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Added 14 mins ago
Construction Assistant
Paradigm Building Solutions
Kamloops, BC
$34 to $37 CAD / hour
Full-time
Buildforth by Paradigm is hiring a Construction Site Coordinator to support our Construction Coordinator, Construction Manager, and site teams across active projects, project handover, and…
Added 14 mins ago
Maintenance Coordinator
Shannex Incorporated
Bedford, NS
Part-time
This innovative facility integrates data and technology into patient assessment, care delivery, and communication, while providing specialized, person-centred support for individuals who no…
Added 14 mins ago
Project/Program Portfolio Manager (Real Estate Projects) (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
Reporting to the Value Management Delivery Office (VMDO), the Project/Program Portfolio Manager (Real Estate Projects) plays a pivotal matrix leadership role. Operating without direct…
Added 14 mins ago
DS-U26-52 Senior Developmental Service Worker-TAY
Springboard
Toronto, ON
Full-time
Provide direction to Junior Developmental Service Workers in the areas of program delivery in the areas of goal achievement and activities of daily living;
Added 14 mins ago
Maintenance Manager
QuadReal Property Group
Toronto, ON
Full-time
Reporting to the Community Manager, the Maintenance Manager will be responsible for the overall preventive, corrective, and unscheduled maintenance as well as environmental, health and…
Added 14 mins ago
Construction Assistant
Paradigm Building Solutions
Vancouver, BC
$34 to $37 CAD / hour
Full-time
Buildforth by Paradigm is hiring a Construction Site Coordinator to support our Construction Coordinator, Construction Manager, and site teams across active projects, project handover, and…
Added 16 mins ago
Clinical Team Coordinator - HOCS
Winnipeg Regional Health Authority
Winnipeg, MB
HOCS service delivery supports complex community service integration for individuals experiencing houselessness or risk of losing housing. HOCS team support is provided primarily to other…
Added 16 mins ago
Junior Buyer
Kinetics Drive Solutions Inc.
BC
$60,000 to $71,000 CAD / year
Full-time
Send purchase orders to suppliers and follow up to confirm pricing, order acknowledgements, and delivery timelines.
Added 16 mins ago
DS-U26-52 Senior Developmental Service Worker-TAY
Springboard
Toronto, ON
Full-time
Provide direction to Junior Developmental Service Workers in the areas of program delivery in the areas of goal achievement and activities of daily living;
Added 16 mins ago
Wellfield Manager
Denison Mines
SK · Athabasca Basin, Saskatchewan
The Wellfield Manager will lead the construction and operation of the ISR wellfield at Denison’s Phoenix Project. The role will oversee wellfield construction activities, contractors,…
Added 16 mins ago
Manager HCM Applications Support
Chartwell
Mississauga, ON
Full-time
The Manager, HCM Operations Support will oversee ongoing support activities across Oracle HCM Cloud modules. The role is accountable for ensuring production support is delivered…
Added 16 mins ago
Operations Coordinator
Intelcom
Cranbrook, BC
Part-time
…Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge…
Added 16 mins ago
Operations Coordinator
Intelcom
Sydney Indian Reserve No. 28A, NS · Sydney
Full-time
…Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge…
Added 31 mins ago
Customer Success Manager (Transformation Advisor) | Gestionnaire de la réussite client (conseiller en transformation), Independent Software Vendor (ISV)
Amazon
Toronto, ON · Montreal, QC
AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation,…
Added 31 mins ago
Highway & Bridge Project Manager
AECOM
Calgary, AB
$95,000 to $140,000 CAD / year
Full-time
AECOM Calgary is seeking a Highway & Bridge Project Manager to join our growing Transportation team.
Added 31 mins ago
Client Excellence Specialist
Dexterra
Mississauga, ON
$85,000 to $100,000 CAD / year
Full-time
…resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and…
Added 45 mins ago
Manager, Radiation Program
Windsor Regional Hospital
Windsor, ON
Full-time
…respond to requests for new services and improve the overall service and technical quality of the planning and treatment delivery processes. Ensure that all relevant Federal and Provincial…
Added 45 mins ago
Manager, Safety
Bethany Care Society
Calgary, AB
Full-time
Ensures a high standard of performance and a strong customer service orientation by providing regular feedback and enforcing procedures and standards.
Added 45 mins ago
Manager, People & Culture
Workplace Safety & Prevention Services
ON · Ontario, Canada
$100,744 to $119,633 CAD / year
Full-time
…million workers across the agricultural, manufacturing and service sectors. A proud partner in the province’s occupational health and safety system and a trusted safety advisor since 1917,…
Added 45 mins ago
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO Canada
Toronto, ON
Full-time
You identify, recommend, and are focused on effective service delivery to your clients
Added 46 mins ago
Senior, Software Engineering (AEM + Workfront/Fusion)
DEPT®
Canada
…a specialized engineering seat focused on Adobe Experience Manager excellence. You will step directly into complex client environments to execute deep-dive code audits, optimize rendering…
Added 46 mins ago
Licensed Practical Nurse - Casual
Optima Living
Cochrane, AB
Participates in the development of resident personal care or service plans under the direction of the Director of Care or designate.
Added 46 mins ago
Service Manager, Terrace, BC
Velocity Vehicle Group
Terrace, BC
Lead the charge in keeping the wheels turning - we're looking for a driven Service Manager to steer our team to success!
Added 46 mins ago
LTL Central Canada - Dispatch Supervisor
The Erb Group
Montreal, QC
Work closely with routing, and dispatch to ensure delivery schedules and appointments are met.
Added 46 mins ago
Customer Service Agent - YXL
The Talent Team at Perimeter Aviation
Sioux Lookout, ON
…opportunities, improvement opportunities and/or potential sales and service opportunities to the Supervisor and/or Manager Customer Service to optimize customer sales and service delivery…

Mega Group Inc.

