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Added 44 mins ago
BS
Lead ERP Consultant – Finance (CPA)
Blue Sky Consulting
AB · Alberta, Canada
- Full-time
Blue Sky Consulting is a growing ERP consulting firm specializing in delivering business transformation solutions using Microsoft Dynamics 365 Business Central, Odoo, and related Microsoft…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
T
Personal Banking Associate
TD
Winnipeg, MB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
T&
Reporting and Data Manager - Enterprise
Turner & Townsend
Toronto, ON
- Full-time
The Data and Reporting Manager owns the program's reporting and analytics function end to end. This role is accountable for every data point the program reports, for the architecture that…
Added 2 hours ago
SG
Sourcing Manager – Category Lead of Market Data, Trading Services & Legal Services
Societe Generale
Montreal, QC
- Full-time
Partner with business stakeholders to understand sourcing requirements and business objectives.
Added 2 hours ago
C
Full Price - Asst Store Manager
Clarks
King, ON
- Full-time
Clarks is looking for an Assistant Store Manager to join the team!
Added 2 hours ago
T
Personal Banking Associate - Conception Bay South
TD
Conception Bay South, NL
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
T
Personal Banking Associate - Conception Bay South
TD
Conception Bay South, NL
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 hours ago
VG
Supervisor, Accounts Receivable
Vantage Group
Canada
- $70,000 to $100,000 CAD / year
- Full-time
Perform monthly and quarterly accounts receivable reconciliations and provide reporting on key metrics to the Senior Manager, Accounts Payable/Accounts Receivable.
Added 5 hours ago
V
Sr Manager, Enterprise Architecture
Vale
Canada
- Full-time
You will report to the Head – Governance and Architecture and act as a key technology partner to business leaders, engineering teams, cybersecurity, data & analytics, and operational…
Added 5 hours ago
L
Technical Sales Manager - Sweden, Denmark & Norway
Lallemand
Rivière-à-Pierre, QC · Rivière-à-à-Pierre, QC
- Full-time
Lallemand Plant Care is looking for a commercially driven and technically skilled Technical Sales Manager to lead business development across Sweden, Denmark and Norway.
Added 5 hours ago
TU
LSI High Throughput Facility Manager
The University of British Columbia
Vancouver, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
Prepares, manages and oversees accounts and receivables on behalf of the facility e.g., invoicing for fee for service and cost recovery, work with LSI Director and UILO to develop service…
Added 6 hours ago
ND
Ecommerce Manager
Nest Designs
Vancouver, BC
- From $80,000 CAD / year
- Full-time
We are looking for a Ecommerce Manager who play a pivotal role in driving the online success of Nest Designs and Petite Revery. Reporting directly to leadership, you’ll be responsible for…
Added 6 hours ago
T
Little Current Open House Event
TD
Little Current, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 6 hours ago
T&
Retail Operations Manager - Enterprise
Turner & Townsend
Toronto, ON
- Full-time
…excellence, cost efficiency, and service delivery alignment with business…
Added 6 hours ago
7
Senior Product Manager
7shifts
Remote, Canada
- $135,000 to $175,000 CAD / year
- Full-time
- Remote
As a Senior Product Manager at 7shifts, you’ll own a product that tens of thousands of restaurants run on every day. Operators use it to build their teams, manage their schedules, and keep…
Added 6 hours ago
7
Senior Data Analyst, GTM Operations
7shifts
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
As the Senior Data Analyst at 7shifts, you’ll be the analytical partner to our Go-to-Market and Finance teams. Reporting to our Manager, Data & Analytics, you’ll work alongside analysts,…
Added 6 hours ago
SM
Strategic Partnerships & Business Development Manager
STRIDE Management Corp
Calgary, AB
- Full-time
The Strategic Partnerships & Business Development Manager is responsible for expanding the corporate relationships and commercial opportunities that support Stride’s lottery programs and…
Added 7 hours ago
EH
Senior Manager, Social Media (Unpaid Volunteer Position)
Etobicoke Humane Society
Toronto, ON · Etobicoke, ON
- Volunteer
The Senior Manager, Social Media is responsible for developing, executing and optimizing EHS’s social media strategy to increase brand awareness, expand audience reach and strengthen online…
Added 7 hours ago
T
Personal Banking Associate
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 hours ago
A
Customer Success Manager- 1 Year Term
Assent
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.
Added 7 hours ago
S
Field Marketing Manager, Enterprise & Strategic Accounts (TMT & CBS)
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
This is not a “check-the-box” execution role. The Field Marketing Manager will serve as a strategic partner to Sales, developing and executing targeted marketing plans across priority…
Added 7 hours ago
T
Personal Banking Associate
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 8 hours ago
AC
Manager, Treasury and Financial Services
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Partner with leaders across the College to provide financial expertise, solve complex business challenges, and improve operational effectiveness.

Meltwater

Customer Success Manager

Toronto, ON, Canada

For this role, the base salary range is $45,000 - $60,000 CAD. · Full-time

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Job details

Pay: For this role, the base salary range is $45,000 - $60,000 CAD.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
Posting language: English
Posted: Oct 6, 2026

Original job description

Description

What We’re Looking For:

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training

At Meltwater, we offer more than just a job - it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.

What You'll Do:

Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
Drive client engagement and product adoption to ensure ongoing value delivery.
Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring:

A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
Proactive approach in identifying and addressing customer needs and opportunities promptly.
Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
Excellent written and verbal communication skills in English.
Willingness to embrace a flexible work schedule. We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities.
The ability to legally work in the country of hire is required for this position.

What We Offer:

Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $45,000 - $60,000 CAD.

The expected On-Target Earnings (OTE) range is $75,000 - $100,000 CAD, inclusive of base salary and performance-based variable pay.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Where You'll Work: 110 Spadina Ave Suite 600

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

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More about this job

Responsibilities

Guide customers toward successful adoption of Meltwater solutions through strategic support, onboarding, training, and ongoing engagement. Partner with Account Managers and Renewal Managers to mitigate account risks, support renewals, strengthen retention, and identify growth opportunities.

Requirements

At least three years of hands-on account management experience, or relevant experience in customer success or a related field, is required; a bachelor's degree or higher is preferred. Candidates should have strong English communication and interpersonal skills, a proactive and results-driven approach, collaborative abilities, schedule flexibility, and legal authorization to work in the country of hire.

Skills

Customer Success
Account Management
Product Adoption
Customer Onboarding
User Training
Risk Mitigation
Customer Retention
Renewal Support
Upselling
Cross-Selling
Customer Advocacy
Executive Business Reviews
Customer Feedback
Strategic Guidance
Cross-Functional Collaboration

Benefits

Flexible Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Calm App Subscription
Hybrid Work
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Product Adoption
Customer Onboarding
User Training
Risk Mitigation
Gross Retention
Renewals
Upselling
Cross-Selling
Customer Advocacy
Executive Business Reviews
Customer Feedback
Customer Satisfaction
Account Growth
Strategic Guidance
Cross-Functional Collaboration
Meltwater Solutions
Information Services
IT Services

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