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Job Title: Senior IVR Developer (Amazon Connect)

MedMe Health

Sr. Platform Engineer

Remote, Canada

Remote

$116,000 to $156,000 CAD / year · Full-time

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Job details

Pay: $116,000 to $156,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Aug 19, 2026

Original job description

The Opportunity

MedMe is the software layer that pharmacies across North America run their clinical services on. Nova is the pod that builds and owns the platform everything else sits on: our AWS infrastructure, deployment pipelines, observability, and the security controls that let us operate credibly in a HIPAA and PHIPA world. When Nova does its job well, every other pod ships faster and sleeps better.

Right now we know exactly what needs to happen and we don't have the hands to do it. HIPAA audit logging, real observability, and a serious cleanup of our platform tech debt (multiple CDK configurations scattered across repos, no consolidated view of our infra, no configurable deployment pipeline) are all scoped and waiting. At the same time, Nova is the team every other pod turns to for infrastructure support, so platform work competes daily with requests we can't reasonably say no to. Adding senior capacity is how we stop that tradeoff.

Our core platform team is in Indonesia, and hiring in EST gives us close to round-the-clock coverage plus a third experienced voice in the room when we're making architectural calls. You'd be joining a small, high-trust team with a clear backlog of work that matters, and a lot of room to shape how it gets done.

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

What You'll Do

We're hiring a senior platform engineer (infrastructure and observability) for Nova.

Take ownership of at least one major platform initiative end to end, most likely HIPAA audit logging, observability, or infra consolidation, depending on where the team lands when you join
Get deep enough in our AWS and CDK setup to make confident changes, and start untangling the per-repo configuration sprawl
Become a default person other pods come to with infrastructure questions, so requests spread across the team instead of concentrating
Own the deployment pipeline story, moving us from bespoke per-repo setups to something configurable and boring
Drive our security and compliance posture on the infrastructure side, in partnership with our Enabling Engineer for Security and Compliance
Help set the technical direction for the platform as our footprint grows across regions and cloud providers

About You

Real seniority - you've operated production infrastructure at scale, you've been on call for it, and you've made the mistakes already
Strong Terraform experience - this is non-negotiable for us
Hands-on AWS CDK experience, ideally in TypeScript
A working base in EST or close to it, so you overlap with both our Canadian team and our platform engineers in Indonesia
A bias toward accuracy over speed - we'd rather get infrastructure right the first time than move fast and page someone at 2am
Bonus: GCP or Azure experience alongside AWS, since our footprint and customer requirements are diversifying
Bonus: experience in a regulated or healthcare environment (HIPAA, PHIPA, SOC 2), or genuine interest in learning that side

Success in This Role Looks Like

30 days: You're deep enough in our AWS and CDK setup to make confident changes, and you've started untangling the per-repo configuration sprawl.
60 days: You've taken ownership of at least one major platform initiative end to end - most likely HIPAA audit logging, observability, or infra consolidation.
90 days: You're a default person other pods come to with infrastructure questions, so requests are spreading across the team instead of concentrating on Nova.
Long-term: You own the deployment pipeline story end to end, drive our security and compliance posture on the infrastructure side alongside our Enabling Engineer for Security and Compliance, and help set technical direction for the platform as our footprint grows across regions and cloud providers.

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. This role will follow the below Interview Process:

Initial screening conversation with our People and Culture team
Intro interview with the hiring manager
Technical interview with the team
Additional cross-functional interview as required (depending on the role)
References and offer

How We Use AI

At MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring requires.

Perks at MedMe

Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)
Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
Office Closure for Holidays: Enjoy 1 week of company-wide office closure during the holidays
Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

Location

This is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required 2-3 days per week, aligned to operational needs. Occasional travel is expected for customer meetings, partner discussions, and industry events. Remote candidates may be considered on an exceptional basis based on experience.

Equal Opportunity & Accessibility

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We're looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Learn More About MedMe

If you'd like more context on MedMe, our growth, and the team you'd be joining, here are a few highlights:

Globe and Mail – Canada's Top Growing Companies (2025): MedMe was recognized on The Globe and Mail's list of Canada's Top Growing Companies, based on audited three-year revenue growth. Link
Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. Read more
C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada's top scaling companies. Link

Compensation

The salary range for this role is CAD $116,000 - $156,000 annually. Compensation is determined based on experience, skills, and alignment to the role's scope. We're happy to discuss the full details of our compensation package with candidates who progress through our interview process.

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More about this job

Responsibilities

The Senior Platform Engineer will own major infrastructure initiatives, including HIPAA audit logging and observability, while untangling configuration sprawl. They will also serve as a primary point of contact for infrastructure support and help define the technical direction for the platform.

Requirements

Candidates must have significant experience operating production infrastructure at scale and strong proficiency in Terraform. Hands-on experience with AWS CDK, preferably in TypeScript, and a working base in the EST time zone are required.

Skills

AWS
Terraform
AWS CDK
TypeScript
Infrastructure as Code
Observability
Deployment pipelines
HIPAA compliance
PHIPA compliance
Security controls
Cloud architecture
System administration
Production infrastructure
Technical leadership

Benefits

Comprehensive health benefits
Dental insurance
Vision insurance
Mental health support
Health spending account
Group RRSP
Professional development budget
Work-from-home stipend
Company retreats

Visa sponsorship

Not detected in the job text

Keywords

AWS
Terraform
AWS CDK
TypeScript
Infrastructure
Observability
HIPAA
PHIPA
SOC 2
Cloud computing
Deployment pipelines
Platform engineering
Security
Compliance
Infrastructure as Code
System architecture
Production support
Healthcare technology
Cloud providers
Technical debt

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