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Added 10 mins ago
SP
Customer Success Manager - Global Public Sector
Salesforce Partner Canada
Toronto, ON
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 15 mins ago
S
Customer Success Manager - Global Public Sector
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 15 mins ago
T
Manager, IT Operations (Oracle & PostgreSQL Database Services)
TD
Mississauga, ON · Toronto, ON
- Full-time
Manage Oracle Cloud, Exadata, Linux, storage, and platform integration as required.
Added 15 mins ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
…and ensure automated tests are integrated into the Continuous Integration (CI), delivery, and testing (CI/CD/CT)…
Added 30 mins ago
EV
Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Management will be responsible for providing insights and support for the development,…
Added 42 mins ago
C
Electrical Engineer / System Integrator
Canal
ON · Ontario, Canada
- Full-time
…distribution and/or conversion systems, SCADA systems, integrated platform systems, associated technologies and/or system…
Added 42 mins ago
CG
Martech/ Growth Engineer
Credit Genie
Toronto, ON
- Full-time
Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized…
Added 57 mins ago
R|
Research Data Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Maelstrom (maelstrom-research.org) is a scientific platform based at the Research Institute of the McGill University Health Centre (RI-MUHC). The team specializes in the development of…
Added 58 mins ago
L
Senior Patent & IP Counsel
Lyten
Burlington, ON
- Full-time
…battery, concrete, composites, and sensors. This is both a manager and a practitioner role: Lyten is looking for someone who will personally do some of the work of protecting its IP, not…
Added 58 mins ago
EV
Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Management will be responsible for providing insights and support for the development,…
Added 1 hour ago
S
Staff Technical Program Manager (Canada )
Shopify
Canada
- Full-time
…everything else is built on. You'll think holistically about system integration, performance, resilience, reliability, and redundancy, while ensuring initiatives meet the highest standards…
Added 1 hour ago
SE
eCommerce Content Specialist
Sports Experts
Laval, QC
- Full-time
…managing, creating, and optimizing content across our eCommerce…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
MU
Associate Director Operations and Systems
McGill University
Brown Student Serv.
- Full-time
Business owner of Work Study Subsidy Management platform used by employers and team to receive and approve subsidy requests as well as monitor usage.
Added 1 hour ago
2I
Sr. Product Manager
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto based client is hiring a Sr. Product Manager for a 5-month contract opportunity.
Added 1 hour ago
LA
Lead Solution Architect
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
- Full-time
…Branch. As a valued member of our team, reporting directly to the Manager, Digital Solutions, you will collaborate closely with a dynamic group of developers, and with stakeholders across…
Added 1 hour ago
Manager HR Systems
Region of Waterloo
Kitchener, ON
Manages the administration, maintenance, configuration, optimization, and integration of Human Resources systems and technology solutions for the organization, including SAP Human Capital…
Added 2 hours ago
MH
Implementations Manager
MedMe Health
Toronto, ON
- $105,000 to $145,000 CAD / year
- Full-time
…organizations in North America. We’re hiring a Implementation Manager to lead these enterprise rollouts and establish how we deliver them as we…
Added 2 hours ago
P
Product Manager
ProxyLink
Toronto, ON
- $100 to $105 CAD / hour
- Contract
ProxyLink is hiring an experienced Product Manager to lead the strategy, development, delivery, and continuous improvement of enterprise-scale digital products. The successful candidate…
Added 2 hours ago
CG
Martech/ Growth Engineer
Credit Genie
Toronto, ON
- $180,000 to $230,000 USD / year
- Full-time
Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized…
Added 2 hours ago
T
Software Engineer I - Front End
TD
Toronto, ON
- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
Added 3 hours ago
KP
Senior Marketing Manager
Kingfisher Pacific Resort & Spa
Courtenay, BC
- Contract
Under the current Marketing Manager, Kingfisher underwent a full brand refresh both on-site and online in close partnership with a creative agency; launched a new resort website; and…
Added 3 hours ago
G
Principal AI Solutions Architect, Customer Success
Genesys
AB · Toronto, ON · ON · Quebec, QC
- Full-time
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations…
Added 3 hours ago
Product Operations Manager
Brex
Vancouver, BC
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive…
Added 4 hours ago
G
Enterprise AI Solution Manager
Gorgias
Toronto, ON
- $110,514 to $122,147 CAD / year
- Full-time
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the…

MedMe Health

Implementations Manager

Toronto, ON, Canada

$105,000 to $145,000 CAD / year · Full-time

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Job details

Pay: $105,000 to $145,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

The Opportunity

MedMe is moving upmarket with some of the largest pharmacy organizations in North America. We’re hiring a Implementation Manager to lead these enterprise rollouts and establish how we deliver them as we scale..

You’ll manage complex implementations that change how clinical services are delivered across hundreds or thousands of pharmacy locations. The scope extends beyond technical deployment to clinical workflows, training, change management, and adoption. You’ll lead the overall program, bringing together the customer’s operations, clinical, marketing, training, and IT teams with MedMe’s specialists to plan and coordinate the work.

As our Implementation Manager, you'll own delivery from post-sale planning through go-live and adoption, including phased expansion from pilots to broader networks. Strong implementation is central to our enterprise growth: it helps customers realize value, builds confidence in expansion, and sets the foundation for long-term partnerships.

As MedMe’s first dedicated implementation hire, you’ll have significant ownership of both customer delivery and the function itself. You’ll establish the playbook, tools, and processes that support larger, more complex rollouts, with room to shape how the implementation practice develops.

