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Stage - Hiver 2027 - Gestion et analyse de données clients / Internship - Winter 2027 - Customer Master Data Analysis and Management
RTX
Longueuil, QC
- Full-time
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Application Developer
Gildan Activewear Inc
Montreal, QC
- Other
The IT Application Developer’s, primary focus is to support and help develop distribution related Reporting, perform change management tasks to promote program changes into multiple…
Added 15 mins ago
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Software Developer
Wabtec
London, ON
- Full-time
Exceptional communication skills with the ability to confidently mentor others and present ideas to business leaders.
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Assistant Store Manager - Heartland Town Centre
Reitmans (Canada) Ltée/Ltd
Mississauga, ON
- Full-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 15 mins ago
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Fashion Associate (Daytime/Weekday) - Southgate Centre
Reitmans (Canada) Ltée/Ltd
Edmonton, AB
- Part-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 29 mins ago
RP
Territory Sales Manager
Reliable Parts Ltd.
Winnipeg, MB
- Full-time
Strategic Planning: Develop and implement plans to increase business presence in the assigned area.
Added 29 mins ago
OR
Account Consultant (Sales & Marketing) - Winnipeg
OSL Retail Services
Winnipeg, MB
- Full-time
…world-class entertainment and communication services to residential, business, and public sector customers across Canada. If you are a motivated and results-driven individual with a passion…
Added 29 mins ago
CM
Human Resources Business Partner
Canadian Mental Health Association Simcoe County
Barrie, ON
- Other
Human Resources Business Partner - Full-Time, Temporary (12 months) - Barrie, ON
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Senior Workplace Strategist - Interior Design
BGIS
Montreal, QC
- Full-time
…the work environment and work practices with organizational business goals and objectives at the site, campus and portfolio levels. Solutions can be inclusive of the “business case for…
Added 30 mins ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
…for our Truro operations. This role is the cornerstone of our business success by ensuring that we serve our customers better, faster, and more…
Added 30 mins ago
Production Associate
State Window Corporation
Vaughan, ON
Represent State as required, in business with customers, suppliers, visitors and other team members; and
Added 45 mins ago
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Sales Executive, Cloud & AI
Microsoft
Toronto, ON
- Full-time
As a Sales Executive, Cloud &AI, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 45 mins ago
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Wireless Sales Consultant
Staples Inc.
Toronto, ON · Etobicoke, ON
- Full-time
…self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales position, you help our consumers and business customers achieve…
Added 1 hour ago
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Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Strong analytical and business case skills. You're comfortable building ROI models for organic investments, partnering closely with analytics, and using data to decide what to scale,…
Added 1 hour ago
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Part-Time Key Lead (Upper Canada Mall)
Knix
Newmarket, ON
- $22.7 CAD / hour
- Part-time
…identify and communicate key controllables that impact the…
Added 1 hour ago
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Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 1 hour ago
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Assistant Store Manager - Market Mall
Knix
Calgary, AB
- Full-time
…force of your location. You are a key partner in owning the business, driving high-stakes results through on-floor leadership and a culture of radical…
Added 1 hour ago
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Research Analyst
Cushman & Wakefield
Toronto, ON
- Full-time
Bachelor’s degree in business, economics, data science, urban geography, or a related field with a focus on real estate, analysis, or market research.
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Customer Service Representative (English & French)
CIBC
Mississauga, ON
- Full-time
As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking…
Added 1 hour ago
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Senior Fullstack Developer
CIBC
Toronto, ON
- Full-time
Join our EAML Emerging Technology team as a Senior Application Developer (Full Stack), where you'll play a key role in designing, developing, and enhancing innovative applications that…
Added 1 hour ago
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Financial Services Representative II, TB Outbound (6 Month Contract)
CIBC
Regina, SK
- Full-time
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the…
Added 1 hour ago
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Manager Engineering
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…delivering secure, reliable, and user-centric solutions that support business objectives. You will translate technical and business requirements into product and software development…
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Director, Third Party Risk Management – Quality Assurance & Governance (Line 1B)
Manulife
Toronto, ON
- Full-time
Partner with senior stakeholders across Procurement, Risk, and Business Units to influence outcomes and strengthen risk management practices
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Data Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Collaborate with other data professionals, including data scientists, analysts, and business team members, to understand data requirements and develop solutions to meet those needs.
Added 1 hour ago
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Labour Relations Advisor
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Post-secondary degree in business/human resources/industrial relations or an acceptable combination of education and experience

MEDITERRANEAN SHIP.INC.

Representative, Customer Service - Voice

Vancouver, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 1, 2026

Original job description

Position Summary:

The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls while providing real‑time guidance on bookings, schedules, cargo status, and operational processes. The role focuses on achieving high first‑call resolution, proactively identifying issues such as delays, rollovers, or documentation gaps, and communicating effective solutions to ensure a smooth customer experience. Through clear, confident communication, the representative strengthens customer relationships, promotes the use of MSC digital platforms like myMSC, and escalates complex matters while maintaining ownership of follow‑ups and accurately documenting call outcomes for visibility and service continuity. The position directly contributes to enhancing customer satisfaction, response speed, and overall service quality.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Serve as the primary point of contact for inbound and outbound customer calls, providing professional and solution-oriented support.
Conduct proactive outbound calls to inform customers of shipment updates, documentation needs, or service disruptions.
Provide real-time guidance on bookings, schedules, cargo status, and operational processes.
Achieve high first-call resolution by addressing customer inquiries efficiently during the initial interaction.
Proactively identify potential issues (delays, rollovers, documentation gaps) and communicate solutions to customers.
Strengthen customer relationships and engagement through clear, confident, and customer-focused communication.
Encourage customers to utilize MSC digital platforms to improve efficiency and ease of doing business.
Escalate complex operational issues to relevant internal teams while maintaining ownership of customer follow-up.
Document call outcomes accurately in internal systems to ensure visibility and service continuity.
Contribute to improvements in customer satisfaction (NPS), response speed, and overall service quality.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

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More about this job

Responsibilities

The representative serves as the primary point of contact for inbound and outbound calls, providing solution-oriented support for bookings, schedules, and cargo status. They are responsible for proactively identifying operational issues, documenting call outcomes, and promoting digital platform usage to enhance customer satisfaction.

Requirements

Candidates must hold a university or college degree in Transportation, Supply Chain, or a related field. A minimum of 3 years of relevant industry experience in shipping or logistics is required, along with bilingual proficiency in English and French.

Skills

Customer service
Logistics
Transportation
Supply chain
Problem solving
Critical thinking
Communication
Time management
Microsoft Office Suite
Word
Excel
Outlook
Teams
SharePoint
Bilingual
Scheduling

Benefits

Flexible health and dental benefits coverage
RRSP coverage with company matching
Tailored training program opportunities
Employee mentorship
Leadership and assistance opportunities
Employee referral incentive program
Community involvement
Gym facility
Health and wellness program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
Supply Chain
Shipping
Inbound Calls
Outbound Calls
Booking
Cargo Status
Operational Processes
First-call Resolution
Documentation
myMSC
Microsoft Office
Word
Excel
Outlook
Teams
SharePoint
Scheduling
Problem Solving
Critical Thinking
Bilingual
NPS
Customer Satisfaction

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