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Melstream HR Inc

Operations Manager

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 31, 2027
Experience: 3+ years of experience in mortgage operations, mortgage administration, or a closely related financial services operations role
Posting language: English
Posted: Oct 2, 2026

Original job description

OPERATIONS MANAGER

Taurus Mortgage Capital Inc. - Markham, Ontario

Full-Time | In-Office | Competitive Compensation

ABOUT TAURUS MORTGAGE CAPITAL

Since 2011, Taurus Mortgage Capital has been helping Canadians achieve their dream of home ownership - with competitive rates, no fees, and the kind of personalized service that the big banks simply cannot match. Led by President and CEO George Hugh, whose 20+ years of Canadian banking experience includes senior roles at ING Direct Canada, our team of expert mortgage brokers serves first-time buyers, real estate investors, self-employed Canadians, and new Canadians across the GTA.

We are growing, and we are looking for the right person to grow with us.

THE OPPORTUNITY

As our Operations Manager, you will be the operational backbone of Taurus Mortgage Capital. You will work directly with our President and senior brokers to streamline our processes, manage the mortgage file pipeline from application to funding, coordinate with lenders and referral partners, and ensure that every client interaction reflects the high standard Taurus is known for.

This is a high-trust, high-visibility role in a respected boutique brokerage. If you are someone who thrives on bringing order to complexity, takes genuine pride in delivering an exceptional client experience, and wants to be part of a team where your contribution is seen and valued - this is your role.

WHAT YOU WILL DO

Manage the end-to-end mortgage file pipeline - from application receipt through to lender approval and funding - ensuring all files are complete, compliant, and moving on time

Coordinate directly with lenders, insurers (CMHC, Sagen), lawyers, and appraisers on behalf of broker agents

Maintain and improve internal CRM and document management systems to ensure data integrity and process efficiency

Prepare and review mortgage application packages for completeness and compliance with lender requirements

Support broker agents with administrative coordination, client follow-up, and file status communication

Manage lender relationships and stay current on product guidelines, submission requirements, and underwriting preferences

Coordinate client communications for document collection, status updates, and closing preparation

Identify bottlenecks in the current process and implement improvements that save time and reduce errors

Onboard and support new broker agents joining the Taurus team

Manage office administration including scheduling, vendor relationships, and day-to-day operational needs

WHAT WE ARE LOOKING FOR

Must Have:

3+ years of experience in mortgage operations, mortgage administration, or a closely related financial services operations role

Strong working knowledge of the Canadian residential mortgage process - from application through to funding

Familiarity with major Canadian lenders, insurer guidelines (CMHC / Sagen / Canada Guaranty), and stress test requirements

Exceptional organizational skills - you manage multiple files and deadlines simultaneously without things falling through the cracks

Professional written and verbal communication - you represent Taurus to lenders, lawyers, and clients

Proficiency with mortgage CRM or document management platforms

Legally authorized to work in Canada

Nice to Have:

Experience in a mortgage brokerage environment specifically (vs. a bank or lender)

Familiarity with Filogix, Velocity, or Newton Spark submission platforms

FSRA mortgage agent or broker license (or willingness to obtain)

Bilingual in English and French or a second language relevant to the GTA market

WHAT WE OFFER

Competitive salary commensurate with experience

A close-knit, high-performing team where your work has visible impact

Direct access to and mentorship from a President with 20+ years of Canadian banking and capital markets expertise

A growing brokerage with an outstanding client reputation built over 14 years

Markham, Ontario office location with parking available

Monday to Friday schedule (9am to 6pm); Saturdays by appointment as required

HOW TO APPLY

Please submit your resume and a brief cover note - 3 to 5 sentences - telling us why this role and why Taurus, to: info@melstreamhr.ca with the subject line: Operations Manager Application - [Your Name]

Applications will be reviewed on a rolling basis. We will be in touch with all applicants within two weeks of submission.

Taurus Mortgage Capital Inc. is committed to an inclusive and accessible recruitment process. Accommodations are available upon request.

📍 39 Main Street North, Unit 4, Markham, ON L3P 1X3

📞 (905) 209-7200

🌐 taurusmortgages.com

Apply About employer

More about this job

Responsibilities

Manage mortgage files from application through approval and funding, ensuring completeness, compliance, timely progress, and clear communication with clients and partners. Maintain operational systems, coordinate lenders and service providers, support broker agents, improve processes, and oversee office administration.

Requirements

Requires at least three years of experience in mortgage operations, mortgage administration, or related financial services operations, along with strong knowledge of the Canadian residential mortgage process and insurer and lender requirements. Candidates must have strong organizational and communication skills, proficiency with mortgage CRM or document management platforms, and legal authorization to work in Canada.

Skills

Mortgage Operations
Canadian Residential Mortgage Process
Lender Coordination
Mortgage Application Review
Regulatory Compliance
CRM and Document Management
Client Communication
Process Improvement
File and Deadline Management
Broker Agent Support
Office Administration
Mortgage Underwriting Guidelines
Data Integrity
Onboarding

Benefits

Competitive Salary
Mentorship
On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

Mortgage Operations
Mortgage Administration
Residential Mortgages
Mortgage File Pipeline
Mortgage Applications
Lender Approval
Mortgage Funding
Canadian Lenders
CMHC
Sagen
Canada Guaranty
Stress Test Requirements
Mortgage CRM
Document Management
Filogix
Velocity
Newton Spark
FSRA Mortgage Agent License
FSRA Mortgage Broker License
Underwriting Guidelines
Compliance
Data Integrity
Process Improvement
Client Communications
Brokerage Operations
Office Administration

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