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Added 8 mins ago
F
Senior Mobile Engineer (React Native)
Fig
Toronto, ON
- Full-time
You're a React Native specialist with deep experience shipping production apps, from developer tooling through to release pipelines. You're comfortable across the stack in TypeScript,…
Added 8 mins ago
FC
Security Specialist
FedEx Canada
Mississauga, ON
- Full-time
…Canada Ltd and FedEx Ground Canada Ltd directly; supports FedEx Office and Trade Networks as required regionally. Investigates all security incidents; suspected pilferage and theft of…
Added 9 mins ago
Client Scam Intervention Specialist | Evening Shift (2:00 PM-10:00 PM)
Scotiabank
Toronto, ON · Scarborough, ON
The Client Scam Intervention Specialist is responsible for protecting clients and the Bank by reviewing scam-related alerts and referrals, assessing scam risk, and engaging directly with…
Added 24 mins ago
MC
Corporate Communications Specialist
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- $59,800 to $85,000 CAD / year
- Full-time
Reporting to the Director, Corporate Communications, the Corporate Communications Specialist helps design and continuously improve Meridian's digital employee communications experience,…
Added 24 mins ago
TM
Sales Support Specialist - Central Zone
Toyota Motor Corporation
Toyota Canada Inc - Central Zone Office
- Full-time
…field staff to concentrate on Dealer operations. The Sales Support Specialist will work closely with the Zone Sales Manager - Central to monitor inventory levels, provide accurate data and…
Added 39 mins ago
E
Technical Service Representative
Epiroc
Rouyn-Noranda, QC
- Full-time
The Technical Service Representative’s role is to be a drilling specialist to support customers in the region and throughout the country as required. In addition, to ensure business growth…
Added 39 mins ago
DC
Executive Director, Marketing & Brand
Diabetes Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Location: Our National Office is located at 1000–170 University Avenue, Toronto, Ontario. This position is open to candidates who currently reside within the Greater Toronto Area (GTA).…
Added 39 mins ago
C
Social Media Marketing Specialist
Cella
Toronto, ON
- $35 to $39 CAD / hour
- Contract
We are seeking a talented and creative Social Marketing Specialist to join our client's Candidate Attraction team. In this role, you will play a key part in attracting top talent by shaping…
Added 39 mins ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Hamilton, ON
- Full-time
The Experience & Matter Intelligence Specialist is responsible for ensuring the Firm's deals, cases, and advisory work are systematically and strategically captured and catalogued. This…
Added 40 mins ago
Quality Improvement Specialist
College of Pharmacists of British Columbia
Vancouver, BC
Reporting to the Director of Quality Assurance, the Quality Improvement Specialist supports the design, development, implementation, and ongoing administration of CPBC’s mandatory Quality…
Added 40 mins ago
Executive Director, Marketing & Brand
Diabetes Canada / National Diabetes Trust
Toronto, ON · ON
Location: Our National Office is located at 1000–170 University Avenue, Toronto, Ontario. This position is open to candidates who currently reside within the Greater Toronto Area (GTA).…
Added 40 mins ago
TE
Regulatory & Field Compliance Specialist
TC Energy
Calgary, AB
- Full-time
Our Canadian Regulatory Compliance, Canada Gas team is currently looking to add a Regulatory Compliance Specialist based in Calgary, AB.
Added 55 mins ago
IT Specialist
Ambyint
Calgary, AB
About the role - Our IT Specialist owns and supports the digital systems that enable employees to work effectively across the organization. This role administers Google Workspace, Slack,…
Added 55 mins ago
Financial Planner, Scotia Financial Planning - Calgary
Scotiabank
Calgary, AB
“Please note that Scotiabank offers various investment specialist opportunities. If you are interested in learning more about this role, please review our “Financial Advisor Investment and…
Added 1 hour ago
CO
Quality Improvement Specialist
College of Pharmacists of British Columbia
Vancouver, BC
- Full-time
Reporting to the Director of Quality Assurance, the Quality Improvement Specialist supports the design, development, implementation, and ongoing administration of CPBC’s mandatory Quality…
Added 1 hour ago
UO
Analyst, Project Maintenance
University of Calgary
Calgary, AB
- Full-time
…including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based…
Added 1 hour ago
BH
Distribution Engineer (Burnaby or Victoria)
BC Hydro
BC · British Columbia, Canada
- Full-time
This posting is intended to support both Distribution Engineering – Projects and Distribution Engineering – Regional roles under a single intake, with positions available in both Burnaby…
Added 1 hour ago
W
Power Apps & Document Control Specialist
Worley
AB · Edmonton, AB
- Full-time
Worley Canada Construction is seeking a Power Apps & Document Control Specialist to support our engineering, construction, and project teams.
Added 1 hour ago
K
Sea Logistics Customer Care Specialist
Kuehne+Nagel
AB · Edmonton, AB
- Full-time
…will collaborate closely with operations, provide proactive support, and help customers navigate the complexities of international transportation with…
Added 1 hour ago
NR
Inventory Specialist
NBM Railways
Saint John, NB
- Full-time
The Inventory Specialist is responsible for the efficient oversight, control, and reporting of inventory and equipment within the MOW Department. Managing high inventory value, this role…
Added 1 hour ago
Talent Acquisition Specialist
Bayshore
Mississauga, ON
…Recruitment professionals in the role of Talent Acquisition Specialist. If you are a driven, results oriented person with a drive to succeed, this role may be right for…
Added 1 hour ago
MH
Accounts Payable Specialist
Mattamy Homes
Canada
- Full-time
We are seeking a motivated, detail-oriented Accounts Payable Specialist with a strong AP foundation and an interest in automation, process improvement, technology, and data. The ideal…
Added 1 hour ago
CP
Sample & Inventory Specialist
CuBE Packaging Solutions Inc.
Aurora, ON
- Full-time
Reporting to the Director of Marketing, the Sample & Inventory Specialist is responsible for the end-to-end coordination of Foodservice and Retail customer samples, combining sample…
Added 1 hour ago
MD
IT Advanced Business Analyst - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 4
Added 1 hour ago
MD
Data Engineer - ITS3 or ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 3 or 4

