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Added 2 mins ago
D
Section manager
Desjardins
Levis, QC
- Full-time
…optimize work processes to manage a portion of a subset of sales and operations activities. You are responsible for overseeing your group’s service offer and for developing and implementing…
Added 17 mins ago
RD
Technical Customer Success Manager
Redpanda Data
Canada
- Full-time
4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
Added 17 mins ago
TA
Automotive Finance Manager
Trotman Auto Group
Comox, BC
- Full-time
As a Finance Manager, you’ll be the financial services expert customers and the sales team rely on. You’ll navigate lender programs, structure financing solutions, present protection…
Added 17 mins ago
TA
Automotive Sales Manager
Trotman Auto Group
Comox, BC
- Full-time
Know how to recruit, coach, motivate, and develop sales talent
Added 17 mins ago
MC
Sr Manager of Sales - Growth Channels
Mattel Canada
Mississauga, ON
- Full-time
The Sr. Manager, Sales will lead the day-to-day management of one of Mattel’s retail partners. Reporting to the Head of Sales, this role is responsible for developing and executing account…
Added 47 mins ago
C
Part-Time Manager
Claire's
Belleville, ON
- $17 to $18 CAD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 47 mins ago
AC
Events Services Manager
Aramark Canada
Ottawa, ON
- Full-time
The Event Services Manager is responsible for planning all aspects of a client's event including the following:
Added 47 mins ago
L
Assistant Manager
LensCrafters
Ottawa, ON · Nepean, ON
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 47 mins ago
PG
Retail Store Manager | Pakenham
Petstock Group
Pakenham, ON
- Full-time
Take on the role of Store Manager at Petstock and lead a passionate team in delivering the world-class customer service we're known for, playing a key role in the success of the Petstock…
Added 47 mins ago
KD
Key Account Manager - Metro
Keurig Dr Pepper Canada
Mississauga, ON
- $86,200 to $115,000 CAD / year
- Full-time
The Key Account Manager is responsible for the effective development and implementation of the customer business plans for Metro Ontario/Food Basics. He/She will also be tasked with…
Added 47 mins ago
AT
Sales Business Development
Axis Technical Services
Burnaby, BC
- Full-time
We are seeking an experienced and well-connected Sales Business Development Manager to actively develop new business opportunities, expand our client base, and secure new projects and…
Added 47 mins ago
DG
Delivery Coordinator
Dilawri Group of Companies
Vancouver, BC
- Full-time
Advise the Sales & Leasing Consultant, Financial Services Manager and Sales Manager via e-mail, that the vehicle has been delivered
Added 47 mins ago
L
Manager, Financial Planning & Analysis | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
Reporting to the Senior Director, FP&A, the Manager, North America Retail Revenue leads revenue planning, reporting, and analysis for the North American retail business.
Added 47 mins ago
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Co-Manager
Walmart
Cobourg, ON
- Full-time
To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.…
Added 1 hour ago
J
Manager, Process Department
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Manager, Process Department based in Canada.
Added 1 hour ago
GA
Assistant Store Manager - CF Pacific Center
Groupe APP - APP Group
Vancouver, BC
- Full-time
Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.
Added 1 hour ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Thorold, ON
- Full-time
Pleasantview Memorial Gardens, located at Thorold, Ontario is currently recruiting a full-time Pre-Planning Sales Representative to join our Sales Office. Looking for a licensed Funeral…
Added 1 hour ago
D
AI Deployment Strategist
Didero
Toronto, ON
- Full-time
We're looking for someone with the instincts of a strong project manager: someone who can walk into a customer's messy process, dig into the details, map it out precisely, and run a tight,…
Added 1 hour ago
RP
Value Creation Lead
Rundle Partners
Toronto, ON
- Full-time
This is a hands-on builder role. You will act as a Product Manager, with the Professional Experience as the product. You will diagnose the pain points, design the solution, and ship it…
Added 1 hour ago
D
Senior AI Deployment Strategist
Didero
Toronto, ON
- Full-time
We're looking for someone with the instincts of a strong project manager: someone who can walk into a customer's messy process, dig into the details, map it out precisely, and run a tight,…
Added 1 hour ago
AB
Territory Sales Manager - Vancouver BC
Anastasia Beverly Hills
Vancouver, BC
- $85,000 to $90,000 CAD / year
- Full-time
The Territory Sales Manager is primarily responsible for achieving retail sales goals and staying within allocated spending budgets in an assigned territory. In this role you will work as a…
Added 1 hour ago
BH
Manager, Speciality Pharma Nurse
Bayshore HealthCare
ON · Ontario, Canada
- Contract
The Specialty Pharma Nursing Manager BSRx hereinafter referred to as the “SPNM”, reporting directly to the Regional Operations Manager Specialty Nursing under the direction of the Senior…
Added 1 hour ago
K
Seasonal Sales Associate (Toronto Premium Outlets)
Knix
Milton, ON
- $19.7 CAD / hour
- Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 1 hour ago
R
Assistant Store Manager
RONA
Surrey, BC
- $65,000 to $78,000 CAD / year
- Full-time
Drive execution of all service, sales and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed
Added 1 hour ago
BI
Field Service Representative,
Baxter International Inc.
AB · Edmonton, AB
- Full-time
Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.

