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Added 17 mins ago
MB
Business Advisor
Modern Beauty Supplies
Prince George, BC
- Full-time
Act as a trusted partner by aligning client goals with Modern Beauty’s product offerings
Added 17 mins ago
DC
Project Manager
Defence Construction Canada
Toronto, ON
- Full-time
Support Client-Partner project approval processes by facilitating decision making within Client-Partner organizations through the development of business case analysis, functional space…
Added 17 mins ago
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Business Development Specialist
I8IS - Infiniti Software Solutions
Woodbridge, ON
- Temporary
Field-Based Business Development: Conduct face-to-face visits to local light industrial, warehouse, corporate, and commercial hubs to generate new client opportunities.
Added 32 mins ago
A
Specialist II, Processing Operations
ATB
Crossfield, AB · Didsbury, AB · Drayton Valley, AB · Drumheller, AB · Edmonton, AB · Edson, AB · Elk Point, AB · Coaldale, AB · Cochrane, AB · Cold Lake, AB · Consort, AB · Coronation, AB · Foremost, AB · Fairview, AB · Falher, AB · Forestburg, AB · Calgary, AB · Camrose, AB · Canmore, AB · Cardston, AB · Caroline, AB · Carstairs, AB · Castor, AB · Airdrie, AB · Alexis Whitecourt 232, AB · Andrew, AB · Athabasca, AB · Banff, AB · Barrhead, AB · Beaumont, AB · Beaverlodge, AB · Bonnyville, AB · Bow Island, AB · Boyle, AB · Breton, AB · Brooks, AB · Chestermere, AB · Claresholm, AB · Fort Macleod, AB · Fort McMurray, AB · Fort Saskatchewan, AB · Fort Vermilion, AB · Grande Prairie, AB · Granum, AB · Grimshaw, AB · Hanna, AB · High Level, AB · High Prairie, AB · Hinton, AB · Hythe, AB · Innisfail, AB · Jasper, AB · Killam, AB · La Crête, AB · Lac la Biche, AB · Lacombe, AB · Lamont, AB · Leduc, AB · Lethbridge, AB · Linden, AB · Magrath, AB · Manning, AB · Mayerthorpe, AB · Medicine Hat, AB · Milk River, AB · Nanton, AB · Okotoks, AB · Olds, AB · Onoway, AB · Oyen, AB · Peace River, AB · Picture Butte, AB · Pincher Creek, AB · Ponoka, AB · Provost, AB · Raymond, AB · Red Deer, AB · Redwater, AB · Rimbey, AB · Rocky Mountain House, AB · Rycroft, AB · Sherwood Park, AB · Slave Lake, AB · Smoky Lake, AB · Spirit River, AB · Spruce Grove, AB · St. Albert, AB · St. Paul, AB · Stettler, AB · Stony Plain, AB · Strathmore, AB · Sundre, AB · Sylvan Lake, AB · Taber, AB · Thorsby, AB · Three Hills, AB · Tofield, AB · Trochu, AB · Two Hills, AB · Valleyview, AB · Vegreville, AB · Vermilion, AB · Viking, AB · Vulcan, AB · Wainwright, AB · Westlock, AB · Wetaskiwin, AB · Wildwood, AB · AB · Lloydminster, SK · Diamond Valley, AB,CA · Whitecourt, AB,CA
- Full-time
Partner with developers, product owners, leadership, and external stakeholders to articulate operational recommendations and advance strategic business goals.
Added 32 mins ago
EC
Spécialiste infrastructure / Infrastructure Specialist
Eaton Corporation
Brossard, QC
- Full-time
…skills, experience, and qualifications, as well as market and business…
Added 32 mins ago
T
Personal Banker - Fixed Term Contract
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 32 mins ago
T
Professional Assistant Branch Manager Wealth
TD
Ottawa, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 47 mins ago
K
Director, Strategic Account (Food/CPG)
Kelly
Brantford, ON
- Up to $169,337 USD / year
- Full-time
Partner closely with New Product Development, Supply Chain, Procurement and Operations to deliver customer requirements.
Added 47 mins ago
WI
Principal Conveyance Engineer - Civil Engineering
WSP in Canada
Vaughan, ON
- Full-time
Support project pursuits, proposal development, and business development activities while strengthening relationships with clients, agencies, contractors, and industry partners.
Added 47 mins ago
WI
Principal Conveyance Engineer - Civil Engineering
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
Support project pursuits, proposal development, and business development activities while strengthening relationships with clients, agencies, contractors, and industry partners.
Added 47 mins ago
WI
Principal Conveyance Engineer - Civil Engineering
WSP in Canada
Mississauga, ON
- Full-time
Support project pursuits, proposal development, and business development activities while strengthening relationships with clients, agencies, contractors, and industry partners.
Added 47 mins ago
WI
Principal Conveyance Engineer - Civil Engineering
WSP in Canada
Markham, ON
- Full-time
Support project pursuits, proposal development, and business development activities while strengthening relationships with clients, agencies, contractors, and industry partners.
Added 47 mins ago
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Benefits Producer
Gallagher
Vancouver, BC
- $120,000 to $170,000 USD / year
- Full-time
Are you energized by winning new business, building meaningful client relationships and delivering results that matter? We’re looking for a high-performing sales professional who thrives in…
Added 47 mins ago
B
Senior Developer
BMO
Toronto, ON · BMOPLACE
- Full-time
The Senior Developer is responsible for driving the end-to-end software development lifecycle, collaborating across functional teams to transform business requirements into technical…
Added 47 mins ago
B
Senior Accountant, Assurance - China Practice
BDO
Markham, ON
- Full-time
Build meaningful client relationships and complex engagements with real business impact.
Added 47 mins ago
E
Managing Technical Consultant, Intermediate Hydrogeologist and Field Lead
ERM
Calgary, AB · Vancouver, BC
- $93,700 to $112,100 CAD / year
- Full-time
Support business development activities through proposal preparation, client engagement, and relationship building.
Added 47 mins ago
E
Principal Technical Consultant, Senior Hydrogeologist
ERM
Calgary, AB · Vancouver, BC
- $109,900 to $147,300 CAD / year
- Full-time
Demonstrated history of business development success, including proposal strategy and client growth.
Added 1 hour ago
NB
Senior Treasury Manager, Creative Media & Technology
National Bank of Canada
Vancouver, BC
- Full-time
Drive portfolio growth through deposit acquisition, treasury revenue generation, and new business development while ensuring strong risk management and regulatory compliance.
Added 1 hour ago
HC
Energy & Industry Account Manager
Hilti Canada
Markham, ON
- Full-time
…embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage your own portfolio of customer accounts and be given…
Added 1 hour ago
K
Senior Compliance Officer
Kelly
Ottawa, ON · Kanata, ON
- $50 to $53 USD / hour
- Full-time
The successful candidate will work closely with senior business leaders, technical teams, auditors, customers, and external stakeholders to strengthen compliance practices, mitigate risk,…
Added 1 hour ago
J
Sr. Developer - Application Development JAVA N 4B
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr. Developer – Application Development JAVA N 4B based…
Added 1 hour ago
FH
Project Leader, Clinical Operations
Fraser Health
New Westminster, BC
- Full-time
Partner with stakeholders to design and optimize services
Added 1 hour ago
K
Director, Pursuits - Federal Government
KPMG
Ottawa, ON
- Full-time
The successful candidate will work directly with the Lead Partner for the Federal Government, Business Development Leads, the Ottawa Office Managing Partner, account teams, and marketing…
Added 1 hour ago
P&
Gestionnaire de programme senior, Stratégie commerciale des nouveaux produits | Senior Program Manager, New Product Commercial Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
…marchés. Cela conduit à la nécessité d'un leadership du service client pour une entrée en service réussie de ces nouveaux…
Added 1 hour ago
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Location: This role will be hybrid based out of Ontario and will involve travel to our locations and client sites.

