Technicien de service – équipement dentaire
- Montreal, QC, Canada
$58,100.00 - $87,100.00 Annual · Full-time
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Job details
- Pay
- $58,100.00 - $87,100.00 Annual
- Job type
- Full-time
- Apply by
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
Value Proposition
As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.
Compensation Is Only One Part Of The Employee Value Proposition That Medline Canada Offers Our Employees. As Part Of Our Mission, We Offer One Of The Most Competitive And Engaging Employee Experience Programs In Canada, Which Includes
- Collaborative work environment with highly engaged employees
- Market competitive compensation and benefits plan, including LTD & Insurance
- RRSP with a company match
- Annual Employee Appreciation Week
- Paid vacation and personal days
- Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
- Career growth and training programs
- Open communication with Senior Leaders
- Employee referral program
- Recognition programs
- Social activities
- And much more…
The Anticipated Salary Range For This Position
$58,100.00 - $87,100.00 Annual
This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Medline Canada, Corporation is proud to be an equal opportunity employer.
About Medline Canada
Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.
Our Commitment to Diversity and Inclusivity
Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.
Our commitment to Accessibility
Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Read the full bilingual original
As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.
Compensation Is Only One Part Of The Employee Value Proposition That Medline Canada Offers Our Employees. As Part Of Our Mission, We Offer One Of The Most Competitive And Engaging Employee Experience Programs In Canada, Which Includes
- Collaborative work environment with highly engaged employees
- Market competitive compensation and benefits plan, including LTD & Insurance
- RRSP with a company match
- Annual Employee Appreciation Week
- Paid vacation and personal days
- Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
- Career growth and training programs
- Open communication with Senior Leaders
- Employee referral program
- Recognition programs
- Social activities
- And much more…
Ce poste est responsable de s'assurer que l'équipement dentaire du client fonctionne correctement. Le travail se concentre principalement sur le dépannage et la réparation des équipements, ainsi que le soutien à l'installation de l'équipement et la vente de contrats de maintenance.
Job Description
FONCTIONS ET RESPONSABILITÉS
Maintenir un haut niveau de service à la clientèle :
- Répondre promptement aux demandes de service
- Faire le suivi des engagements envers les clients et les collègues internes
- Écouter les problèmes des clients
- Communiquer des renseignements à propos des clients avec les représentants des ventes et le commis au service
- Compléter les bons de travail
- Maintenir les outils, fournitures et les pièces appropriés dans le véhicule
- Documenter les problèmes d'équipement et les réparations complétées
- Diagnostiquer les problèmes d'équipement et faire les arrangements pour obtenir les pièces, fournitures ou outils nécessaires
- Communiquer les problèmes d'équipement et les réparations recommandées aux clients
- Régler, réparer ou calibrer l'équipement selon les spécifications du manufacturier
- Faire le suivi des contrats de maintenance
- Faire un suivi selon les délais déterminés
- Vérifier que l'équipement est réglé selon les spécifications du manufacturier
- Vendre des contrats de maintenance
- Signaler les incidents, blessures ou les incidents évités de justesse
- Se comporter conformément aux politiques de Sinclair
- Participer à des programmes de formation continus
Éducation
- Formation ou certification des manufacturiers de matériel dentaire
- Certification, diplôme en mécanique, électronique, réparation de petites machines, etc. est un atout
- Expérience de travail sur l'équipement dentaire des principaux manufacturiers un atout
- Expérience en mécanique, électrique, électronique, pneumatique, hydraulique et/ou plomberie
- Expérience avec l'installation de systèmes de compresseurs
- Excellentes compétences en service à la clientèle
- Aptitude à résoudre les problèmes
- Capacité de planifier et d'organiser son horaire de travail avec une supervision limitée
- Excellente habileté à communiquer à l’oral et à l’écrit
- Bilinguisme requis
- Voyage quotidien d’un cabinet de dentiste à un autre
- Permis de conduire canadien ou équivalent valide et bon dossier de conduite
- Disponible pour travailler le soir et la fin de semaine pour répondre aux appels d'urgence
- Être périodiquement obligé de voyager pendant la nuit pour fournir un soutien aux clients
- Capable de soulever de l'équipement lourd (jusqu’à 50 lbs)
- Dextérité manuelle pour manipuler les outils à main et les petits outils électriques
$58,100.00 - $87,100.00 Annual
This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Medline Canada, Corporation is proud to be an equal opportunity employer.
About Medline Canada
Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.
Our Commitment to Diversity and Inclusivity
Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.
Our commitment to Accessibility
Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
More about this job
Responsibilities
Troubleshoot, diagnose, repair, adjust, and calibrate dental equipment to manufacturer specifications, documenting work and communicating recommended repairs to customers. Support new equipment installations, follow up on maintenance contracts, sell maintenance agreements, and maintain responsive customer service and safe work practices.
Requirements
The role calls for manufacturer training or certification in dental equipment; a diploma or certification in mechanics, electronics, or small-machine repair is an asset, as is experience with dental equipment and compressor systems. Candidates need strong customer service, problem-solving, organizational, and communication skills, bilingual ability, a valid Canadian or equivalent driver's license with a good record, and the ability to travel, work emergency evenings and weekends, and lift up to 50 pounds.
Skills
- Customer Service
- Troubleshooting
- Equipment Repair
- Mechanical Skills
- Electrical Skills
- Electronics
- Pneumatics
- Hydraulics
- Plumbing
- Equipment Installation
- Problem-Solving
- Scheduling and Organization
- Oral and Written Communication
- Bilingual Communication
- Manual Dexterity
- Driving
Benefits
- Competitive Compensation
- Benefits Plan
- Long-Term Disability Insurance
- Insurance
- Company-Matched RRSP
- Paid Vacation
- Personal Days
- Employee Assistance Program
- Well-Being Resources
- Career Growth and Training Programs
- Employee Referral Program
- Recognition Programs
- Social Activities
Visa sponsorship
Not detected in the job text
Categories
- Trades
- Healthcare
- Customer Service & Support
- Engineering
- Sales
Keywords
- Dental Equipment
- Equipment Troubleshooting
- Equipment Repair
- Equipment Installation
- Maintenance Contracts
- Manufacturer Specifications
- Compressor Systems
- Mechanics
- Electronics
- Small-Machine Repair
- Electrical Systems
- Pneumatics
- Hydraulics
- Plumbing
- Calibration
- Work Orders
- Customer Service
- Emergency Service Calls
- Bilingual Communication
- Hand Tools
- Power Tools
- Safety Procedures
- Canadian Driver's License