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Added 1 min ago
MS
NEW TECHNOLOGIES AND DIGITAL TRANSFORMATION CONSULTANT ZURICH
Management Solutions
Zurich, ON
- Internship
…Transformation, Organization and Efficiency, etc.), implementation of specialist technologies for digital transformation (architecture definition, Big Data, solutions development, tool…
Added 17 mins ago
Community Health Nurse - Registered Nurse - South Fraser
Fraser Health
Surrey, BC
…primary care provider (Nurse Practitioner, Physician, other specialist(s)) and family/supports regarding client care planning; supports clients and families, as client care is transitioned…
Added 17 mins ago
P
Talent Acquisition Specialist
Punt
Vancouver, BC
- Full-time
…growth, we are looking for an intermediate Talent Acquisition Specialist to own full-cycle recruitment. This is a hybrid role, with three days in the office (M, W, F) at our downtown…
Added 32 mins ago
OH
Senior Specialist, Technical-1
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Added 1 hour ago
M
Client Support Specialist
Meltwater
Toronto, ON
- Full-time
Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the…
Added 1 hour ago
FH
Clinical Nurse Specialist (CNS) - Pediatric Population
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
Fraser Health is seeking a dedicated and experienced Clinical Nurse Specialist (CNS), Pediatric Populations to provide advanced clinical leadership and nursing expertise across pediatric…
Added 1 hour ago
Agentic Evaluation & Testing Specialist, Kitchener, ON
Siemens
Kitchener, ON
We are seeking a System Testing and Agent Evaluation Specialist to join Siemens Digital Industries Operations Software at our AI hub in Canada. You make change verifiable in a product that…
Added 1 hour ago
C
Firmware QA Specialist
Corinex
Vancouver, BC
- Full-time
We are seeking a Firmware QA Specialist to join our R&D team in Vancouver. You will help ensure the quality and reliability of firmware and embedded software used in our smart-grid…
Added 1 hour ago
M
RQ11857 - Systems Administrator/Operations Support Specialist - Senior
Maarut
Toronto, ON
- Contract
Perform software upgrades, apply patches, and provide
Added 2 hours ago
JH
Junior Forensic Engineering Specialist
J.S. Held LLC
Oakville, ON
- Full-time
We are seeking a Junior Forensic Engineering Specialist to join our Accident Reconstruction team in Oakville, ON. This is an exciting opportunity for a curious, hands-on individual…
Added 2 hours ago
AE
Data Specialist
Agnico Eagle Mines Limited
Kirkland Lake, ON
- Full-time
…and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading…
Added 2 hours ago
SC
Service Ontario - Customer Support Specialist (Part Time)
Staples Canada
Tillsonburg, ON
- $18.2 to $20.15 CAD / hour
- Part-time
…environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and…
Added 2 hours ago
SC
Service Ontario - Customer Support Specialist (Part Time)
Staples Canada
Strathroy, ON
- $18.2 to $20.15 CAD / hour
- Part-time
…environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and…
Added 2 hours ago
JR
Spécialiste, entretien, conformité et projets / Specialist, Maintenance, Compliance & Projects
Jubilant Radiopharma
Kirkland, QC
- Full-time
…we offer exciting opportunities for professional growth and development, along with a collaborative work environment where your contributions are valued and…
Added 2 hours ago
UO
Communications Specialist, Office of the VP (Finance and Services) and CFO
University of Calgary
Calgary, AB
- Full-time
The Office of the VP (Finance and Services) and CFO is currently seeking a Full-time Regular Communications Specialist.
Added 2 hours ago
Enterprise Systems Administrator
Mohawk College
Hamilton, ON
Added 2 hours ago
CA
AI & Data Systems Specialist
Capital Automotive Group
Regina, SK · Ford Regina New
- Full-time
Monitor and maintain live and in-development systems built on Google Cloud: Cloud Run services and jobs, Cloud Scheduler, Cloud Storage, BigQuery, and Google’s AI search and Gemini services.
Added 2 hours ago
Agentic AI Security Specialist, Kitchener, ON
Siemens
Kitchener, ON
We are seeking an Agentic AI Security Specialist to join Siemens Digital Industries Operations Software at our AI hub in Canada.
Added 2 hours ago
S
D365 Project Manager
Semex
Guelph, ON
- Full-time
…dedicated delivery role complements the D365 Business Process Specialist Lead, who owns business-process and functional alignment. The Project Manager ensures that decisions, resources,…
Added 2 hours ago
JH
Junior Forensic Engineering Specialist
J.S. Held LLC
Oakville, ON
- Full-time
We are seeking a Junior Forensic Engineering Specialist to join our Accident Reconstruction team in Oakville, ON. This is an exciting opportunity for a curious, hands-on individual…
Added 3 hours ago
T
Sr. IT Data Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Surrey, BC
- Full-time
…primary care provider (Nurse Practitioner, Physician, other specialist(s)) and family/supports regarding client care planning; supports clients and families, as client care is transitioned…
Added 3 hours ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Surrey, BC
- Full-time
…primary care provider (Nurse Practitioner, Physician, other specialist(s)) and family/supports regarding client care planning; supports clients and families, as client care is transitioned…
Added 3 hours ago
OG
Spécialiste du soutien technique / Technical Support Specialist
OEC Group (Canada)
Montreal, QC
- Full-time
We are looking for a customer-focused and technically driven Technical Support Specialist to support the day-to-day technology needs of our employees. Reporting to the IT Manager, this role…
Added 3 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Hospital to Home Department is currently seeking a Permanent Full-Time Clinical Nurse Specialist Navigator to join their healthcare team.

