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Jobs in Canada

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Added 23 mins ago
L
Senior Technology Manager - Security Engineering and Architecture
lululemon
Vancouver, BC
- Full-time
As the Senior Technology Manager, Security Engineering & Architecture, you will be a key leader within the Technology organization, responsible for shaping and executing the vision for…
Added 37 mins ago
D
Shipper/Receiver
Dometic
Vancouver, BC
- $19.67 to $28.54 CAD / hour
- Full-time
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Added 37 mins ago
TS
Class 1 Truck Driver - Dry Bulk
The Seaboard Transport Group
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 37 mins ago
TN
CNC Machinist
The NARMCO Group
Windsor, ON
- Full-time
An industry leader in the automotive industry for metal stampings and assembly has a career opportunity for a CNC Programmer/Machinist. We are a full-service tooling provider of both…
Added 37 mins ago
CH
Guest Experience Representative, Kelowna (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Part-time
…experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH…
Added 37 mins ago
CB
Sales Associate - CosmoProf Store # 07360
CosmoProf Beauty
Lloydminster, SK
- Part-time
Ensure our customers are informed about and enrolled in our Loyalty program.
Added 37 mins ago
IE
Sr. Manager Organizational Design and Change
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 37 mins ago
LC
Senior Director, Pharmacy Experience and Transformation
Loblaw Companies Limited
Toronto, ON
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 53 mins ago
CH
Winter 2026/27 - Equipment & Retail Specialist
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
…experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH…
Added 53 mins ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 53 mins ago
CB
Sales Associate - CosmoProf Store # 07337
CosmoProf Beauty
Niagara Falls, ON
- Full-time
Ensure our customers are informed about and enrolled in our Loyalty program.
Added 53 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Moncton, NB
- $52,500 CAD / year
- Full-time
Our Management Development Program is a hands-on, accelerated path that teaches you how to run a business end to end. You’ll gain practical experience, strong mentorship, competitive…
Added 53 mins ago
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Assistant Team Leader
Dollarama
Pictou, NS
- $17.35 to $18 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 53 mins ago
CB
Sales Associate - CosmoProf Store # 07508
CosmoProf Beauty
Brockville, ON
- Full-time
Ensure our customers are informed about and enrolled in our Loyalty program.
Added 53 mins ago
LD
Director, Software Engineering
Loblaw Digital
Toronto, ON
- Full-time
As a technical leader, you will assist the team in building, improving, and maintaining a world class digital ecosystem. You will roll up your sleeves to lead a team of engineers and…
Added 53 mins ago
LC
Merchandising Crew Associate
Loblaw Companies Limited
Winnipeg, MB
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 53 mins ago
SD
Director, Virtual Care Technology Applications
Shoppers Drug Mart Specialty Health Network
Toronto, ON
- Full-time
This technical leadership role requires a seasoned hands-on leader who can operate at every level - from shaping business strategy to diving deep into complex technical solutions alongside…
Added 53 mins ago
CB
Sales Associate - CosmoProf Store # 07383
CosmoProf Beauty
Winnipeg, MB
- Full-time
Ensure our customers are informed about and enrolled in our Loyalty program.
Added 53 mins ago
RM
Labour Relations Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
This position primarily supports the short-call desk by managing sick call relief coverage, responding to leader requests for additional resources, and filling vacant shifts in accordance…
Added 1 hour ago
CH
Lodge Manager, Adamants
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
…experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH…
Added 2 hours ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
Personal and commercial Banking clients. As a leader on the modelling team, you
Added 2 hours ago
LD
Senior ILS Engineer
Leonardo DRS
Bedford, QC
- Full-time
DRS Pivotal Power, Inc. is located in Bedford, Nova Scotia. DRS Pivotal Power is a leader in the design, development and manufacture of high reliability power conversion equipment for…
Added 2 hours ago
SC
Director, Analytics & Insights
Securian Canada
Toronto, ON
- $130,000 to $170,000 CAD / year
- Full-time
We're looking for a leader who sees beyond dashboards and reports. Someone who is energized by complex business challenges, naturally curious about what drives performance, and passionate…
Added 2 hours ago
SC
Director, Analytics & Insights
Securian Canada
Waterloo, ON
- $130,000 to $170,000 CAD / year
- Full-time
We're looking for a leader who sees beyond dashboards and reports. Someone who is energized by complex business challenges, naturally curious about what drives performance, and passionate…
Added 3 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
…improvement of the City’s Occupational Health & Safety (OHS) Program. As a key member of the City’s leadership team, the Director will shape and execute a forward-looking Corporate Safety…

MEDITERRANEAN SHIP.INC.

