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Added 2 hours ago
Intern, Developer (Winter 2027)
Bombardier
Mississauga, ON
$17.95 to $31 CAD / hour
Volunteer
Engineer backend automation scripts and data integration pipelines with Python and SQL, leveraging operational data to drive real-time insights and transformation on the shop floor.
Added 4 hours ago
Client Support Specialist
Meltwater
Toronto, ON
Full-time
Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the…
Added 7 hours ago
AI Solutions Specialist - Co-op Student (Winter 2027)
Rodan Energy Solutions Inc.
Mississauga, ON
Internship
Integrate approved AI tools with systems, data sources, workflows, and documentation repositories where appropriate.
Added 8 hours ago
Sr Principal Field Advisor - AI & WF Transformation
UKG
Remote, Canada
Full-time · Remote
The Sr Principal Field Advisor of AI & WF Transformation is a senior customer-facing GTM specialist who partners with Enterprise Sales teams to accelerate strategic opportunities involving…
Added 9 hours ago
AI Enablement Specialist
Monachus Solutions
Vancouver, BC
$70,000 to $100,000 USD / year
Full-time
We’re hiring an AI Enablement Specialist to help Monachus strengthen and scale its existing approach to AI-enabled work.
Added 9 hours ago
Computer Vision Engineer, 3D
Mecka
Richmond Hill, ON
$200,000 to $230,000 CAD / year
Full-time
…temporal filtering, and inverse kinematics - backed by excellent software engineering - that turn those into clean, rigid, smooth, correctly-calibrated spatial data we can…
Added 10 hours ago
Talent Acquisition Specialist
Taiv
Winnipeg, MB
Full-time
We are looking for a Talent Acquisition Specialist to join our growing team!
Added 11 hours ago
Senior Manager, Software Engineering
BCI
Victoria, BC · CA Victoria
Full-time
You will lead a small, senior team extending the software and data platforms that BCI's Investment Operations department runs on, and you will be expected to stay in the codebase and the…
Added 11 hours ago
Specialist, Global Product Management
Mastercard
Toronto, ON
Full-time
The Mastercard Services global product team is seeking a Specialist to support the Mastercard Business Intelligence product. Mastercard Business Intelligence is at the heart of a business…
Added 11 hours ago
Technical Architect Director - PubSec - Mulesoft Canada
Emplo Inc.
Gatineau, QC
Full-time
The Director, Data Foundation Delivery is a senior leader who owns the strategy, architecture, and successful delivery of enterprise Data Foundation engagements for Salesforce Professional…
Added 12 hours ago
Business Support Specialist
Raymond James
Toronto, ON · Montreal, QC · Vancouver, BC
Full-time
As a Business Support Specialist, you will perform a variety of functions to support Raymond James’ Institutional Treasury Group. Including hands on experience with the operations side of…
Added 12 hours ago
Senior Workday Functional Specialist
Fanshawe College
London, ON
Full-time
As Workday becomes the foundation of our administrative ecosystem, access to accurate, timely, and actionable data is more important than ever. To support this evolving landscape, Fanshawe…
Added 12 hours ago
Senior Workday Functional Specialist
Fanshawe Toronto@ILAC
London, ON
Full-time
As Workday becomes the foundation of our administrative ecosystem, access to accurate, timely, and actionable data is more important than ever. To support this evolving landscape, Fanshawe…
Added 12 hours ago
Specialist I IT Web Application
Enbridge
Toronto, ON · Edmonton, AB · Calgary, AB · North York
Full-time
…excellence, innovation, and sustainable growth. We are looking for a Specialist I IT Web Application to help shape the future of our digital experience and technology ecosystem. In this…
Added 13 hours ago
Sr Principal Field Advisor - AI & WF Transformation
UKG
Canada
Full-time
The Sr Principal Field Advisor of AI & WF Transformation is a senior customer-facing GTM specialist who partners with Enterprise Sales teams to accelerate strategic opportunities involving…
Added 13 hours ago
Business Systems & Technology Lead
Robertson & Company Ltd.
Uxbridge, ON
$90,000 to $120,000 CAD / year
Full-time
Business Systems & Software Development Specialist - Manufacturing
Added 13 hours ago
Paid Media Specialist
STAN AI
Toronto, ON
$70,000 to $85,000 USD / year
Full-time
<p>We're hiring a Paid Media Specialist to own hands-on execution of our paid and lifecycle campaigns. Right now paid search, social, and landing page testing compete for time with list…
Added 13 hours ago
Associate GEO and SEO Specialist
MaintainX (An Autodesk Company)
Toronto, ON
$52,000 to $76,000 CAD / year
Full-time
…ChatGPT, Perplexity and Google's AI Overviews which maintenance software to consider, and our job is to make sure MaintainX is in that answer and described well. Today the work is run by…
Added 13 hours ago
ServiceNow Specialist
Payments Canada
Toronto, ON · Ottawa, ON
…Manager, ITSM Platform and Process Services, the ServiceNow Specialist will be a key member of the ServiceNow platform support team within the Service Management Office. They will be…
Added 14 hours ago
Technical Co-founder (CTO) - AI for Automotive Retail
FutureSight
Canada
Full-time
This isn't a weekend's worth of CRUD. Think dozens of specialist agents organized into a handful of coordinated workflows, sharing one memory, each one earning the right to act on its own…
Added 14 hours ago
Junior Solutions Specialist
Method Integration Inc.
Remote, Canada
$55,000 CAD / year
Full-time · Remote
…built around how they actually work. As a Junior Solutions Specialist, you'll be part of every step, from the first discovery call to go-live. You'll get to know each client's workflows,…
Added 15 hours ago
Expert en intelligence artificielle
LGS, an IBM Company
Quebec, QC
Full-time
Your Role We are looking for an artificial intelligence specialist to contribute to a strategic project focused on integrating AI capabilities into an internal platform. In this role, you…
Added 15 hours ago
Middleware Integration Specialist
Wissen Technology
Montreal, QC
Full-time
Improve the performance, observability, scalability, and reliability of systems by working with Software Development and Infrastructure Engineering teams.
Added 15 hours ago
Spécialiste principal(e), Opérations de ventes / Senior Sales Operations Specialist
Acumatica
Montreal, QC
Full-time
Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud…
Added 16 hours ago
Search Engine Optimization Specialist
TopHat HR
Toronto, ON · Greater Toronto Area, Canada
$75,000 to $80,000 CAD / year
Full-time
We're hiring on behalf of one of our growing SaaS clients for an experienced SEO Specialist to support their global organic growth strategy across traditional search engines and the rapidly…

