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Added 2 mins ago
SM
RQ11639 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Support requirements traceability and ensure solutions align with business objectives.
Added 2 mins ago
SM
RQ11639 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Support requirements traceability and ensure solutions align with business objectives.
Added 2 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 2 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 47 mins ago
TH
Overnight Order Picker Full Time - BURLINGTON (Sun-Thurs)
The Home Depot Canada
Burlington, ON
- Full-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 1 hour ago
VC
Project Manager, Digital Transformation and User Experience
VINCI Construction
Brossard, QC
- Full-time
…platforms (intranet, mobile application, and collaboration solutions), SharePoint (Microsoft 365) environments, and the internal application portfolio, by combining project management,…
Added 1 hour ago
ES
Delivery Manager / Senior Delivery Manager for Financial Services
EPAM Systems
Toronto, ON
- Full-time
…innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a…
Added 2 hours ago
HR
Software Analyst Intern (Winter 2027, 8-12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
…will contribute to the development and analysis of software solutions, gaining hands-on experience in a global technology leader. This role is designed for students seeking to apply their…
Added 2 hours ago
HR
Electrical Component Engineering Intern (Fall 2026 or Winter 2027)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
…hardware design in researching, identifying alternate component solutions and as required testing alternate…
Added 2 hours ago
PG
Associate Director , Social
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…flawless execution of data-driven, audience-first marketing solutions along with the experience of issuing and managing social…
Added 2 hours ago
GI
Algorithm Software Engineer
Garmin International, Inc.
Cochrane, AB
- Full-time
Develop embedded software solutions, primarily in C or C++, to be used throughout Garmin’s fitness sensor products
Added 3 hours ago
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Senior Manager - Senior Tech Lead – AI & Technology Transformation
KPMG
Montreal, QC
- Full-time
…integration, and industrialization of generative and agentic AI…
Added 3 hours ago
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Senior Consultant - Agentic developer
KPMG
Montreal, QC
- Full-time
…of AI agents, business copilots, and intelligent automation…
Added 3 hours ago
ES
Solution Architect
EPAM Systems
Canada
- Full-time
…leading cross-functional teams to deliver scalable, integrated solutions that drive measurable impact across…
Added 3 hours ago
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Building Coordinator
SYSTRA
Montreal, QC
- Full-time
…consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the…
Added 4 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 5 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…leadership in defining and delivering technology-enabled business solutions. Reporting to the Sr. Director, PPO, this role will translate complex business needs into structured…
Added 5 hours ago
CI
Analyst Intern (Nuclear)
Calian in Space & Technology
Ottawa, ON
- Internship
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by…
Added 5 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 5 hours ago
SS
UI/UX Designer
Social Search API
NB · Chiasson Office, NB
- Full-time
We Are Hiring - Techflux Solutions | Nashik (Work From Office)
Added 5 hours ago
BE
Project Manager
Battlefield Equipment Rentals
ON · Stoney Creek, ON
- Full-time
Project Coordination – Proactively identify anything that will take projects off schedule and find solutions to correct the problem. Monitor milestones, and ensure they’re completed…
Added 6 hours ago
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Senior Software Developer - Networking (Flow)
Nutanix
Vancouver, BC
- $151,000 to $227,000 CAD / year
- Full-time
…in enterprise cloud, is looking for an outstanding Software Developer to join our Software Defined Security product team, Nutanix…
Added 6 hours ago
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Senior Software Engineer (Rust)
Varonis
Vancouver, BC
- Full-time
Ability to deliver durable, high‑quality solutions quickly under aggressive timelines.
Added 6 hours ago
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Inside Sales Representative-Small Business Solutions (Hybrid)
ADP
Mississauga, ON
- Full-time
ADP is hiring an Inside Sales Representative (Small Business Solutions)
Added 7 hours ago
IT Support Technician
CONA Services
Montreal, QC · Lachine, QC
Ability to generalize manufacturing technology and solutions and effectively communicate complex solutions to leadership.

MEDITERRANEAN SHIP.INC.

Representative, Customer Service - Voice

Vancouver, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 1, 2026

Original job description

Position Summary:

The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls while providing real‑time guidance on bookings, schedules, cargo status, and operational processes. The role focuses on achieving high first‑call resolution, proactively identifying issues such as delays, rollovers, or documentation gaps, and communicating effective solutions to ensure a smooth customer experience. Through clear, confident communication, the representative strengthens customer relationships, promotes the use of MSC digital platforms like myMSC, and escalates complex matters while maintaining ownership of follow‑ups and accurately documenting call outcomes for visibility and service continuity. The position directly contributes to enhancing customer satisfaction, response speed, and overall service quality.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Serve as the primary point of contact for inbound and outbound customer calls, providing professional and solution-oriented support.
Conduct proactive outbound calls to inform customers of shipment updates, documentation needs, or service disruptions.
Provide real-time guidance on bookings, schedules, cargo status, and operational processes.
Achieve high first-call resolution by addressing customer inquiries efficiently during the initial interaction.
Proactively identify potential issues (delays, rollovers, documentation gaps) and communicate solutions to customers.
Strengthen customer relationships and engagement through clear, confident, and customer-focused communication.
Encourage customers to utilize MSC digital platforms to improve efficiency and ease of doing business.
Escalate complex operational issues to relevant internal teams while maintaining ownership of customer follow-up.
Document call outcomes accurately in internal systems to ensure visibility and service continuity.
Contribute to improvements in customer satisfaction (NPS), response speed, and overall service quality.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

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More about this job

Responsibilities

The representative serves as the primary point of contact for inbound and outbound calls, providing solution-oriented support regarding bookings, schedules, and cargo status. They are responsible for identifying operational issues, documenting call outcomes, and promoting digital platforms to enhance customer satisfaction.

Requirements

Candidates must hold a university or college degree in transportation, supply chain, or a related field. A minimum of 3 years of relevant industry experience and bilingual proficiency in English and French are required.

Skills

Customer service
Communication
Problem solving
Critical thinking
Time management
Organizational skills
Microsoft Office Suite
Logistics
Transportation
Supply chain
Bilingualism
Documentation
Conflict resolution

Benefits

Flexible health and dental benefits coverage
RRSP coverage with company matching
Tailored training program opportunities
Employee mentorship
Leadership and assistance opportunities
Employee referral incentive program
Community involvement
Gym facility

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
Supply Chain
Shipping
Inbound Calls
Outbound Calls
Microsoft Office
SharePoint
Booking
Cargo Status
NPS
Documentation
Bilingual
Problem Solving
Time Management
Operational Processes
MyMSC

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