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Added 35 mins ago
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MEDLOG Transport & Logistics

Representant au Service Client / Client Services Representative

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English · French
Posted: Nov 9, 2026

Original job description

English section of this bilingual listing.

MEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective manner.

Position Summary

The main responsibility of a Client Services Representative is to create the first link between MEDLOG, the carriers and the customers for order fulfillment as well as review daily the pipeline volume and to communicate this to the rest of team.

Key Accountabilities

Work closely with other departments to ensure the correct information is gathered and entered in the system.
Develop a professional relationship with key actors in our business such as vendors and clients.
Compile a daily list of available loads to guide the team handling the appointments.
Track and trace shipments.
Investigate any charge required by the carriers after 72hrs of delivery to ensure they are either correctly disputed or added to the order.
Oversee the orders that are not ready to be invoiced to keep track of what would need to be updated in the system.
Oversee the daily deliveries and make sure the container statuses are updated correctly.

Qualifications and Competencies

All MEDLOG Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

Minimum of 2 years of experience in drayage or over-the-road operations.
Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, and related tools).
Comfortable using and quickly adapting to new technologies; tech-savvy mindset.
Excellent communication skills, both written and verbal.
Bilingual (English and French) – able to communicate effectively with diverse teams and customers.
Thrives in a fast-paced, dynamic environment and performs well under pressure.
Strong team player who collaborates effectively while maintaining individual accountability.
Quick learner with the ability to grasp new processes and systems efficiently.
Highly organized, with strong attention to detail and the ability to prioritize tasks effectively.

Read the full bilingual original

Contribution à MEDLOG CANADA

MEDLOG est une solution tout-en-un pour les services de transport terrestre à l’échelle mondiale. Nous nous engageons chaque jour à être le fournisseur logistique le plus centré sur le client, fiable et ingénieux, en proposant des solutions logistiques personnalisables pour aider nos clients à acheminer leurs marchandises rapidement et de manière rentable.

Résumé du poste

Le rôle principal du Représentant du Service Client est de créer le premier lien entre MEDLOG, les transporteurs et les clients pour le traitement des commandes. Il/elle doit également suivre quotidiennement le volume des commandes et communiquer ces informations au reste de l’équipe.

Responsabilités principales

Collaborer étroitement avec les autres départements afin de recueillir et d’entrer les informations correctes dans le système.
Développer des relations professionnelles avec les acteurs clés de notre entreprise, tels que les fournisseurs et les clients.
Compiler quotidiennement une liste des chargements disponibles pour guider l’équipe responsable des rendez-vous.
Assurer le suivi des expéditions et le traçage des envois.
Examiner toute charge réclamée par les transporteurs après 72 heures de livraison afin de s’assurer qu’elle est correctement contestée ou ajoutée à la commande.
Superviser les commandes non encore prêtes à être facturées afin de suivre les informations à mettre à jour dans le système.
Suivre les livraisons quotidiennes et s’assurer que le statut des conteneurs est correctement mis à jour.

Qualifications et compétences

Tous les employés de MEDLOG Canada sont tenus de respecter les valeurs MSC, en visant des résultats centrés sur le client dans toutes les interactions avec les collègues et les clients.

Minimum de 2 ans d’expérience dans le domaine du drayage ou du transport routier.
Maîtrise avancée de la suite Microsoft Office (Excel, Word, Outlook, et outils connexes).
À l’aise avec les nouvelles technologies et capable de s’y adapter rapidement (tech-savvy).
Excellentes compétences en communication, à l’oral comme à l’écrit.
Bilingue (anglais et français) – capable de communiquer efficacement avec des équipes et clients diversifiés.
Apte à évoluer dans un environnement dynamique et sous pression.
Esprit d’équipe solide, collaborant efficacement tout en restant responsable de ses tâches individuelles.
Capacité d’apprentissage rapide et aptitude à comprendre de nouveaux processus et systèmes.
Grande organisation, sens du détail et capacité à prioriser efficacement les tâches.

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Contribution to MEDLOG CANADA

Position Summary

Key Accountabilities

Work closely with other departments to ensure the correct information is gathered and entered in the system.
Develop a professional relationship with key actors in our business such as vendors and clients.
Compile a daily list of available loads to guide the team handling the appointments.
Track and trace shipments.
Investigate any charge required by the carriers after 72hrs of delivery to ensure they are either correctly disputed or added to the order.
Oversee the orders that are not ready to be invoiced to keep track of what would need to be updated in the system.
Oversee the daily deliveries and make sure the container statuses are updated correctly.

Qualifications and Competencies

All MEDLOG Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

Minimum of 2 years of experience in drayage or over-the-road operations.
Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, and related tools).
Comfortable using and quickly adapting to new technologies; tech-savvy mindset.
Excellent communication skills, both written and verbal.
Bilingual (English and French) – able to communicate effectively with diverse teams and customers.
Thrives in a fast-paced, dynamic environment and performs well under pressure.
Strong team player who collaborates effectively while maintaining individual accountability.
Quick learner with the ability to grasp new processes and systems efficiently.
Highly organized, with strong attention to detail and the ability to prioritize tasks effectively.

Apply About employer

More about this job

Responsibilities

Coordinate order fulfillment between MEDLOG, carriers, and customers, ensuring accurate information is entered into the system and maintaining professional relationships with business partners. Track shipments and deliveries, compile available-load information, investigate carrier charges, and monitor orders and container statuses that require updates.

Requirements

Requires at least two years of experience in drayage or over-the-road operations, advanced proficiency with Microsoft Office, and effective written and verbal communication in English and French. Candidates should be tech-savvy, organized, detail-oriented, adaptable, able to prioritize, and comfortable working collaboratively in a fast-paced environment.

Skills

Customer Service
Drayage Operations
Over-The-Road Transportation
Microsoft Office
Excel
Word
Outlook
Shipment Tracking
Order Fulfillment
Data Entry
Carrier Charge Investigation
Communication
Bilingual English-French Communication
Organization
Attention To Detail
Task Prioritization

Visa sponsorship

Not detected in the job text

Keywords

MEDLOG
Customer Service
Logistics
Supply Chain
Drayage
Over-The-Road Operations
Order Fulfillment
Carriers
Customers
Vendors
Microsoft Office
Excel
Word
Outlook
Shipment Tracking
Load Availability
Appointment Scheduling
Carrier Charges
Invoice Readiness
Container Status
Data Entry
Bilingual English-French
Customer-Centric Service
Transportation

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