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Added 24 mins ago
AC
Manager, National Tax Services
ACCA Careers
Winnipeg, MB
- Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…
Added 39 mins ago
TP
Senior Electrical Engineer A
Tetra Pak
Toronto, ON
- $110,800 to $158,200 CAD / year
- Full-time
The ideal candidate will have strong leadership and interpersonal skills and will bring expertise in electrical solutions with a commitment to customer focus, quality and innovation. This…
Added 39 mins ago
TS
Assistant Project Manager – ICI Construction
TalentSphere Staffing Solutions
Peterborough, ON
- Full-time
This is a hands-on, site-focused opportunity suited to an Assistant Project Manager or experienced Project Coordinator with strong technical knowledge, excellent problem-solving abilities…
Added 39 mins ago
TP
Senior Automation Engineer A
Tetra Pak
Toronto, ON
- $110,800 to $158,200 CAD / year
- Full-time
The ideal candidate will have strong leadership and interpersonal skills and will bring expertise in electrical solutions with a commitment to customer focus, quality and innovation. This…
Added 39 mins ago
RG
Project Manager - Building Restoration
RecruitPod Global
Calgary, AB
- $95,000 to $125,000 CAD / year
- Full-time
As a Project Manager within the Building Restoration Consulting Team, you will oversee projects through all phases, from initial design and planning to construction and final delivery.…
Added 39 mins ago
Automation Specialist / Engineer - Process Systems & Software
Spartan Controls Ltd.
Burnaby, BC
Reporting to the Manager, Projects and Lifecycle Services, the successful candidate will work within a Process Systems & Software team applying their knowledge and experience in control…
Added 39 mins ago
Territory Manager
Spartan Controls Ltd.
Edmonton, AB
Working closely with Account Managers, Industry Leads, Technical Specialists, Application Specialists and Operations teams, and reporting to the Sales Manager, the successful candidate will…
Added 39 mins ago
E
Project Accountant
EllisDon
Calgary, AB
- Full-time
…to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there…
Added 39 mins ago
T
Trade Compliance Manager
Thales
Ottawa, ON · Montreal, QC
- Full-time
…defence, security and space, our architects design innovative solutions that make our tomorrow's…
Added 39 mins ago
T
Applied Machine Learning Scientist I
TD
Toronto, ON · Montreal, QC
- Full-time
…primarily focused on Generative AI, including LLM-based and agentic solutions, while also offering opportunities to work on predictive machine learning use cases. You'll contribute across…
Added 54 mins ago
S
Software Engineering Manager, Enterprise
Spellbook
Remote, Canada
- Full-time
- Remote
We're looking for an Engineering Manager to lead the team that builds, deploys and customizes Spellbook for our enterprise customers. You'll own engineering's side of enterprise: what we…
Added 54 mins ago
'
Forward Deployment Engineer
''
Toronto, ON
- Full-time
This role is not a traditional project manager or product manager position. It is designed to sit close to the business, translate operational challenges into deployable technical…
Added 1 hour ago
PE
Structural Engineer
PTW Energy Services
Calgary, AB
- Full-time
We're looking for a collaborative engineer who enjoys solving technical challenges and delivering innovative structural solutions.
Added 1 hour ago
S
Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
At SaskTel, this position is referred to as Client Technology Manager-IS (Corp Data Management)
Added 1 hour ago
LV
MANAGER-EN
La Vie En Rose
Peterborough, ON
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 1 hour ago
NC
Senior Associate Planner
Nelson\Nygaard Consulting Associates
Vancouver, BC
- $95,000 to $140,000 CAD / year
- Full-time
…project managers, policy analysts, and engineers brings deep technical expertise in transit and mobility systems, paired with strong capabilities in governance, finance, and policy. We lead…
Added 1 hour ago
PH
Manager, Business Function Products, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
…systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is…
Added 1 hour ago
BF
Directeur(trice), Groupe des réparations structurales / Manager, Engineering Field Repairs
Bell Flight
Mirabel, QC
- Full-time
Diriger l'équipe de réparation structurale ainsi que fournir la direction, les objectifs et la vision de l'organisation Solutions Client.
Added 1 hour ago
M
Client Support Specialist
Meltwater
Toronto, ON
- Full-time
…Support Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice…
Added 1 hour ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects…
Added 1 hour ago
SI
DUTY MANAGER, GSE Mechanic
Swissport International AG
Winnipeg, MB
- Full-time
…provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer…
Added 1 hour ago
FB
Senior Project Manager
Forbes Bros. Group of Companies
Calgary, AB
- Full-time
The Senior Project Manager leads complex utility, energy, and infrastructure projects from early contractor involvement and pre-construction through engineering, procurement, construction,…
Added 1 hour ago
FB
Senior Project Manager
Forbes Bros. Group of Companies
Winnipeg, MB
- Full-time
The Senior Project Manager leads complex utility, energy, and infrastructure projects from early contractor involvement and pre-construction through engineering, procurement, construction,…
Added 1 hour ago
A
Product Development Lead
ARC'TERYX
North Vancouver, BC
- Full-time
As the Product Development Lead, you lead a specialized team of Product Developers through the development of our most technical products. Your efforts focus on managing a product from…
Added 1 hour ago
MC
Project Coordinator – Light Industrial/Commercial
MatchBox Consulting Group
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Contract
Project Coordinator / Assistant Project Manager – General Contracting