Meltwater

Client Support Specialist

Toronto, ON, Canada

For this role, the base salary range is $44,000 - $65,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $44,000 - $65,000 CAD.
Job type: Full-time
Apply by: Dec 5, 2026
Experience: Bachelor’s degree or higher in any field, accompanied by a minimum of 3 years experience in business-to-business client support, preferably within the SaaS industry
Posting language: English
Posted: Nov 5, 2026

Original job description

Description

What We’re Looking For:

Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.

Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.

Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.

What You’ll Do:

Manage a portfolio of Enterprise Premium Support clients
Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
Responsible for overseeing the completion of the customer's scope of work
Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
Architect and manage comprehensive global project structures by applying Boolean logic and rule-based frameworks to align global client strategy with cross-functional teams
Leverage Boolean methodology and structured data approaches to support global account analysis, case management, and insights generation
Translate complex data and technical findings into clear, actionable recommendations for customers and internal teams
Create, maintain, and update governance documentation for each client, detailing global project architecture and applying Boolean methodology to ensure structured, consistent, and scalable delivery across cross-functional teams
Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive (CSE) and/or Program Manager as needed
Work closely with the Customer Success Executive & Program Manager to continually enhance our enterprise support offerings through collaborative efforts
Support Customer Success Executive & Program Manager in completing operational tasks necessary for software and/or service deliveries
Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive & Program Manager in alignment among all stakeholders regarding the scope of Enterprise support
Prioritize and manage multiple concurrent customer initiatives, balancing urgency, impact, and effort across a global account portfolio
Apply strong business acumen to understand customer strategies, operational goals, and success metrics, aligning support activities accordingly
Collaborate effectively within a global delivery model, ensuring alignment, consistency, and execution excellence across regions
Act as a product expert within an account team, providing technical advice and guidance to both clients and internal stakeholders
Deliver demos, conduct client training, and show customers how to leverage the platform to achieve their specific business objectives
Expose clients to the full capabilities of the platform, ensuring they understand all features and potential use cases to maximize value

What You’ll Bring:

Bachelor’s degree or higher in any field, accompanied by a minimum of 3 years experience in business-to-business client support, preferably within the SaaS industry
Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
Strong analytical skills enabling effective problem-solving in business contexts
Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
Strong understanding of AI technologies, coupled with a personal curiosity and motivation to explore and stay up-to-date on the latest breakthroughs in the field
Applied structured problem-solving methodologies using Boolean logic and data structuring to guide analysis and decision-making
Ability to translate structured data and insights into clear, actionable recommendations for internal and external stakeholders
Highly organized, with the ability to effectively communicate milestones, status updates, and progress internally across cross-functional teams
Proactive in identifying challenges, risks, and opportunities to drive customer success and operational excellence
Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
Experience with large-scale enterprise implementations, understanding associated challenges and requirements
Proficient in Boolean logic and data structuring methodologies
Excellent written and verbal communication skills in English.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $44,000 - $65,000 CAD.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Where You’ll Work: 110 Spadina Ave, 6th floor, Toronto ON

Our Story

At Meltwater, we believe that when you have the right people

in the right environment, great things happen.

Our platform empowers our 27,000 customers around the world

by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and

find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas

and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations

across 25 countries around the world. No matter where you are,

you’ll work with people who care about your success and get the

support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Manage a portfolio of enterprise premium-support clients, coordinate requests and delivery across internal teams, and oversee client scopes, project structures, and governance documentation. Provide product expertise, training, demonstrations, and actionable data-driven recommendations while collaborating with Customer Success and Program Management to improve service delivery.

Requirements

Requires a bachelor’s degree or higher and at least three years of B2B client-support experience, preferably in SaaS, along with proficiency in a major business domain. Candidates should bring strong analytical, communication, Boolean logic, and data-structuring skills, experience with enterprise implementations, and the ability to collaborate across teams; English proficiency and legal authorization to work in the hiring country are also required.

Skills

Enterprise Client Support
Customer Success
Boolean Logic
Data Structuring
Analytical Problem-Solving
Business Acumen
SaaS
Project Management
Cross-Functional Collaboration
Client Training
Product Demonstrations
Technical Guidance
Data Analysis
Stakeholder Communication
Enterprise Implementations
AI Technologies

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Premium Support
Client Support
Customer Success
SaaS
Boolean Logic
Data Structuring
Searches
Dashboards
Global Project Architecture
Governance Documentation
Structured Data
Data Analysis
Insights Generation
Case Management
Managed Services
Product Support
Enterprise Implementations
AI Technologies
Business Domain Expertise
Cross-Functional Collaboration
Project Management
Client Training
Product Demonstrations
Workflow Optimization
Stakeholder Management
Operational Excellence

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