Meltwater

Client Support Specialist

Toronto, ON, Canada

Pay: For this role, the base salary range is $44,000 - $65,000 CAD.
Job type: Full-time
Apply by: Nov 1, 2026
Experience: Bachelor’s degree or higher in any field, accompanied by a minimum of 3 years experience in business-to-business client support, preferably within the SaaS industry
Posting language: English
Posted: Oct 2, 2026

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Original job description

Description

What We’re Looking For:

Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.

Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.

Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.

What You’ll Do:

Manage a portfolio of Enterprise Premium Support clients
Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
Responsible for overseeing the completion of the customer's scope of work
Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
Architect and manage comprehensive global project structures by applying Boolean logic and rule-based frameworks to align global client strategy with cross-functional teams
Leverage Boolean methodology and structured data approaches to support global account analysis, case management, and insights generation
Translate complex data and technical findings into clear, actionable recommendations for customers and internal teams
Create, maintain, and update governance documentation for each client, detailing global project architecture and applying Boolean methodology to ensure structured, consistent, and scalable delivery across cross-functional teams
Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive (CSE) and/or Program Manager as needed
Work closely with the Customer Success Executive & Program Manager to continually enhance our enterprise support offerings through collaborative efforts
Support Customer Success Executive & Program Manager in completing operational tasks necessary for software and/or service deliveries
Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive & Program Manager in alignment among all stakeholders regarding the scope of Enterprise support
Prioritize and manage multiple concurrent customer initiatives, balancing urgency, impact, and effort across a global account portfolio
Apply strong business acumen to understand customer strategies, operational goals, and success metrics, aligning support activities accordingly
Collaborate effectively within a global delivery model, ensuring alignment, consistency, and execution excellence across regions
Act as a product expert within an account team, providing technical advice and guidance to both clients and internal stakeholders
Deliver demos, conduct client training, and show customers how to leverage the platform to achieve their specific business objectives
Expose clients to the full capabilities of the platform, ensuring they understand all features and potential use cases to maximize value

What You’ll Bring:

Bachelor’s degree or higher in any field, accompanied by a minimum of 3 years experience in business-to-business client support, preferably within the SaaS industry
Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
Strong analytical skills enabling effective problem-solving in business contexts
Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
Strong understanding of AI technologies, coupled with a personal curiosity and motivation to explore and stay up-to-date on the latest breakthroughs in the field
Applied structured problem-solving methodologies using Boolean logic and data structuring to guide analysis and decision-making
Ability to translate structured data and insights into clear, actionable recommendations for internal and external stakeholders
Highly organized, with the ability to effectively communicate milestones, status updates, and progress internally across cross-functional teams
Proactive in identifying challenges, risks, and opportunities to drive customer success and operational excellence
Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
Experience with large-scale enterprise implementations, understanding associated challenges and requirements
Proficient in Boolean logic and data structuring methodologies
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $44,000 - $65,000 CAD.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Where You’ll Work: 110 Spadina Ave, 6th floor, Toronto ON

Our Story

At Meltwater, we believe that when you have the right people

in the right environment, great things happen.

Our platform empowers our 27,000 customers around the world

by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and

find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas

and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations

across 25 countries around the world. No matter where you are,

you’ll work with people who care about your success and get the

support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Manage enterprise premium support clients, coordinate reactive requests and project delivery, and create structured search, dashboard, and governance frameworks using Boolean logic. Advise clients and internal teams, monitor support usage, deliver training and demonstrations, and collaborate across global teams to improve customer outcomes.

Requirements

Requires a bachelor’s degree or higher and at least three years of B2B client support experience, preferably in SaaS, along with proficiency in a major business domain. Candidates should bring strong analytical, communication, Boolean logic, data structuring, AI awareness, and cross-functional collaboration skills, as well as experience with enterprise implementations.

Skills

Enterprise Client Support
Customer Success
Boolean Logic
Data Structuring
Analytical Problem-Solving
Business Acumen
Project Management
Global Account Management
Cross-Functional Collaboration
Client Training
Product Demonstrations
Technical Guidance
Data Analysis
Written and Verbal Communication
AI Technology
SaaS

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Premium Support
Client Support
Customer Success
SaaS
Boolean Logic
Data Structuring
Searches
Dashboards
Governance Documentation
Global Project Architecture
Enterprise Implementations
Business-to-Business
Managed Services
Product Support
AI Technologies
Structured Problem-Solving
Data Analysis
Insights Generation
Case Management
Cross-Functional Teams
Global Delivery Model
Client Training
Product Demonstrations
Workflow Optimization
Scope Management
Business Acumen

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