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

What You'll Do

Lead enterprise implementations from post-sale planning through go-live, adoption, and handoff to Account Management, including phased expansion from pilots to broader networks.
Translate the scope and commitments established during pre-sales into an implementation plan agreed with the customer and MedMe teams, with clear deliverables, timelines, responsibilities, dependencies, and success criteria.
Work with customer leads across operations, clinical, marketing, training, and IT to establish rollout requirements and ensure each team’s commitments are reflected in the plan.
Coordinate clinical workflow readiness, training, and change management with the teams responsible for delivery, ensuring pharmacy teams are prepared to use MedMe in day-to-day care.
Align MedMe’s Product, Engineering, Clinical Solutions, Support, and Account Management teams around implementation priorities and customer commitments.
Serve as the primary point of contact for the customer’s project team, leading project meetings, status reporting, risk and issue management, and escalations.
Manage scope and change throughout delivery, assessing new requests against agreed commitments and coordinating any changes to timelines, resources, or fees with the appropriate customer and MedMe stakeholders.
Track readiness and adoption across locations, coordinate action to address gaps, and establish clear ownership for ongoing support and account management.
Build MedMe’s implementation playbook and delivery toolkit, and work with leadership to define service tiers based on customer size and complexity, including when implementation and expansion support are included or offered as paid engagements.
Track delivery performance and use lessons from customer rollouts to improve scoping, strengthen delivery, and inform Sales, Solutions Engineering, and Product.

About You

5+ years in implementation, professional services, or delivery management in B2B SaaS, with meaningful time on enterprise customers
Experience with consulting-style delivery: statements of work, milestone-based plans, change requests, and formal handoffs
A track record of leading complex, multi-stakeholder implementations where you owned the outcome, not just the timeline
Confident with senior customer stakeholders. You can negotiate scope, push back when needed, and hold a line
Able to direct cross-functional teams you don't manage, including Product, Engineering, and clinical teams
Technical enough to hold your own in conversations about configuration, integrations, and data with engineers and customer IT teams
A builder. You've created or significantly rebuilt an implementation or onboarding practice before
A clear, structured communicator, in writing and in the room

Success in This Role Looks Like

30 days: You've met your partners across Solutions Engineering, Clinical Solutions, Product, Engineering, Support, and Account Management, reviewed every active implementation, and have a clear view of where each one stands, what's at risk, and where the current process breaks down.
60 days: You're the primary point of contact on active customer implementations, running the governance cadence and status reporting. You've drafted the first version of the implementation playbook and the core delivery toolkit (project plan, RACI, kickoff and transition materials).
90 days: You've taken at least one implementation through a clean go-live and transition meeting with clear post-launch ownership. The playbook, including the tiering model and the included versus paid implementation threshold, is agreed with leadership, and you're reporting on time to go-live, milestone delivery, and scope variance.
Long-term: Implementations run on a repeatable, documented model that doesn't depend on any one person. Scoping is more accurate, one-off customization is trending down, phased expansions are running as paid engagements, and customers consistently rate the handoff highly.

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. This role will follow the below Interview Process:

Initial screening conversation with our People and Culture team
Intro interview with the hiring manager
Technical interview with the team
Additional cross-functional interview as required (depending on the role)
References and offer

How We Use AI

At MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring requires.

Perks at MedMe

Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)
Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
Office Closure for Holidays: Enjoy 1 week of company-wide office closure during the holidays
Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

Location

This is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required 2-3 days per week, aligned to operational needs. Occasional travel is expected for customer meetings, partner discussions, and industry events. Remote candidates may be considered on an exceptional basis based on experience.

Equal Opportunity & Accessibility

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We're looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Learn More About MedMe

If you’d like more context on MedMe, our growth, and the team you’d be joining, here are a few highlights:

TIME – World’s Top HealthTech Companies (2026): MedMe was named to TIME’s list of the World’s Top HealthTech Companies, developed with Statista, which recognizes 500 health tech companies globally. 🔗 Link
Globe and Mail – Canada’s Top Growing Companies (2025 & 2026): MedMe has been recognized on The Globe and Mail’s list of Canada’s Top Growing Companies two years running, based on audited three-year revenue growth. 🔗 2026 | 🔗 2025
Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. 🔗 Read more
C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada’s top scaling companies. 🔗 Link

Compensation

The salary range for this role is CAD $105,000.00 - $145,000.00 annually. Compensation is determined based on experience, skills, and alignment to the role's scope. We're happy to discuss the full details of our compensation package with candidates who progress through our interview process.

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More about this job

Responsibilities

Lead enterprise-level implementations from post-sale planning through go-live and adoption across pharmacy networks. Coordinate cross-functional teams including product, engineering, and clinical solutions to ensure successful delivery and long-term partnership value.

Requirements

Requires 5+ years of experience in implementation or delivery management within B2B SaaS environments. Must possess strong consulting skills, the ability to manage complex multi-stakeholder projects, and technical proficiency in configuration and integrations.

Skills

Implementation management
B2B SaaS
Project management
Change management
Stakeholder management
Clinical workflow design
Technical deployment
Cross-functional leadership
Strategic planning
Process improvement
Consulting
Enterprise software
Data integration
Customer success
Risk management
Communication

Benefits

Comprehensive health benefits
Dental insurance
Vision insurance
Physical and mental health coverage
Health spending account
Group RRSP
Professional development budget
Work-from-home stipend
Office closure for holidays
Company retreats

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Implementation Manager
Enterprise Rollouts
Clinical Workflows
Change Management
Project Management
Stakeholder Management
Cloud-based Platform
HealthTech
Pharmacy Operations
Solutions Engineering
Product Management
Integration
Data Configuration
RACI
Go-live
Professional Services
Delivery Management
Customer Success
Strategic Planning
Process Development
Playbook Creation
Risk Management
Status Reporting
Cross-functional Leadership

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