, Customer Service - Voice
MSC Mediterranean Shipping Company
Vancouver, BC
$60,000 to $65,000 CAD / year
Full-time
The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls…
Added 21 hours ago
Business Development Representative
Bridgit
Remote, Canada
$55,000 to $70,000 CAD / year
Full-time · Remote
As a Business Development Representative (BDR), you will be on the front lines of our growth efforts. You’ll focus on generating pipeline by identifying and qualifying new opportunities for…
Added 21 hours ago
Business Development Representative
Bridgit
Canada
$55,000 to $70,000 CAD / year
Full-time
As a Business Development Representative (BDR), you will be on the front lines of our growth efforts. You'll focus on generating pipeline by identifying and qualifying new opportunities for…
Added 21 hours ago
Business Development Representative
TRIMAX
Toronto, ON · Greater Toronto Area, Canada
Full-time
As a Business Development Representative at Trimax Employment, you are the frontline of our growth engine. This is a high-activity, office-based role. Most of your week is spent on the…
Added 21 hours ago
Représentant(e) des ventes internes – États-Unis / Inside sales representative -USA
Surgmed Group
Montreal, QC
Full-time
Surgmed is looking for an Inside sales representative to develop and grow B2B distributor relationships, primarily across th
Added 23 hours ago
Inside Sales Representative
Xerox
Saint John, NB
You will work with existing customers to drive renewals, expand business opportunities, and deliver Xerox solutions that improve client operations. This role combines relationship…
Added 1 day ago
Sales Development (SDR) Manager
Quadient
Markham, ON
$90,000 to $130,000 CAD / year
Full-time
4+ years in B2B sales development, including real outbound prospecting
Added 1 day ago
Sales Management Trainee/Stagiaire en gestion des ventes
Impact Fulfillment Services
Montreal, QC
Full-time
Added 1 day ago
Inside Sales Representative - Environmental Services
Environmental 360 Solutions
Aurora, ON
Full-time
We are looking for a motivated and results-driven Inside Sales Representative to join our team in Aurora. This role will support our sales operations across Barrie, Etobicoke, and Cobourg…
Added 1 day ago
Inside Sales Representative-Small Business Solutions (Hybrid)
ADP
Mississauga, ON
$63,500 to $113,500 CAD / year
Full-time
ADP is hiring an Inside Sales Representative (Small Business Solutions)

MEDITERRANEAN SHIP.INC.

Representative, Customer Service - Voice

Vancouver, BC, Canada

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Position Summary:

The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls while providing real‑time guidance on bookings, schedules, cargo status, and operational processes. The role focuses on achieving high first‑call resolution, proactively identifying issues such as delays, rollovers, or documentation gaps, and communicating effective solutions to ensure a smooth customer experience. Through clear, confident communication, the representative strengthens customer relationships, promotes the use of MSC digital platforms like myMSC, and escalates complex matters while maintaining ownership of follow‑ups and accurately documenting call outcomes for visibility and service continuity. The position directly contributes to enhancing customer satisfaction, response speed, and overall service quality.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Serve as the primary point of contact for inbound and outbound customer calls, providing professional and solution-oriented support.
Conduct proactive outbound calls to inform customers of shipment updates, documentation needs, or service disruptions.
Provide real-time guidance on bookings, schedules, cargo status, and operational processes.
Achieve high first-call resolution by addressing customer inquiries efficiently during the initial interaction.
Proactively identify potential issues (delays, rollovers, documentation gaps) and communicate solutions to customers.
Strengthen customer relationships and engagement through clear, confident, and customer-focused communication.
Encourage customers to utilize MSC digital platforms to improve efficiency and ease of doing business.
Escalate complex operational issues to relevant internal teams while maintaining ownership of customer follow-up.
Document call outcomes accurately in internal systems to ensure visibility and service continuity.
Contribute to improvements in customer satisfaction (NPS), response speed, and overall service quality.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

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More about this job

Responsibilities

The representative serves as the primary point of contact for inbound and outbound calls, providing solution-oriented support for bookings, schedules, and cargo status. They are responsible for proactively identifying operational issues, documenting call outcomes, and promoting digital platform usage to enhance customer satisfaction.

Requirements

Candidates must hold a university or college degree in Transportation, Supply Chain, or a related field. A minimum of 3 years of relevant industry experience in shipping or logistics is required, along with bilingual proficiency in English and French.

Skills

Customer service
Logistics
Transportation
Supply chain
Problem solving
Critical thinking
Communication
Time management
Microsoft Office Suite
Word
Excel
Outlook
Teams
SharePoint
Bilingual
Scheduling

Benefits

Flexible health and dental benefits coverage
RRSP coverage with company matching
Tailored training program opportunities
Employee mentorship
Leadership and assistance opportunities
Employee referral incentive program
Community involvement
Gym facility
Health and wellness program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
Supply Chain
Shipping
Inbound Calls
Outbound Calls
Booking
Cargo Status
Operational Processes
First-call Resolution
Documentation
myMSC
Microsoft Office
Word
Excel
Outlook
Teams
SharePoint
Scheduling
Problem Solving
Critical Thinking
Bilingual
NPS
Customer Satisfaction

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