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Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
New Westminster, BC
- Full-time
Are you a physician or nurse practitioner seeking a balanced, supportive, and modern work environment? We invite you to be part of our growing practice at our New Westminster location!
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under…
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Part-time
We are a well-equipped practice who is looking for a committed Family Practitioner. We have a dedicated MOA and manager. This position offers an excellent opportunity to provide…
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Port Coquitlam, BC
- Full-time
Established clinic with 4 other full-time physicians, experienced MOAs/clinic staff, and a clinic manager
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under…
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under…
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under…
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
We are primarily a family practice clinic with 3 physicians. You will have two dedicated examination rooms and the shifts are completely flexible to your schedule and lifestyle. We are…
Added 26 mins ago
HM
Physical Medicine and Rehabilitation
Health Match BC
New Westminster, BC
- Full-time
Are you a sports medicine specialist and seeking a balanced, supportive, and modern work environment? We invite you to be part of our growing practice at our New Westminster location!
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Full-time
Current Team: 1 Family Physician + 1.5 MOAs + Office Manager
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Full-time
Current Team: 1 Family Physician + 1.5 MOAs + Office Manager
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Full-time
Current Team: 1 Family Physician + 1.5 MOAs + Office Manager
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Part-time
We currently have two rheumatologists joining the practice and are looking to grow into a collaborative multidisciplinary clinic with a combination of family physicians and other…
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Port Coquitlam, BC
- Part-time
The Medical Clinic is seeking motivated and dedicated physicians to join our well-established, team-oriented medical practice.
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Full-time
This is a great opportunity to practice in a supportive environment with an excellent team and convenient amenities.
Added 26 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Part-time
…the heart of Coquitlam. This is an exciting opportunity to practice in a brand-new, purpose-built medical space within a modern commercial building - the only one of its kind in the…
Added 26 mins ago
SA
Cook 2 (Full Time) - YYZ Airport
SSP America
Mississauga, ON
- Full-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 26 mins ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 26 mins ago
SA
Cook 3
SSP America
Calgary, AB
- Full-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 56 mins ago
AH
Registered Nurse
Alberta Health Services
Three Hills, AB
- Part-time
As a Registered Nurse, you will report to the Site Manager at the Three Hills Health Centre, you will work in a fast-paced environment in Acute Care, Emergency and Labour & Delivery. This…
Added 56 mins ago
AH
Health Care Aide
Alberta Health Services
Rocky Mountain House, AB
- Part-time
As a Health Care Aide, you will report to the Home Care Manager and provide patient care services as a member of a health care team, under the supervision of a Registered Nurse (RN),…
Added 56 mins ago
AH
Medical Radiation Technologist II
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…agents or medications as authorized and within the scope of…
Added 56 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
Three Hills, AB
- Part-time
As a Licensed Practical Nurse, you will report to the Site Manager at the Three Hills Health Centre. You will work in a fast-paced environment in Acute Care, Emergency Department and Labour…
Added 56 mins ago
AH
Registered Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…Arthur Child Comprehensive Cancer Centre (AC). Reporting to the Manager of Hematology, the successful RN will provide acute medical care within the specialty program of Hematology,…
Added 56 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
Lethbridge, AB
- Part-time
…Infection, Prevention and Control and Spiritual Services. As Unit Manager I look forward to speaking with interested applicants through the recruitment process. Thank you for your…

MedMe Health

Implementations Manager

Toronto, ON, Canada

$105,000 to $145,000 CAD / year · Full-time

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Job details

Pay: $105,000 to $145,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

The Opportunity

MedMe is moving upmarket with some of the largest pharmacy organizations in North America. We’re hiring a Implementation Manager to lead these enterprise rollouts and establish how we deliver them as we scale..

You’ll manage complex implementations that change how clinical services are delivered across hundreds or thousands of pharmacy locations. The scope extends beyond technical deployment to clinical workflows, training, change management, and adoption. You’ll lead the overall program, bringing together the customer’s operations, clinical, marketing, training, and IT teams with MedMe’s specialists to plan and coordinate the work.

As our Implementation Manager, you'll own delivery from post-sale planning through go-live and adoption, including phased expansion from pilots to broader networks. Strong implementation is central to our enterprise growth: it helps customers realize value, builds confidence in expansion, and sets the foundation for long-term partnerships.

As MedMe’s first dedicated implementation hire, you’ll have significant ownership of both customer delivery and the function itself. You’ll establish the playbook, tools, and processes that support larger, more complex rollouts, with room to shape how the implementation practice develops.