Meltwater

Customer Success Manager

Toronto, ON, Canada

For this role, the base salary range is $45,000 - $60,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $45,000 - $60,000 CAD.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
Posting language: English
Posted: Oct 6, 2026

Original job description

Description

What We’re Looking For:

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training

At Meltwater, we offer more than just a job - it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

What You'll Do:

Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
Drive client engagement and product adoption to ensure ongoing value delivery.
Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring:

A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
Proactive approach in identifying and addressing customer needs and opportunities promptly.
Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
Excellent written and verbal communication skills in English.
Willingness to embrace a flexible work schedule. We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $45,000 - $60,000 CAD.

The expected On-Target Earnings (OTE) range is $75,000 - $100,000 CAD, inclusive of base salary and performance-based variable pay.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Where You'll Work: 110 Spadina Ave Suite 600

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Guide customers toward successful adoption of Meltwater solutions through strategic support, onboarding, training, and ongoing engagement. Partner with Account Managers and Renewal Managers to mitigate account risks, support renewals, strengthen retention, and identify growth opportunities.

Requirements

At least three years of hands-on account management experience, or relevant experience in customer success or a related field, is required; a bachelor's degree or higher is preferred. Candidates should have strong English communication and interpersonal skills, a proactive and results-driven approach, collaborative abilities, schedule flexibility, and legal authorization to work in the country of hire.

Skills

Customer Success
Account Management
Product Adoption
Customer Onboarding
User Training
Risk Mitigation
Customer Retention
Renewal Support
Upselling
Cross-Selling
Customer Advocacy
Executive Business Reviews
Customer Feedback
Strategic Guidance
Cross-Functional Collaboration

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Product Adoption
Customer Onboarding
User Training
Risk Mitigation
Gross Retention
Renewals
Upselling
Cross-Selling
Customer Advocacy
Executive Business Reviews
Customer Feedback
Customer Satisfaction
Account Growth
Strategic Guidance
Cross-Functional Collaboration
Meltwater Solutions
Information Services
IT Services

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