Meltwater

Client Support Specialist

Toronto, ON, Canada

For this role, the base salary range is $44,000 - $65,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $44,000 - $65,000 CAD.
Job type: Full-time
Apply by: Dec 5, 2026
Experience: Bachelor’s degree or higher in any field, accompanied by a minimum of 3 years experience in business-to-business client support, preferably within the SaaS industry
Posting language: English
Posted: Nov 5, 2026

Original job description

Description

What We’re Looking For:

Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.

Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.

Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.

What You’ll Do:

Manage a portfolio of Enterprise Premium Support clients
Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
Responsible for overseeing the completion of the customer's scope of work
Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
Architect and manage comprehensive global project structures by applying Boolean logic and rule-based frameworks to align global client strategy with cross-functional teams
Leverage Boolean methodology and structured data approaches to support global account analysis, case management, and insights generation
Translate complex data and technical findings into clear, actionable recommendations for customers and internal teams
Create, maintain, and update governance documentation for each client, detailing global project architecture and applying Boolean methodology to ensure structured, consistent, and scalable delivery across cross-functional teams
Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive (CSE) and/or Program Manager as needed
Work closely with the Customer Success Executive & Program Manager to continually enhance our enterprise support offerings through collaborative efforts
Support Customer Success Executive & Program Manager in completing operational tasks necessary for software and/or service deliveries
Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive & Program Manager in alignment among all stakeholders regarding the scope of Enterprise support
Prioritize and manage multiple concurrent customer initiatives, balancing urgency, impact, and effort across a global account portfolio
Apply strong business acumen to understand customer strategies, operational goals, and success metrics, aligning support activities accordingly
Collaborate effectively within a global delivery model, ensuring alignment, consistency, and execution excellence across regions
Act as a product expert within an account team, providing technical advice and guidance to both clients and internal stakeholders
Deliver demos, conduct client training, and show customers how to leverage the platform to achieve their specific business objectives
Expose clients to the full capabilities of the platform, ensuring they understand all features and potential use cases to maximize value

What You’ll Bring:

Bachelor’s degree or higher in any field, accompanied by a minimum of 3 years experience in business-to-business client support, preferably within the SaaS industry
Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
Strong analytical skills enabling effective problem-solving in business contexts
Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
Strong understanding of AI technologies, coupled with a personal curiosity and motivation to explore and stay up-to-date on the latest breakthroughs in the field
Applied structured problem-solving methodologies using Boolean logic and data structuring to guide analysis and decision-making
Ability to translate structured data and insights into clear, actionable recommendations for internal and external stakeholders
Highly organized, with the ability to effectively communicate milestones, status updates, and progress internally across cross-functional teams
Proactive in identifying challenges, risks, and opportunities to drive customer success and operational excellence
Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
Experience with large-scale enterprise implementations, understanding associated challenges and requirements
Proficient in Boolean logic and data structuring methodologies
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $44,000 - $65,000 CAD.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Where You’ll Work: 110 Spadina Ave, 6th floor, Toronto ON

Our Story

At Meltwater, we believe that when you have the right people

in the right environment, great things happen.

Our platform empowers our 27,000 customers around the world

by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and

find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas

and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations

across 25 countries around the world. No matter where you are,

you’ll work with people who care about your success and get the

support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Manage a portfolio of enterprise premium-support clients, coordinate requests and delivery across internal teams, and oversee client scopes, project structures, and governance documentation. Provide product expertise, training, demonstrations, and actionable data-driven recommendations while collaborating with Customer Success and Program Management to improve service delivery.

Requirements

Requires a bachelor’s degree or higher and at least three years of B2B client-support experience, preferably in SaaS, along with proficiency in a major business domain. Candidates should bring strong analytical, communication, Boolean logic, and data-structuring skills, experience with enterprise implementations, and the ability to collaborate across teams; English proficiency and legal authorization to work in the hiring country are also required.

Skills

Enterprise Client Support
Customer Success
Boolean Logic
Data Structuring
Analytical Problem-Solving
Business Acumen
SaaS
Project Management
Cross-Functional Collaboration
Client Training
Product Demonstrations
Technical Guidance
Data Analysis
Stakeholder Communication
Enterprise Implementations
AI Technologies

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Premium Support
Client Support
Customer Success
SaaS
Boolean Logic
Data Structuring
Searches
Dashboards
Global Project Architecture
Governance Documentation
Structured Data
Data Analysis
Insights Generation
Case Management
Managed Services
Product Support
Enterprise Implementations
AI Technologies
Business Domain Expertise
Cross-Functional Collaboration
Project Management
Client Training
Product Demonstrations
Workflow Optimization
Stakeholder Management
Operational Excellence

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