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

What You'll Do

Lead enterprise implementations from post-sale planning through go-live, adoption, and handoff to Account Management, including phased expansion from pilots to broader networks.
Translate the scope and commitments established during pre-sales into an implementation plan agreed with the customer and MedMe teams, with clear deliverables, timelines, responsibilities, dependencies, and success criteria.
Work with customer leads across operations, clinical, marketing, training, and IT to establish rollout requirements and ensure each team’s commitments are reflected in the plan.
Coordinate clinical workflow readiness, training, and change management with the teams responsible for delivery, ensuring pharmacy teams are prepared to use MedMe in day-to-day care.
Align MedMe’s Product, Engineering, Clinical Solutions, Support, and Account Management teams around implementation priorities and customer commitments.
Serve as the primary point of contact for the customer’s project team, leading project meetings, status reporting, risk and issue management, and escalations.
Manage scope and change throughout delivery, assessing new requests against agreed commitments and coordinating any changes to timelines, resources, or fees with the appropriate customer and MedMe stakeholders.
Track readiness and adoption across locations, coordinate action to address gaps, and establish clear ownership for ongoing support and account management.
Build MedMe’s implementation playbook and delivery toolkit, and work with leadership to define service tiers based on customer size and complexity, including when implementation and expansion support are included or offered as paid engagements.
Track delivery performance and use lessons from customer rollouts to improve scoping, strengthen delivery, and inform Sales, Solutions Engineering, and Product.

About You

5+ years in implementation, professional services, or delivery management in B2B SaaS, with meaningful time on enterprise customers
Experience with consulting-style delivery: statements of work, milestone-based plans, change requests, and formal handoffs
A track record of leading complex, multi-stakeholder implementations where you owned the outcome, not just the timeline
Confident with senior customer stakeholders. You can negotiate scope, push back when needed, and hold a line
Able to direct cross-functional teams you don't manage, including Product, Engineering, and clinical teams
Technical enough to hold your own in conversations about configuration, integrations, and data with engineers and customer IT teams
A builder. You've created or significantly rebuilt an implementation or onboarding practice before
A clear, structured communicator, in writing and in the room

Success in This Role Looks Like

30 days: You've met your partners across Solutions Engineering, Clinical Solutions, Product, Engineering, Support, and Account Management, reviewed every active implementation, and have a clear view of where each one stands, what's at risk, and where the current process breaks down.
60 days: You're the primary point of contact on active customer implementations, running the governance cadence and status reporting. You've drafted the first version of the implementation playbook and the core delivery toolkit (project plan, RACI, kickoff and transition materials).
90 days: You've taken at least one implementation through a clean go-live and transition meeting with clear post-launch ownership. The playbook, including the tiering model and the included versus paid implementation threshold, is agreed with leadership, and you're reporting on time to go-live, milestone delivery, and scope variance.
Long-term: Implementations run on a repeatable, documented model that doesn't depend on any one person. Scoping is more accurate, one-off customization is trending down, phased expansions are running as paid engagements, and customers consistently rate the handoff highly.

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. This role will follow the below Interview Process:

Initial screening conversation with our People and Culture team
Intro interview with the hiring manager
Technical interview with the team
Additional cross-functional interview as required (depending on the role)
References and offer

How We Use AI

At MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring requires.

Perks at MedMe

Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)
Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
Office Closure for Holidays: Enjoy 1 week of company-wide office closure during the holidays
Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

Location

This is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required 2-3 days per week, aligned to operational needs. Occasional travel is expected for customer meetings, partner discussions, and industry events. Remote candidates may be considered on an exceptional basis based on experience.

Equal Opportunity & Accessibility

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We're looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Learn More About MedMe

If you’d like more context on MedMe, our growth, and the team you’d be joining, here are a few highlights:

TIME – World’s Top HealthTech Companies (2026): MedMe was named to TIME’s list of the World’s Top HealthTech Companies, developed with Statista, which recognizes 500 health tech companies globally. 🔗 Link
Globe and Mail – Canada’s Top Growing Companies (2025 & 2026): MedMe has been recognized on The Globe and Mail’s list of Canada’s Top Growing Companies two years running, based on audited three-year revenue growth. 🔗 2026 | 🔗 2025
Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. 🔗 Read more
C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada’s top scaling companies. 🔗 Link

Compensation

The salary range for this role is CAD $105,000.00 - $145,000.00 annually. Compensation is determined based on experience, skills, and alignment to the role's scope. We're happy to discuss the full details of our compensation package with candidates who progress through our interview process.

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More about this job

Responsibilities

Lead enterprise-level implementations from post-sale planning through go-live and adoption across pharmacy networks. Coordinate cross-functional teams including product, engineering, and clinical solutions to ensure successful delivery and long-term partnership value.

Requirements

Requires 5+ years of experience in implementation or delivery management within B2B SaaS environments. Must possess strong consulting skills, the ability to manage complex multi-stakeholder projects, and technical proficiency in configuration and integrations.

Skills

Implementation management
B2B SaaS
Project management
Change management
Stakeholder management
Clinical workflow design
Technical deployment
Cross-functional leadership
Strategic planning
Process improvement
Consulting
Enterprise software
Data integration
Customer success
Risk management
Communication

Benefits

Comprehensive health benefits
Dental insurance
Vision insurance
Physical and mental health coverage
Health spending account
Group RRSP
Professional development budget
Work-from-home stipend
Office closure for holidays
Company retreats

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Implementation Manager
Enterprise Rollouts
Clinical Workflows
Change Management
Project Management
Stakeholder Management
Cloud-based Platform
HealthTech
Pharmacy Operations
Solutions Engineering
Product Management
Integration
Data Configuration
RACI
Go-live
Professional Services
Delivery Management
Customer Success
Strategic Planning
Process Development
Playbook Creation
Risk Management
Status Reporting
Cross-functional Leadership

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