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MedSleep

Clinic Manager – Ottawa, Ontario

  • Ottawa, ON, Canada

Salary: $62,000 - $72,000 per annum · Full-time

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Job details

Pay
Salary: $62,000 - $72,000 per annum
Job type
Full-time
Apply by
Experience
3-5 years of experience in a healthcare administration, clinic management, or supervisory role (medical office or sleep/respiratory setting is an asset)
Working hours
40 hours/week
Posting language
English
Posted

Original job description

Clinic Manager – Ottawa, OntarioMedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team with clinics across Canada. We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Ottawa, Ontario clinic – someone who can balance strong leadership with a genuine commitment to patient care.
Why Join MedSleep?
  • Be part of our growth story: we're a national Canadian company that's been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growth
  • A commitment to education: ongoing personal and professional development is built into how we grow our people
  • A diverse, welcoming team: we're proud that women make up the majority of our Senior Management team
  • Comprehensive benefits: Health, Dental, Vision, Long Term Disability, Life Insurance, and Accidental Death & Dismemberment coverage
  • Company Match RRSP Program
  • Paid Time Off
What You’ll Do
Operations & Patient Experience
  • Oversee daily clinic operations – reception, doctor's schedules, and sleep study booking – ensuring smooth patient flow and a high-quality experience at every touchpoint
  • Interact directly with patients and physicians to address questions and foster a positive experience for both
  • Handle escalated patient concerns with professionalism and care
  • Analyze patient feedback surveys to identify areas for improvement
Team Leadership & Staffing
  • Recruit, onboard/offboard, train, schedule, and manage clinic staff, building a team culture where every person is valued
  • Coach and motivate the team, providing feedback to ensure quality, timeliness, and a positive patient experience
  • Ensure adequate admin staffing to support delivery of excellent patient care
  • Step into the Administrator role as needed during staff absences
Quality, Compliance & Billing
  • Monitor and uphold clinical and administrative quality standards, ensuring compliance with health and safety regulations and patient privacy/confidentiality requirements (PHIPA)
  • Track productivity, timeliness, and quality metrics; adhere to internal administrative and process standards
  • Review and resolve OHIP billing questions, RAs, and rejections, and track non-OHIP receivables with the billing team
  • Ensure sleep studies, consult notes, and follow-ups are reported and sent out in a timely manner
Systems, Reporting & Process Improvement
  • Manage the clinic's EMR system, ensuring accurate patient records and efficient workflows
  • Complete and submit operational reports in a timely manner
  • Develop, roll out, and continuously improve administrative processes and policies
Budget, Supplies & Relationships
  • Support budgeting, inventory management, and ordering of supplies
  • Coordinate maintenance and repairs for clinic equipment and facilities
  • Build and maintain strong relationships with referring physicians and community partners
  • Contribute to local marketing and outreach efforts to support clinic growth
Skills & Qualifications:
  • 3-5 years of experience in a healthcare administration, clinic management, or supervisory role (medical office or sleep/respiratory setting is an asset)
  • Proven leadership skills with experience managing and developing a team
  • Strong organizational and problem-solving abilities in a fast-paced environment
  • Proficiency with EMR systems, scheduling software, and Microsoft Office
  • Excellent communication skills, with the ability to liaise confidently with physicians, staff, and patients
Job Details:
  • Location: Ottawa, Ontario
  • Job Type: Full-Time, Permanent
  • Schedule: M-F, 40 hours/week
  • Salary: $62,000 - $72,000 per annum
MedSleep is built on skilled and dedicated employees, and we strive to create a great place to work and grow. If you're an organized, people-focused leader who wants to help build our legacy and future, we'd love to hear from you.
Vacancy Disclosure: this posting represents an additional position within our organization.
AI Use Statement: MedSleep uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. AI is used to ensure consistency, fairness, and efficiency in the recruitment process. All decisions are guided by human oversight and in compliance with Ontario's Employment Standards Act (ESA). By submitting your application, you consent to the use of AI for these purposes.
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More about this job

Responsibilities

Manage daily clinic operations, patient flow, staffing, and patient and physician relationships while maintaining high standards of care. Oversee compliance, billing, reporting, EMR workflows, budgets, supplies, and continuous process improvement.

Requirements

Requires 3–5 years of experience in healthcare administration, clinic management, or a supervisory role; medical office or sleep/respiratory experience is an asset. Candidates should have team leadership experience, strong organizational and problem-solving abilities, proficiency with EMR and scheduling systems and Microsoft Office, and excellent communication skills.

Skills

  • Clinic Operations Management
  • Team Leadership
  • Staff Recruitment and Training
  • Patient Experience
  • Healthcare Administration
  • Electronic Medical Records
  • Scheduling
  • OHIP Billing
  • Regulatory Compliance
  • PHIPA Privacy Compliance
  • Quality Assurance
  • Process Improvement
  • Budgeting
  • Inventory Management
  • Communication
  • Problem-Solving

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Long-Term Disability Insurance
  • Life Insurance
  • Accidental Death and Dismemberment Coverage
  • Company-Matched RRSP Program
  • Paid Time Off
  • Personal and Professional Development

Visa sponsorship

Not detected in the job text

Categories

  • Healthcare
  • Management & Leadership
  • Administrative
  • Customer Service & Support

Keywords

  • Clinic Management
  • Healthcare Administration
  • Sleep Medicine
  • Patient Care
  • Clinic Operations
  • Patient Flow
  • Physician Relations
  • Staff Recruitment
  • Onboarding
  • Staff Training
  • Scheduling
  • Electronic Medical Records
  • EMR
  • Scheduling Software
  • Microsoft Office
  • OHIP Billing
  • Accounts Receivable
  • PHIPA
  • Patient Privacy
  • Health and Safety Regulations
  • Quality Standards
  • Productivity Metrics
  • Operational Reporting
  • Process Improvement
  • Budgeting
  • Inventory Management
  • Supply Ordering
  • Community Partnerships
  • Marketing and Outreach
  • Sleep Studies

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