Meltwater

Client Support Specialist

Toronto, ON, Canada

For this role, the base salary range is $44,000 - $65,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $44,000 - $65,000 CAD.
Job type: Full-time
Apply by: Dec 5, 2026
Experience: Bachelor’s degree or higher in any field, accompanied by a minimum of 3 years experience in business-to-business client support, preferably within the SaaS industry
Posting language: English
Posted: Nov 5, 2026

Original job description

Description

What We’re Looking For:

Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.

Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.

Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.

What You’ll Do:

Manage a portfolio of Enterprise Premium Support clients
Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
Responsible for overseeing the completion of the customer's scope of work
Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
Architect and manage comprehensive global project structures by applying Boolean logic and rule-based frameworks to align global client strategy with cross-functional teams
Leverage Boolean methodology and structured data approaches to support global account analysis, case management, and insights generation
Translate complex data and technical findings into clear, actionable recommendations for customers and internal teams
Create, maintain, and update governance documentation for each client, detailing global project architecture and applying Boolean methodology to ensure structured, consistent, and scalable delivery across cross-functional teams
Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive (CSE) and/or Program Manager as needed
Work closely with the Customer Success Executive & Program Manager to continually enhance our enterprise support offerings through collaborative efforts
Support Customer Success Executive & Program Manager in completing operational tasks necessary for software and/or service deliveries
Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive & Program Manager in alignment among all stakeholders regarding the scope of Enterprise support
Prioritize and manage multiple concurrent customer initiatives, balancing urgency, impact, and effort across a global account portfolio
Apply strong business acumen to understand customer strategies, operational goals, and success metrics, aligning support activities accordingly
Collaborate effectively within a global delivery model, ensuring alignment, consistency, and execution excellence across regions
Act as a product expert within an account team, providing technical advice and guidance to both clients and internal stakeholders
Deliver demos, conduct client training, and show customers how to leverage the platform to achieve their specific business objectives
Expose clients to the full capabilities of the platform, ensuring they understand all features and potential use cases to maximize value

What You’ll Bring:

Bachelor’s degree or higher in any field, accompanied by a minimum of 3 years experience in business-to-business client support, preferably within the SaaS industry
Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
Strong analytical skills enabling effective problem-solving in business contexts
Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
Strong understanding of AI technologies, coupled with a personal curiosity and motivation to explore and stay up-to-date on the latest breakthroughs in the field
Applied structured problem-solving methodologies using Boolean logic and data structuring to guide analysis and decision-making
Ability to translate structured data and insights into clear, actionable recommendations for internal and external stakeholders
Highly organized, with the ability to effectively communicate milestones, status updates, and progress internally across cross-functional teams
Proactive in identifying challenges, risks, and opportunities to drive customer success and operational excellence
Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
Experience with large-scale enterprise implementations, understanding associated challenges and requirements
Proficient in Boolean logic and data structuring methodologies
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $44,000 - $65,000 CAD.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Where You’ll Work: 110 Spadina Ave, 6th floor, Toronto ON

Our Story

At Meltwater, we believe that when you have the right people

in the right environment, great things happen.

Our platform empowers our 27,000 customers around the world

by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and

find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas

and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations

across 25 countries around the world. No matter where you are,

you’ll work with people who care about your success and get the

support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Manage a portfolio of enterprise premium-support clients, coordinate requests and delivery across internal teams, and oversee client scopes, project structures, and governance documentation. Provide product expertise, training, demonstrations, and actionable data-driven recommendations while collaborating with Customer Success and Program Management to improve service delivery.

Requirements

Requires a bachelor’s degree or higher and at least three years of B2B client-support experience, preferably in SaaS, along with proficiency in a major business domain. Candidates should bring strong analytical, communication, Boolean logic, and data-structuring skills, experience with enterprise implementations, and the ability to collaborate across teams; English proficiency and legal authorization to work in the hiring country are also required.

Skills

Enterprise Client Support
Customer Success
Boolean Logic
Data Structuring
Analytical Problem-Solving
Business Acumen
SaaS
Project Management
Cross-Functional Collaboration
Client Training
Product Demonstrations
Technical Guidance
Data Analysis
Stakeholder Communication
Enterprise Implementations
AI Technologies

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Premium Support
Client Support
Customer Success
SaaS
Boolean Logic
Data Structuring
Searches
Dashboards
Global Project Architecture
Governance Documentation
Structured Data
Data Analysis
Insights Generation
Case Management
Managed Services
Product Support
Enterprise Implementations
AI Technologies
Business Domain Expertise
Cross-Functional Collaboration
Project Management
Client Training
Product Demonstrations
Workflow Optimization
Stakeholder Management
Operational Excellence

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