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Medline

Bilingual Customer Service Representative

ON, Canada
Ontario, Canada, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: Minimum of 2 years of experience in the Customer Service field;
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation Is Only One Part Of The Employee Value Proposition That Medline Canada Offers Our Employees. As Part Of Our Mission, We Offer One Of The Most Competitive And Engaging Employee Experience Programs In Canada, Which Includes

Collaborative work environment with highly engaged employees
Market competitive compensation and benefits plan, including LTD & Insurance
RRSP with a company match
Annual Employee Appreciation Week
Paid vacation and personal days
Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
Career growth and training programs
Open communication with Senior Leaders
Tailored incentives for eligible employee groups, such as home office reimbursement
Employee referral program
Education support programs
Fitness subsidy
Recognition programs
Social activities
And much more…

Job Description Summary

A successful Bilingual Customer Service Representative plays a pivotal role in ensuring positive customer experiences and maintaining strong relationships between the company and its clients. Reporting to the Customer Service Manager and/or Supervisor/Team Lead this position requires exceptional communication skills, problem-solving abilities, and a dedication to customer satisfaction. The ideal candidate will exhibit professionalism, empathy, and the capability to handle a variety of customer inquiries and issues efficiently.

Schedule

Training period: Monday to Friday, 9:00 AM to 5:30 PM (EST)

Regular Shifts After Training

OPTION 1 - Monday to Friday, 10:00 AM to 6:30 PM (EST)

OPTION 2 - Tuesday to Saturday, 9:00 AM – 5:30 PM (EST)

The starting salary for this role is $50,000 - 55,000/year (CAD).

Job Description

CORE JOB RESPONSIBILITIES

Customer Interaction: Engage with customers through various channels (phone, email, chat, or in person) in a friendly, empathetic, and professional manner to understand their needs and concerns. Ensuring clarity and customers are well informed on all inquiries.
Team Collaboration: Collaborate effectively with colleagues, sharing knowledge and insights to provide consistent and exceptional customer service
Issue Resolution: Resolve customer inquiries, concerns, or complaints effectively, striving for first-contact resolution. Escalate complex issues to appropriate channels when necessary
Product Knowledge/Adherence to Policies: Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate information and guidance to customers. Ensure compliance with ALL Medline policies, including privacy and data security
Problem-Solving: Analyze customer issues and provide creative solutions to meet their needs while adhering to company policies and guidelines
Documentation: Accurately document customer interactions, including issues and resolutions, according to Medline’s database and contact center platforms
Feedback Handling: Gather and relay customer feedback to relevant departments for continuous improvement of products and services
Department Collaboration: Work effective with intercompany departments to ensure a consistent and high-quality customer experience with smooth customer orders, product flow, shipping issues and/or other inquiries

Qualifications

High School Diploma or equivalent
Minimum of 2 years of experience in the Customer Service field; Bilingual Contact Center a strong asset
Due to the scope of responsibilities and/or the organizational structure, this position requires advanced language skills in both French and English (Bilingual).
Exceptional phone contact handling and active listening skills with a strong problem resolution background
Strong organizational skills with the ability to multi-task, prioritize and effectively manage priorities while working effectively in a team environment and/or independently
Excellent communication and presentation skills (verbal and written)
Ability to work under pressure in an ever changing, fast-paced and dynamic medical environment
Demonstrates a highly developed sense of integrity and commitment to customer satisfaction
Excellent organizational and time management skills
Able to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment
Strong proficiency is a MUST with Microsoft Word, and other Office applications, including CRM systems and practices (experience in SAP a strong asset)

The starting salary for this role is $50, 000 - 55,000/year (CAD).

The Anticipated Salary Range For This Position

$50,600.00 - $76,000.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

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More about this job

Responsibilities

Respond to customer inquiries across phone, email, chat, or in person, resolve issues efficiently, and document interactions accurately. Collaborate with colleagues and other departments to support customer orders, product flow, shipping, and continuous service improvement.

Requirements

Requires a high school diploma or equivalent, at least two years of customer service experience, and advanced French and English language skills. Candidates should have strong communication, listening, problem-solving, organizational, and multitasking abilities, along with proficiency in Microsoft Office and CRM systems; SAP experience is an asset.

Skills

Customer Service
French-English Bilingual Communication
Phone Contact Handling
Active Listening
Problem Resolution
Issue Escalation
Product Knowledge
Policy Compliance
Privacy and Data Security
Documentation
Microsoft Word
Microsoft Office
CRM Systems
SAP
Time Management

Benefits

Competitive Compensation
Benefits Plan
Long-Term Disability Insurance
Insurance
RRSP With Company Match
Paid Vacation
Personal Days
Employee Assistance Program
Well-Being Resources
Career Growth and Training Programs
Home Office Reimbursement for Eligible Employees
Employee Referral Program
Education Support Programs
Fitness Subsidy
Recognition Programs
Social Activities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual Contact Center
French
English
Customer Inquiries
Customer Satisfaction
First-Contact Resolution
Issue Escalation
Product Knowledge
Privacy
Data Security
Problem-Solving
Contact Center Platforms
Microsoft Word
Microsoft Office
CRM Systems
SAP
Medical Environment
Customer Orders
Product Flow
Shipping Issues
Active Listening
Team Collaboration
Time Management

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