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MedSleep

Clinic Manager

Ottawa, ON, Canada

Pay: Salary: $62,000 - $72,000 per annum
Job type: Full-time
Apply by: Mar 24, 2027
Experience: 3-5 years of experience in a healthcare administration, clinic management, or supervisory role (medical office or sleep/respiratory setting is an asset)
Working hours: 40 hours/week
Posting language: English
Posted: Sep 25, 2026

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Original job description

Clinic Manager – Ottawa, Ontario

MedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team with clinics across Canada. We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Ottawa, Ontario clinic – someone who can balance strong leadership with a genuine commitment to patient care.

Why Join MedSleep?

Be part of our growth story: we're a national Canadian company that's been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growth
A commitment to education: ongoing personal and professional development is built into how we grow our people
A diverse, welcoming team: we're proud that women make up the majority of our Senior Management team
Comprehensive benefits: Health, Dental, Vision, Long Term Disability, Life Insurance, and Accidental Death & Dismemberment coverage
Company Match RRSP Program
Paid Time Off

What You’ll Do

Operations & Patient Experience

Oversee daily clinic operations – reception, doctor's schedules, and sleep study booking – ensuring smooth patient flow and a high-quality experience at every touchpoint
Interact directly with patients and physicians to address questions and foster a positive experience for both
Handle escalated patient concerns with professionalism and care
Analyze patient feedback surveys to identify areas for improvement

Team Leadership & Staffing

Recruit, onboard/offboard, train, schedule, and manage clinic staff, building a team culture where every person is valued
Coach and motivate the team, providing feedback to ensure quality, timeliness, and a positive patient experience
Ensure adequate admin staffing to support delivery of excellent patient care
Step into the Administrator role as needed during staff absences

Quality, Compliance & Billing

Monitor and uphold clinical and administrative quality standards, ensuring compliance with health and safety regulations and patient privacy/confidentiality requirements (PHIPA)
Track productivity, timeliness, and quality metrics; adhere to internal administrative and process standards
Review and resolve OHIP billing questions, RAs, and rejections, and track non-OHIP receivables with the billing team
Ensure sleep studies, consult notes, and follow-ups are reported and sent out in a timely manner

Systems, Reporting & Process Improvement

Manage the clinic's EMR system, ensuring accurate patient records and efficient workflows
Complete and submit operational reports in a timely manner
Develop, roll out, and continuously improve administrative processes and policies

Budget, Supplies & Relationships

Support budgeting, inventory management, and ordering of supplies
Coordinate maintenance and repairs for clinic equipment and facilities
Build and maintain strong relationships with referring physicians and community partners
Contribute to local marketing and outreach efforts to support clinic growth

Skills & Qualifications:

3-5 years of experience in a healthcare administration, clinic management, or supervisory role (medical office or sleep/respiratory setting is an asset)
Proven leadership skills with experience managing and developing a team
Strong organizational and problem-solving abilities in a fast-paced environment
Proficiency with EMR systems, scheduling software, and Microsoft Office
Excellent communication skills, with the ability to liaise confidently with physicians, staff, and patients

Job Details:

Location: Ottawa, Ontario
Job Type: Full-Time, Permanent
Schedule: M-F, 40 hours/week
Salary: $62,000 - $72,000 per annum

MedSleep is built on skilled and dedicated employees, and we strive to create a great place to work and grow. If you're an organized, people-focused leader who wants to help build our legacy and future, we'd love to hear from you.

Vacancy Disclosure: this posting represents an additional position within our organization.

AI Use Statement: MedSleep uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. AI is used to ensure consistency, fairness, and efficiency in the recruitment process. All decisions are guided by human oversight and in compliance with Ontario's Employment Standards Act (ESA). By submitting your application, you consent to the use of AI for these purposes.

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More about this job

Responsibilities

Manage daily clinic operations, patient experience, staffing, quality and privacy compliance, billing, EMR workflows, reporting, and process improvement. Support budgeting and supplies, coordinate facility needs, and build relationships with referring physicians and community partners to support clinic growth.

Requirements

Requires 3–5 years of experience in healthcare administration, clinic management, or a supervisory role; medical office or sleep and respiratory experience is an asset. Candidates should have team leadership experience, strong organizational and problem-solving abilities, proficiency with EMR systems, scheduling software, and Microsoft Office, and excellent communication skills.

Skills

Clinic Operations Management
Team Leadership
Staff Recruitment and Training
Patient Experience
Healthcare Administration
EMR Systems
Scheduling Software
Microsoft Office
OHIP Billing
PHIPA Compliance
Quality Assurance
Process Improvement
Budgeting
Inventory Management
Problem-Solving
Physician and Community Relations

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Coverage
Company-Matched RRSP Program
Paid Time Off
Personal and Professional Development
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Clinic Management
Healthcare Administration
Sleep Medicine
Sleep Studies
Patient Care
Patient Experience
Clinic Operations
Staff Recruitment
Onboarding
Staff Scheduling
Team Development
EMR
Scheduling Software
Microsoft Office
OHIP Billing
Accounts Receivable
PHIPA
Patient Privacy
Health and Safety Compliance
Quality Standards
Operational Reporting
Process Improvement
Budgeting
Inventory Management
Medical Equipment Maintenance
Physician Relations
Community Outreach
Patient Feedback Surveys

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