Customer Service Manager

Dryden, ON, Canada

Pay: Compensation: $22.00 - $25.00 per hour
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Benefits

Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Us

Gould’s BrandSource Home Furnishings is one of Northwestern Ontario’s most respected names in home furnishings. Locally owned and operated for over 62 years. We've been a trusted shopping destination for generations, helping families furnish their homes with care, confidence, and quality.

Job Summary

Gould’s BrandSource Home Furnishings is seeking an experienced and customer-focused Customer Service Manager to join our growing team. In this role, you will be responsible for overseeing the resolution of inventory-related customer concerns, coordinating with vendors and suppliers, and ensuring a seamless customer experience throughout the order fulfillment process.

The ideal candidate is an effective communicator, skilled problem solver, and organized leader who thrives in a fast-paced retail environment. You will serve as the primary point of contact for escalated customer issues involving product availability, delayed shipments, damaged merchandise, special orders, and vendor-related concerns. Your success will be measured by your ability to improve customer satisfaction, maintain vendor relationships, and ensure accurate inventory communication across departments.

If you enjoy solving complex problems, building strong relationships, and delivering exceptional customer service, we encourage you to apply.

Why Join our Team?

Competitive Salary
Comprehensive benefits package
RRSP matching program
Positive and supportive work environment
Opportunity to work with a respected local retailer
Employee discounts on furniture and appliances

Responsibilities

Manage and resolve escalated customer service issues related to inventory shortages, delayed orders, backorders, damaged products, and special-order merchandise.
Serve as the primary liaison between customers, vendors and store operations to ensure timely issue resolution.
Investigate inventory discrepancies and collaborate with warehouse, purchasing, and sales teams to identify root causes and corrective actions.
Develop and maintain strong working relationships with vendors to expedite resolutions and improve service outcomes.
Oversee customer service processes and ensure all issues are documented accurately within company systems.
Track and report key customer service and inventory metrics, identifying opportunities for process improvement.
Ensure a high level of customer satisfaction by providing professional, empathetic, and solution-oriented service.
Assist with inventory counts, order reviews, and other operational projects as needed.
Perform additional duties as assigned to support overall store and organizational objectives.

Qualifications

Customer service, inventory management, retail operations, or related experience preferred.
Strong understanding of inventory processes, order management, and vendor relations.
Excellent verbal and written communication skills with the ability to handle difficult customer situations professionally.
Proven problem-solving, conflict resolution, and decision-making abilities.
Highly organized with exceptional attention to detail and follow-through.
Proficient in Microsoft Office Suite and inventory management software systems.
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Positive attitude with a strong commitment to customer satisfaction.
Team-oriented leader capable of working independently and collaboratively across departments.

What Success Looks Like

Customer inventory-related issues are resolved quickly and professionally.
Strong partnerships are maintained with vendors and suppliers.
Backorders, shortages, and delivery concerns are communicated proactively and effectively.
Inventory discrepancies are identified and addressed before they impact the customer experience.

Join Gould’s BrandSource Home Furnishings and play a key role in ensuring our customers receive the products they need, when they need them, while delivering outstanding service experience every step of the way.

Compensation: $22.00 - $25.00 per hour

As a proudly Canadian company, we are always searching for smart, eager, and passionate team members that reflect the communities we serve. Join our team today and take pride in helping our neighbours turn their houses into homes.

En tant qu'entreprise fièrement canadienne, nous sommes toujours à la recherche de membres d'équipe intelligents, enthousiastes et passionnés qui reflètent les communautés que nous servons. Joignez-vous à notre équipe dès aujourd'hui et soyez fiers d'aider nos voisins à transformer leur maison en foyer.

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More about this job

Responsibilities

The Customer Service Manager will oversee the resolution of inventory-related customer concerns and coordinate with vendors to ensure seamless order fulfillment. They are responsible for investigating inventory discrepancies and maintaining strong relationships with suppliers to improve service outcomes.

Requirements

Candidates should have experience in customer service, inventory management, or retail operations. Strong problem-solving, communication, and organizational skills are required, along with proficiency in Microsoft Office and inventory management software.

Skills

Customer service
Inventory management
Retail operations
Order management
Vendor relations
Conflict resolution
Problem-solving
Communication skills
Microsoft Office Suite
Data reporting
Leadership
Attention to detail

Benefits

Bonus
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
RRSP matching program

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inventory Management
Retail
Vendor Relations
Order Fulfillment
Conflict Resolution
Microsoft Office
Inventory Control
Supply Chain
Reporting
Leadership
Problem Solving
Backorders
Logistics
Operations

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