Representative, Customer Service - Voice

Vancouver, BC, Canada

$60,000 to $65,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Experience: 3+ years of relevant industry experience (i.e.
Posting language: English
Posted: Oct 1, 2026

Original job description

Position Summary:

The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls while providing real‑time guidance on bookings, schedules, cargo status, and operational processes. The role focuses on achieving high first‑call resolution, proactively identifying issues such as delays, rollovers, or documentation gaps, and communicating effective solutions to ensure a smooth customer experience. Through clear, confident communication, the representative strengthens customer relationships, promotes the use of MSC digital platforms like myMSC, and escalates complex matters while maintaining ownership of follow‑ups and accurately documenting call outcomes for visibility and service continuity. The position directly contributes to enhancing customer satisfaction, response speed, and overall service quality.

Level of Responsibility

Increased handling tasks with greater independence under general supervision; Contributing to projects with guidance, supporting team/organizational objectives. Problems faced are more difficult but typically not complex. No direct responsibility for managing others. May influence others within the job area through an explanation of facts, policies, and practices related to their work.

Key Tasks

Serve as the primary point of contact for inbound and outbound customer calls, providing professional and solution-oriented support.
Conduct proactive outbound calls to inform customers of shipment updates, documentation needs, or service disruptions.
Provide real-time guidance on bookings, schedules, cargo status, and operational processes.
Achieve high first-call resolution by addressing customer inquiries efficiently during the initial interaction.
Proactively identify potential issues (delays, rollovers, documentation gaps) and communicate solutions to customers.
Strengthen customer relationships and engagement through clear, confident, and customer-focused communication.
Encourage customers to utilize MSC digital platforms to improve efficiency and ease of doing business.
Escalate complex operational issues to relevant internal teams while maintaining ownership of customer follow-up.
Document call outcomes accurately in internal systems to ensure visibility and service continuity.
Contribute to improvements in customer satisfaction (NPS), response speed, and overall service quality.
Additional tasks may be adjusted based on departmental/business needs.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

University or College degree in Transportation, Supply Chain or related field.
3+ years of relevant industry experience (i.e. Shipping, logistics or transportation).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with SharePoint and scheduling tools.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Problem solving mindset and critical thinking skills.
Excellent verbal and written communication.
Bilingual written and spoken (English / French).

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team - it’s that simple!

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility Montreal and Toronto offices.
Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Apply About employer

More about this job

Responsibilities

The representative serves as the primary point of contact for inbound and outbound calls, providing solution-oriented support regarding bookings, schedules, and cargo status. They are responsible for identifying operational issues, documenting call outcomes, and promoting digital platforms to enhance customer satisfaction.

Requirements

Candidates must hold a university or college degree in transportation, supply chain, or a related field. A minimum of 3 years of relevant industry experience and bilingual proficiency in English and French are required.

Skills

Customer service
Communication
Problem solving
Critical thinking
Time management
Organizational skills
Microsoft Office Suite
Logistics
Transportation
Supply chain
Bilingualism
Documentation
Conflict resolution

Benefits

Flexible health and dental benefits coverage
RRSP coverage with company matching
Tailored training program opportunities
Employee mentorship
Leadership and assistance opportunities
Employee referral incentive program
Community involvement
Gym facility

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Logistics
Transportation
Supply Chain
Shipping
Inbound Calls
Outbound Calls
Microsoft Office
SharePoint
Booking
Cargo Status
NPS
Documentation
Bilingual
Problem Solving
Time Management
Operational Processes
MyMSC

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