Meltwater

Client Support Specialist

Toronto, ON, Canada

For this role, the base salary range is $44,000 - $65,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $44,000 - $65,000 CAD.
Job type: Full-time
Apply by: Dec 5, 2026
Experience: Bachelor’s degree or higher in any field, accompanied by a minimum of 3 years experience in business-to-business client support, preferably within the SaaS industry
Posting language: English
Posted: Nov 5, 2026

Original job description

Description

What We’re Looking For:

Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.

Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.

Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.

What You’ll Do:

Manage a portfolio of Enterprise Premium Support clients
Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
Responsible for overseeing the completion of the customer's scope of work
Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
Architect and manage comprehensive global project structures by applying Boolean logic and rule-based frameworks to align global client strategy with cross-functional teams
Leverage Boolean methodology and structured data approaches to support global account analysis, case management, and insights generation
Translate complex data and technical findings into clear, actionable recommendations for customers and internal teams
Create, maintain, and update governance documentation for each client, detailing global project architecture and applying Boolean methodology to ensure structured, consistent, and scalable delivery across cross-functional teams
Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive (CSE) and/or Program Manager as needed
Work closely with the Customer Success Executive & Program Manager to continually enhance our enterprise support offerings through collaborative efforts
Support Customer Success Executive & Program Manager in completing operational tasks necessary for software and/or service deliveries
Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive & Program Manager in alignment among all stakeholders regarding the scope of Enterprise support
Prioritize and manage multiple concurrent customer initiatives, balancing urgency, impact, and effort across a global account portfolio
Apply strong business acumen to understand customer strategies, operational goals, and success metrics, aligning support activities accordingly
Collaborate effectively within a global delivery model, ensuring alignment, consistency, and execution excellence across regions
Act as a product expert within an account team, providing technical advice and guidance to both clients and internal stakeholders
Deliver demos, conduct client training, and show customers how to leverage the platform to achieve their specific business objectives
Expose clients to the full capabilities of the platform, ensuring they understand all features and potential use cases to maximize value

What You’ll Bring:

Bachelor’s degree or higher in any field, accompanied by a minimum of 3 years experience in business-to-business client support, preferably within the SaaS industry
Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
Strong analytical skills enabling effective problem-solving in business contexts
Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
Strong understanding of AI technologies, coupled with a personal curiosity and motivation to explore and stay up-to-date on the latest breakthroughs in the field
Applied structured problem-solving methodologies using Boolean logic and data structuring to guide analysis and decision-making
Ability to translate structured data and insights into clear, actionable recommendations for internal and external stakeholders
Highly organized, with the ability to effectively communicate milestones, status updates, and progress internally across cross-functional teams
Proactive in identifying challenges, risks, and opportunities to drive customer success and operational excellence
Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
Experience with large-scale enterprise implementations, understanding associated challenges and requirements
Proficient in Boolean logic and data structuring methodologies
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $44,000 - $65,000 CAD.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Where You’ll Work: 110 Spadina Ave, 6th floor, Toronto ON

Our Story

At Meltwater, we believe that when you have the right people

in the right environment, great things happen.

Our platform empowers our 27,000 customers around the world

by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and

find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas

and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations

across 25 countries around the world. No matter where you are,

you’ll work with people who care about your success and get the

support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Manage a portfolio of enterprise premium-support clients, coordinate requests and delivery across internal teams, and oversee client scopes, project structures, and governance documentation. Provide product expertise, training, demonstrations, and actionable data-driven recommendations while collaborating with Customer Success and Program Management to improve service delivery.

Requirements

Requires a bachelor’s degree or higher and at least three years of B2B client-support experience, preferably in SaaS, along with proficiency in a major business domain. Candidates should bring strong analytical, communication, Boolean logic, and data-structuring skills, experience with enterprise implementations, and the ability to collaborate across teams; English proficiency and legal authorization to work in the hiring country are also required.

Skills

Enterprise Client Support
Customer Success
Boolean Logic
Data Structuring
Analytical Problem-Solving
Business Acumen
SaaS
Project Management
Cross-Functional Collaboration
Client Training
Product Demonstrations
Technical Guidance
Data Analysis
Stakeholder Communication
Enterprise Implementations
AI Technologies

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Premium Support
Client Support
Customer Success
SaaS
Boolean Logic
Data Structuring
Searches
Dashboards
Global Project Architecture
Governance Documentation
Structured Data
Data Analysis
Insights Generation
Case Management
Managed Services
Product Support
Enterprise Implementations
AI Technologies
Business Domain Expertise
Cross-Functional Collaboration
Project Management
Client Training
Product Demonstrations
Workflow Optimization
Stakeholder Management
Operational Excellence

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