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Added 25 mins ago
C
Lead Full Stack Developer, Vice President
Citi
Mississauga, ON
- Full-time
The Lead Full Stack Developer will join Client Technology - a business-focused engineering division within Services Markets Banking (SMB) - where you will design and deliver…
Added 25 mins ago
MG
Registered Practical Nurse (Withdrawal Management Services)
Michael Garron Hospital
Toronto, ON
- Full-time
MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select…
Added 25 mins ago
ES
Senior ServiceNow Architect
EPAM Systems
Canada
- Full-time
An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human-defined objectives, using algorithmic information processing,…
Added 25 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Brant Community Healthcare System does not use artificial intelligence (AI), automated tools, or algorithms to screen, assess, or rank candidates during the hiring process; all applications…
Added 25 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Brant Community Healthcare System does not use artificial intelligence (AI), automated tools, or algorithms to screen, assess, or rank candidates during the hiring process; all applications…
Added 25 mins ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 25 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Brant Community Healthcare System does not use artificial intelligence (AI), automated tools, or algorithms to screen, assess, or rank candidates during the hiring process; all applications…
Added 25 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 25 mins ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 25 mins ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 25 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 25 mins ago
SL
Data Engineer
Staffingine LLC
Toronto, ON
- Contract
Added 25 mins ago
KI
Java Developer
KYYBA Inc
ON · Ontario, Canada
- Contract
Artificial Intelligence & Expert System - Have an understanding of agentic AI workflows, data pipeline build and processing, AI evaluation strategies using RAGAS, understanding of RAG and…
Added 25 mins ago
G
Account Executive, Expansion L2
Gorgias
Toronto, ON
- Full-time
Added 25 mins ago
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Data & Analytics Leader- Consulting/Managing Partner) (CDO Like ) : Toronto, ON : Hybrid
AceStack
Toronto, ON
- Full-time
Experience leading Analytics and Business Intelligence initiatives, including enterprise reporting, self-service analytics, semantic layers, advanced analytics, and decision intelligence.
Added 25 mins ago
M
Machine Learning Engineer
Mission.dev
Canada
- Full-time
…investments, and AI-native productivity tools. The company leverages artificial intelligence to build proactive applications designed to simplify daily digital tasks and workflows for a…
Added 40 mins ago
SC
Full Time Baker - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on…
Added 55 mins ago
Director of Operations
Industrial Electric Manufacturing
Surrey, BC
Added 1 hour ago
EB
Beauty Advisor-Estée Lauder Companies-Part Time-Niagara on the lake- Niagara, ON
ELC Beauty LLC
Niagara-on-the-Lake, ON
- Part-time
Artificial Intelligence is used to compare and screen an applicant’s resume as against the posted job description.
Added 1 hour ago
IB
Product Operations Manager - GTA
Indigo Books & Music
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
Added 1 hour ago
IB
General Manager - GTA
Indigo Books & Music
Toronto, ON
- $61,500 to $81,500 CAD / year
- Full-time
Added 1 hour ago
IB
Customer Experience Manager - GTA
Indigo Books & Music
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human…
Added 1 hour ago
PV
Small Animal Veterinarian
P3 Veterinary Partners
Kamloops, BC
- Internship
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 1 hour ago
S
Customer Success Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Added 2 hours ago
GT
Application Architect
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $58 to $70 CAD / hour
- Contract
2 years of experience as an Architect within IT OR 4 years of prior Lead Developer experience

MEDITERRANEAN SHIP.INC.

Representative, Customer Service - Voice

Vancouver, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 1, 2026

Original job description

Position Summary:

The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls while providing real‑time guidance on bookings, schedules, cargo status, and operational processes. The role focuses on achieving high first‑call resolution, proactively identifying issues such as delays, rollovers, or documentation gaps, and communicating effective solutions to ensure a smooth customer experience. Through clear, confident communication, the representative strengthens customer relationships, promotes the use of MSC digital platforms like myMSC, and escalates complex matters while maintaining ownership of follow‑ups and accurately documenting call outcomes for visibility and service continuity. The position directly contributes to enhancing customer satisfaction, response speed, and overall service quality.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Serve as the primary point of contact for inbound and outbound customer calls, providing professional and solution-oriented support.
Conduct proactive outbound calls to inform customers of shipment updates, documentation needs, or service disruptions.
Provide real-time guidance on bookings, schedules, cargo status, and operational processes.
Achieve high first-call resolution by addressing customer inquiries efficiently during the initial interaction.
Proactively identify potential issues (delays, rollovers, documentation gaps) and communicate solutions to customers.
Strengthen customer relationships and engagement through clear, confident, and customer-focused communication.
Encourage customers to utilize MSC digital platforms to improve efficiency and ease of doing business.
Escalate complex operational issues to relevant internal teams while maintaining ownership of customer follow-up.
Document call outcomes accurately in internal systems to ensure visibility and service continuity.
Contribute to improvements in customer satisfaction (NPS), response speed, and overall service quality.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

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More about this job

Responsibilities

The representative serves as the primary point of contact for inbound and outbound calls, providing solution-oriented support regarding bookings, schedules, and cargo status. They are responsible for identifying operational issues, documenting call outcomes, and promoting digital platforms to enhance customer satisfaction.

Requirements

Candidates must hold a university or college degree in transportation, supply chain, or a related field. A minimum of 3 years of relevant industry experience and bilingual proficiency in English and French are required.

Skills

Customer service
Communication
Problem solving
Critical thinking
Time management
Organizational skills
Microsoft Office Suite
Logistics
Transportation
Supply chain
Bilingualism
Documentation
Conflict resolution

Benefits

Flexible health and dental benefits coverage
RRSP coverage with company matching
Tailored training program opportunities
Employee mentorship
Leadership and assistance opportunities
Employee referral incentive program
Community involvement
Gym facility

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
Supply Chain
Shipping
Inbound Calls
Outbound Calls
Microsoft Office
SharePoint
Booking
Cargo Status
NPS
Documentation
Bilingual
Problem Solving
Time Management
Operational Processes
MyMSC

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