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Added 2 mins ago
GF
Group Fitness Instructor - Freestyle Fitness - Ajax Taunton and Westney
GoodLife Fitness
Ajax, ON
- Part-time
Provides feedback to the General Manager when necessary, from themselves or Members, about schedules, studios, classes etc., and seeks ways to help ensure positive Member experiences and…
Added 2 mins ago
GF
Fit4Less Host - Brantford Lynden Road
GoodLife Fitness
Brantford, ON
- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 2 mins ago
GF
Fit4Less Host - Scarborough Milner
GoodLife Fitness
Toronto, ON
- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 2 mins ago
CH
Dispatcher - Logistics Coordinator
Clean Harbors
Provost, AB
- Full-time
This is a high-volume role that will require exemplary customer service, ability to make quick decisions and maintain good communication lines between other divisions within the team on…
Added 2 mins ago
TS
Christmas Admin Assistant
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
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D
Account Manager, Real Estate Market
Desjardins
Montreal, QC · Quebec, QC · Desjardins Entreprises - Caisses de Groupes
- Full-time
Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the…
Added 2 mins ago
D
Market Development Manager
Desjardins
Quebec, QC · Desjardins Entreprises Québec
- Full-time
As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of…
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C
Relationship Manager, Commercial Banking
CIBC
Grande Prairie, AB
- Full-time
…Growth, Business Opportunities, Business Relationships, Client Service, Credit Management, Customer Experience (CX), Finance, Lending, Portfolio Management, Relationship Management, Risk…
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C
FOH Supervisor-The Rec Room Roundhouse Toronto
Cineplex
Toronto, ON · Roundhouse The Rec Room
- Part-time
…within the Rec Room and providing feedback to the employees and Service Manager to improve the Guest Service…
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Financial Planner
BMO
Edmonton, AB
- Full-time
Provides financial and investment planning and advice to deliver a solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed…
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BP
Gun Counter Associate
Bass Pro Shops
Edmonton, AB
- Part-time
Reporting to the Hardlines Group Sales Manager, a Gun Counter Outfitter requires the ability to safely handle firearms and adhere to provincial, federal and company firearm regulations.…
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B
SENIOR ACCOUNT MANAGER, FINANCING, SMALL BUSINESSES
BDC
Laval, QC
- Full-time
Do your clients and business contacts remember you for the soundness of your advice and your outstanding customer service?
Added 2 mins ago
TG
Shop Manager
Tommy Gun's Original Barbershop
Regina, SK
- Full-time
Exceptional Customer Service Skills - can you go above and beyond for every guest, every time
Added 2 mins ago
TR
Surface Operator (Casual) - 2026-043
The Regina Exhibition Association Limited
Regina, SK
- Other
Setting up and taking down for events in the building as per service orders including: identifying and troubleshooting maintenance problems, performing emergency repairs, following up on…
Added 2 mins ago
SD
Technical Project Manager
Symbiotic Digital
ON · Downsview Central, Ontario
- Contract
The Technical Project Manager will provide project and
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Senior Operations Associate, temporary 6-month contract
The Canada Life Assurance Company
London, ON
Reporting to the Associate Manager of Administration, you will be responsible for accurate and timely processing of financial and non-financial transactions for our clients' mutual fund…
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Life Cycle Engineering Lead
BWXT
Cambridge, ON
…Cycle Engineering activities, manage related projects under the Manager of Engineering Services, and provide technical guidance across inspections, evaluations, and documentation. You will…
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A
Responsable Qualité Livraison Propulsion / Propulsion Delivery Quality Manager
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency)…
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Contract Driving Instructor (Fort McMurray)
AMA - Alberta Motor Association
Fort McMurray, AB
- Full-time
Reporting to the Field Manager, you will provide quality vehicle instruction to students, following AMA’s instruction requirements and customer service standards.
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I
Operations Supervisor
Intelcom
Brockville, ON
- Full-time
Ensure high service standards and customer satisfaction.
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I
Operations Coordinator
Intelcom
New Richmond, QC
- Full-time
…Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge…
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Project Manager
Bell
Montreal, QC
The position of Project Manager has overall accountability for the delivery of a solution from the Pre-Sales phase through to the Close-out of projects. Project annual revenues ranging from…
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Office & Correspondence Coordinator
University of Toronto
Toronto, ON
Friendly, with a demonstrated customer-service orientation.
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Aide chauffeur
Purolator
Montreal, QC · Lachine, Queb
Excellentes compétences de service à la clientèle.
Added 2 mins ago
RM
Advisor Asset Management Peel Housing Corporation
Regional Municipality of Peel
Mississauga, ON
- Other
Reports to: Manager Planning & Performance Peel Housing Corporation

Meltwater

Account Manager

Toronto, ON, Canada

For this role, the base salary range is $61,000 – $65,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $61,000 – $65,000 CAD.
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Description

What We’re Looking For:

Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager II, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.

Meltwater offers more than employment - it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.

Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.

What You'll Do:

Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You'll Bring:

A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
Proficiency in English is required, with excellent written and verbal communication skills in both languages.
A minimum of 4 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
Ability to develop effective account plans and strategies aligned with customer goals.
A proactive approach to identifying and driving expansion opportunities within accounts.
Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 to 4 days a week based in Toronto
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview:

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $61,000 – $65,000 CAD.

The expected On-Target Earnings (OTE) range is $101,300 - $112,000 CAD, inclusive of base salary and performance-based variable pay.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Where You'll Work: 110 Spadina Ave Suite 600

Our Story

At Meltwater, we believe that when you have the right people

in the right environment, great things happen.

Our platform empowers our 27,000 customers around the world

by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and

find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas

and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations

across 25 countries around the world. No matter where you are,

you’ll work with people who care about your success and get the

support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Manage assigned SaaS accounts through renewals and sustainable growth, developing account plans and pursuing upselling and cross-selling opportunities. Collaborate with Customer Success and Renewals teams to strengthen customer engagement and retention, negotiate pricing, and address competitive threats.

Requirements

At least 4 years of account management experience is desired, with a proven record in growth and renewals in software or SaaS. A bachelor's degree or higher is preferred, along with strong strategic, communication, and collaboration skills and the ability to work in the Toronto office 3 to 4 days per week.

Skills

Account Management
SaaS Customer Management
Account Renewals
Account Growth
Customer Retention
Account Planning
Upselling
Cross-Selling
Pricing Negotiation
Customer Usage Analysis
Sales Strategy
Strategic Thinking
Written Communication
Verbal Communication

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Account Management
SaaS
Software
Account Renewals
Account Growth
Customer Retention
Account Plans
Upselling
Cross-Selling
Customer Success
Renewals
Pricing Negotiation
Stakeholder Engagement
Customer Usage Patterns
Sales Processes
Competitive Threats
Customer Satisfaction
Hybrid Work
Media Intelligence
Social Media Signals
Artificial Intelligence Signals

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